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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
577 Reviews

3700 S Carson St.

Carson City, NV

89701

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577 Reviews of Michael Hohl Chevy Buick GMC Cadillac

May 06, 2021

Ron was able to move my appointment up to a week before the appointment I made. Because of all the maintenance work I wanted done plus a 60K mile service, he got me a rental so I could go to work. He has b More

by Rich Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby, Kimberly, Ron Roberts
May 07, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Rich - We are grateful for your loyal business and love to hear that Ron could assist with your recent service needs. Thank you for stopping by to post a wonderful review so that others will know what it's like to be a guest at Michael Hohl Motor Company! We look forward to our continued relationship.

May 05, 2021

Communication wasn’t the greatest, but customer service was good. I was involved in an accident and I was relieved the service department tackled the job and communicated with my insurance company. More

by castillo42481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Whitfield, Daniel Gibson , Bill Taylor
May 09, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

While I'm sorry to hear that our communication fell short, I am glad to see that everything worked out. I will look for your contact information in case you'd like to speak further and I invite you to call us as well. Thanks, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

May 05, 2021

I tried to make an appointment by phone but nobody called me back. So I made it on their website on the 9th of April for 11:00 AM on the 5th of May. I received numerous emails with details about my appoint More

by cporet2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Roberts
May 09, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

I sincerely apologize for the miscommunication here regarding your appointment. We do strive for accommodating and transparent service, and I would be more than willing to speak with you directly about our process to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

May 09, 2021 -

cporet2 responded

Thanks for responding. At this point I feel I've said my piece about appointments. I will make my appointments on your website and bring a copy with me. As an after thought: The stand up desks are basically useless. At least when there were regular desks two people could sit at it while conducting business. Now everyone has to stand in the little aisle waiting for someone to help them. This was difficult BEFORE the pandemic. Thanks for listening.

May 18, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for being our customer, and thank you for the additional feedback. If you ever need any assistance scheduling, we are certainly happy to help.

May 04, 2021

What a great experience! Everyone from the internet Dept to the salesman to the finance Mgr have been great! Caitlyn and Jay need a raise! More

by Nothreeputts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Bombard, Caitlyn Callahan
May 05, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Caitlyn and Jay took such good care of you here at Michael Hohl Motor Company, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

May 04, 2021

Awesome service! Hands down would buy another vehicle from Moises!! Super friendly staff made sure all our needs were met and the car buying experience was as pleasant as possible! More

by Wrenchriot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises romo
May 04, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Michael Hohl Motor Company, and we will certainly let Moises know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

May 04, 2021

I set up an appointment for an oil change and a safety inspection. No concerns, just routine maintenance. I arrived and was greeted in a friendly and business-like manner. I was given an explanation of wh More

by BLURAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
May 05, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Michael Hohl Motor Company, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 04, 2021

Worst dealership ever. Sales and service have individuals that have. No idea of customer service. I was yelled and cursed at by bill. Because he didn’t know who I was there. This place is a joke. Stay away. More

by Wilkins191
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everyone , Jeff Patterson, Joe Whitfield, Ron Roberts, Daniel Gibson , Bill Taylor, Greg Overby, Caitlyn Callahan
May 11, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

This feedback is very concerning to read. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your time working with us. I assure you that I will look into your situation immediately, so I can better understand what happened here. Lastly, I would appreciate the chance to speak with you to see if there is anything I can do to improve your experience. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

May 04, 2021

They did great. They made sure the problem got done on a timely manner. They even cater to do it sooner because we need it the car. More

by Epartida59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
May 05, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for the review! It was our pleasure to assist you here at Michael Hohl Motor Company, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 03, 2021

Bill in service was fantastic! Complimentary sandwich Bill in service was fantastic! Complimentary sandwich and chips and water in showroom was very thoughtful while I waited for my vehicle. Thank you e More

by Todd Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Taylor
May 03, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Todd - Thank you for taking the time to let us know about your positive experience with us at Michael Hohl Motor Company! We are happy to make sure our customers feel as comfortable as possible while we service their vehicles. We hope to see you again down the road, have a great day!

May 03, 2021

Fast and courteous got right to it my second visit so far so good love this place. Daniel Gibson was right there he remember me from my first visit a couple months ago and I really like that More

by Dkendrick76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Roberts, Daniel Gibson
May 04, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for posting about your recent visit to Michael Hohl Motor Company! We're thrilled to hear that Daniel is always so helpful and we look forward to taking care of you next time!

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