Michael Hohl Chevy Buick GMC Cadillac

Didn’t fix my truck. It is possibly worse now. Took it in for a transmission check and they needed to repair. Told me to drive it for 500 miles to “recalibrate” the compu It is possibly worse now. Took it in for a transmission check and they needed to repair. Told me to drive it for 500 miles to “recalibrate” the computer. Truck runs worse now than before. More

Great service! Customer service was very friendly and respectful. I will come back for my oil changes, Customer service was very friendly and respectful. I will come back for my oil changes, More

It started bad, but Sierra and Colin saved my experience and turned it from negative to positive. If not for the rough initial start, it would be 5 stars. and turned it from negative to positive. If not for the rough initial start, it would be 5 stars. More

Very nice staff and going above and beyond. The crew in Carson city are amazing and provide good prices with excellent service The crew in Carson city are amazing and provide good prices with excellent service More

Colin was very helpful, courteous, informative and nice. He kept me informed on everything they were doing. He kept me informed on everything they were doing. More

Very helpful and courteous. Jessie was a good salesman and didn’t pressure. I’m pleased with my new car. Thank you 😊 Jessie was a good salesman and didn’t pressure. I’m pleased with my new car. Thank you 😊 More

Todd was a great salesman. Answered all our questions. Never felt pressured or rushed. Will buy from again Answered all our questions. Never felt pressured or rushed. Will buy from again More

Appointment was for Friday at 8:00am. Dropped the vehicle off at lunch on Thursday due to work requirements. Was notified later that afternoon that the work was completed and there was Dropped the vehicle off at lunch on Thursday due to work requirements. Was notified later that afternoon that the work was completed and there was no charge. Able to pick up the vehicle that evening and not worry about transportation the next day. The service manager was very polite and knowledgeable. More

My Experience: Buyer Beware After months of looking for the right car, I found what I wanted online at Michael Hohl Motor Company. A 2015 BMW M5, I called to confirm the car was still available and to obta the right car, I found what I wanted online at Michael Hohl Motor Company. A 2015 BMW M5, I called to confirm the car was still available and to obtain more detailed information regarding it.My questions (cars history, maintenance, Carfax) etcetera was answered, and I was satisfied with the information provided.The salesman was very helpful providing service records and a video walk around showcasing the inside, and outside of the car.I booked a flight from San Diego to test drive in hopes of purchasing the car. I was very excited as you could imagine.On 7/16/22 When we arrived at the dealership, I test drove the vehicle and preformed an inspection and was very happy with it.I had previously done the preliminary financing online since I had a 9 plus hour drive ahead of me back to San Diego (560) miles.We finalized the paperwork; they even threw in a 3-month 3,000-mile warranty with the car (very nice) and was assured if there were any issues it would be covered.So, my wife and I hit the road. Car was awesome had a great drive home.The next day the salesman called to check in on us and make sure we were pleased with the car.One week of having the car I noticed a rattle sound under the car.Called the dealership and they said you have a warranty and to have the car looked at. At that time, I agreed.Now its 7/28/22 (719 miles) later. I took the car to my local dealership to perform the inspection and the news I got was SHOCKING!! They told me I need a NEW ENGINE!!! At the cost of $48,000!!! (I died).The rattling sound I was hearing is from the connecting rod bearings and there are metal fragments in the oil and the oil filter.They provided a video inspection which confirms and shows the metal shavings.The warranty states the parts are covered so, I called and spoke to my salesman and the general manager Dennis Bala at Michael Hohl Motor Company to explain what was going on with the car. I was told to wait and see what the warranty company had to say and that it would be handled one way or another and they wouldn’t “Leave Me Hanging”The next step the warranty company sent an inspector out to perform an additional inspection to confirm what the dealership diagnosed. “The warranty company told me they are denying the claim due to a pre-existing condition”.Many phone calls, emails, and text messages with an appropriate request of how they would be willing to make this right was met with a reply by Dennis “I am a reasonable person that’s easy to deal with as long as I am not threatened or bullied”As a consumer when did requesting action be taken by the company to make good of a bad circumstance be misconstrued as a threat or bulling?This began a new routine of being passed back and forth between the dealership and the warranty company each one-pointing fingers at the other to take responsibility for the repair.On 08/09/22 Dennis requested I supply him with the lowest possible estimate for an engine replacement, I supplied him one at half the cost of the original and they have never responded. I have continued to place a weekly call to no avail.Again 9/15/22 placed a call with no reply from Michael Hohl Motor Company, I reached out again today 09/21/22 continuing to try and establish communication as before only to be passed to voicemail.All this while my car still sits in a garage waiting for an engine with no resolve.You can only imagine the amount of stress and loss of sleep this ordeal has caused me.I have taken on a loan of $42k only to be told this car needs a motor which cost more than the price of the car itself after only driving it 719 miles and 12 days after purchase. I am currently 2 payments in, on a car that I cannot drive due to the fact at any time my motor can as the mechanic stated have “Catastrophic Motor Failure” and my personal experience with Michael Hohl Motor Company/United Car Care Warranty demonstrating an unwillingness to act in the best interest of their customers.Be forewarned Sincerely,Disgruntled Consumer They deleted my review More

Excellent customer service. The service tech was very professional and provided accurate information and updates. The work was completed as estimated and within the time frame The service tech was very professional and provided accurate information and updates. The work was completed as estimated and within the time frame and cost quoted. We will be back! More