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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
577 Reviews

3700 S Carson St.

Carson City, NV

89701

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577 Reviews of Michael Hohl Chevy Buick GMC Cadillac

February 10, 2021

They seem to try hard but the work says different. My truck when in dirty and came out kind of washed with a large scratch on the truck. They said they didn’t do it but when the service guy did his inspe More

by Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Roberts
Feb 23, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Rodriguez - This review is very concerning to read. We take claims like these very seriously, and I assure you that we would never do anything to intentionally damage a customer's vehicle. I understand that you are frustrated, and I would appreciate the chance to speak with you to see if there is anything we can do to help. I will search for your contact information, but in the meantime, please do not hesitate to give me a call directly. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

February 10, 2021

I would have given five stars, but I brought it in to balance my tire pressure, and every single tire read a different psi from one another (37,36,33,32). No prob, came home and aired them all to 38. More

by @dragonstaar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad in parts, Doug Tirado, Ron Roberts
Mar 12, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for sharing this feedback. I apologize for our oversight here as we pride ourselves on our thorough service. We would be more than happy to offer a complimentary tire rotation for your next visit. Please send an email to greg.overby@michaelhohl.com or connor.oday@michaelhohl.com and we can get that all set up for you. Thanks, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

February 08, 2021

I would never recommend this dealership. I ordered a car 12 weeks ago and they still cant give me a build date. I don’t feel confident in their ability. More

by Igo200mph
Recommend Dealer
No
Employees Worked With
Tisha Schaible, Sharman Henry
Feb 08, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

I expect a higher level of customer care from my team and would like to apologize about the delay in getting back to you about your order. I'm going to step in here and see what I can do to answer your questions. Without your full name I won't be able to get in touch myself, so please give me a call when you have a moment. Thank you, Tisha Schaible - General Sales Manager - 775-883-5777 x2602

February 06, 2021

EXCELLENT Customer Service!! Daniel and Abby were extremely helpful with their valuable assistance getting my car in/out for service. Treated with respect and honesty More

by Dcaldera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Hinds, Daniel Gibson
Feb 08, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Daniel and Abby took such good care of you here at Michael Hohl Motor Company, and we will be sure to let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

February 06, 2021

Worst experience I've ever came across. Sad part is my truck only has 11k miles. 90k spent on my truck and horrible service. Not only was I charged for services that didn't need to be done at the time. B More

by dm091513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Whitfield
Feb 08, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

This doesn't sound like the communicative, knowledgeable, and accommodating service we pride ourselves on here. It sounds like there may have been a miscommunication regarding your fuel filter, and I would be more than willing to speak with you about this directly and see what we can do to make this right. I'm going to see if I can find your contact information and try to reach out to you, but please don't hesitate to give me a call. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

Feb 09, 2021 -

dm091513 responded

Thanks Greg for reaching out. I will be giving you a call to actually run down the exact experience i had. From the day I brought my truck in till the day i picked it up. My message is just a little brief. I want to explain the whole thing. Now that i have had time to settle down.

February 05, 2021

Our son bought his first car and it somehow got locked up on a theft/electrical issue. They were extremely knowledgeable regarding this obsure little oddity with this truck! They managed to figure it out, re More

by lnc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Feb 08, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for reviewing us! We appreciate this feedback and are thrilled to hear that the team was able to make your son's purchasing process go smoothly. We are wishing him many safe and happy miles in his new truck! - The Michael Hohl Motor Company team

February 04, 2021

Michael Hohl GM Cadillac Buick (Jeff Patterson) handled my car purchase in an extremely professional manner. He was very friendly and courteous. The Internet sales staff is extremely professional and cou More

by lorrypwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anne Marie Joyce White, Jeff Patterson
Feb 05, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We couldn't have asked for better feedback, Lorry! It's wonderful to hear that Jeff and the rest of our team delivered such an exceptional buying experience. Thank you for trusting Michael Hohl Motor Company with your business, and congratulations on your new vehicle!

February 04, 2021

Great and timely service. Always a pleasure to deal with. Even under civil restrictions the team are up to the challenge of creating a great experience. More

by jnminco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson , Greg Overby
Feb 05, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

It means a lot to hear that you enjoy your visits with us at Michael Hohl Motor Company. Thank you so much for taking time to post a review! We are really grateful for your business and look forward to seeing you next time.

February 01, 2021

Our experience was hectic we purchase a truck we love the truck. it came from the detail shop still dirty salesman took it back had it fixed and had the fuel tank filled. before purchasing the truck I asked More

by Peev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moises 4stat
Feb 01, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for trusting us with this purchase. I apologize for the issue you are experiencing with your parking sensor and want to make sure that this is properly addressed. I will be in touch shortly but have also listed my number here. Tisha Schaible - General Sales Manager - 775-883-5777 x2602

Feb 01, 2021 -

Peev responded

Thank you very much for responding I appreciate it look forward to a brief chat with you in the future Scott Peevers 775-690-0711

February 01, 2021

Great staff! We had a wonderful experience with Tisha, the finance manager, as well as our salesman, Rich. Even the warranty representative was awesome. For the first time ever, it was a good experience More

by Sunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich and the the warranty sales rep., Tisha Schaible
Feb 02, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Sunny, thank you for taking the time to leave us a review! We couldn't be happier to hear that Tisha and Rich took such good care of you here at the Michael Hohl Motor Company, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

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