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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
574 Reviews

3700 S Carson St.

Carson City, NV

89701

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574 Reviews of Michael Hohl Chevy Buick GMC Cadillac

April 29, 2021

I made a appointment 3 weeks in advance, when I get there the service adviser says i don't have a appointment. I show him my email confirmation and he doesn't want to see it. They take the truck with a lot o More

by GMgarbage
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The whole service department
May 01, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

This feedback is very disappointing to receive. It is never our intention to inconvenience our guests, and I apologize for the mixup with your scheduled appointment. I assure you that I will look into your situation so I can better understand what happened here. In terms of the rest of your review, I would be happy to speak with you to see if I can help clear things up regarding our suggested repairs. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Dennis Bala - General Manager - 775-841-8730

May 01, 2021 -

GMgarbage responded

Dennis! I would be happy to talk to you about the issues ive had with your service department and new car sales department. I want a face to face, not email or phone. Kevin 775-357-0649

May 03, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Kevin, Thanks for the update and I am sorry you have had some issues with your vehicle.I am a little confused by your message. You suggested that you would prefer to come in to speak in person however you left a phone number that we have called several times to arrange a meeting and it goes straight to voicemail.Please contact me of you would like to schedule an in person meeting during COVID19 pandemic so we can prepare appropriately to keep everyone safe. Thank you. Dennis Bala 775-841-8730

May 06, 2021 -

GMgarbage responded

Dennis! Thank you and Greg for addressing the issues i had with your dealership respectfully and sincerely, i appreciate that very much. As a customer that was once lost, you guys took care of the situation and got me back. I take back my no Michael Hohl comment. As a life long GM guy, if GM can take care of business like you guys, they also will get a customer back.

April 28, 2021

Joe is great! He got me in for an appointment to change my oil. He got me in and out in the same day. I will definitely be returning for anything I need done to my vehicles More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Apr 28, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you, Sam, for leaving us a review! We look forward to taking care of you during your next visit to Michael Hohl Motor Company!

April 28, 2021

We walked in, talk to them for 30 minutes, told them what we wanted, and they walked us right to the perfect truck. Great shopping experience More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Bala, Jay Bombard
Apr 28, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Hello Kevin! Thanks for letting us know about your positive visit! All of us at Michael Hohl Motor Company strive to provide a great shopping experience for our customers. Congratulations on your new truck!

April 27, 2021

Very helpful and personable. I feel they did better than any other dealership I have ever dealt with. Quick response and even quicker to get my car back to me. More

by chvylver68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Apr 28, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Michael Hohl Motor Company, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 27, 2021

Right on time, very courteous. I wish someone would have Right on time, very courteous. I wish someone would have taken me to my car as I had a hard time finding it, and cold out! More

by Connie452
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Apr 28, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Connie - We appreciate this feedback and I apologize that you weren't walked to your vehicle. I will share your review with my team so that we can improve for next time. Thank you for reaching out, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

April 27, 2021

Ron has to track down a part that's not readily available to repair my vehicle. He was very gracious and happy to do so. More

by cjwyatt1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Roberts
Apr 27, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for the five stars! We are pleased to hear that Ron provided the accommodating and friendly service we pride ourselves on at Michael Hohl Motor Company, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 26, 2021

Very friendly and helpful staff. This is my 4th car purchased here so I feel comfortable dealing with them. I also used the service department here and they are great. Jason was super helpful and frien More

by dbeeson67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Oneisom, Charles Patterson
Apr 27, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Michael Hohl Motor Company, and we will certainly let Jason and our team know that you appreciate their help. We look forward to your next visit!

April 24, 2021

Great Service, I really appreciated all the great service from all the staff and personnel, especially from Bill Taylor who helped coordinate and speed up the process of getting my vehicle fixed. Tha More

by Diamante Construction, LLC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Taylor
Apr 26, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We are thrilled that you were so well taken care of by Bill and the team! Thank you for choosing Michael Hohl Motor Company for your service needs. Drive safely!

April 24, 2021

The dealership worked quickly to process and take care of the financing to purchase this vehicle. They were kind, professional, and went above what I expected to satisfy a very happy customer. I thank everyo More

by jbordner01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holme; Zaina and Madison and Isaiah. , Dennis Bala, Jay Bombard, Isaiah Cortez
Apr 26, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Michael Hohl Motor Company, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

April 23, 2021

Took my Z06 for service and a new battery. Joe Whitfield was my Advisor. Everything went perfectly and quickly. I enjoyed a cup of coffee and their free guest WiFi (which worked well). Everyone was friendly More

by Jeff H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Apr 23, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

It's our pleasure to assist you, Jeff! Thank you for choosing Michael Hohl Motor Company for your repair needs and taking time to commend Joe. We really appreciate this feedback about our service and facilities. Have a great weekend!

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