Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Service was great! They got me in and out in no time and even ran my jeep thru the car wash after my oil change was done. even ran my jeep thru the car wash after my oil change was done. More

Very nice service person. Went out of his way to help. Was compleated in a timely manor and was washed and clean when I picked it up Was compleated in a timely manor and was washed and clean when I picked it up More

There willing to work with extended warranty company’s which is nice. I figured my estimate for repairs could of been put together more neatly. I don’t think the shop rate with some of the book hours is c which is nice. I figured my estimate for repairs could of been put together more neatly. I don’t think the shop rate with some of the book hours is correct for my specific repair. More

I had my truck towed to Michiana Jeep because it wouldn’t start. The Service Writer was able to work me in and clearly explained timing, diagnostic fees, etc. It turned out that I had a bad TIPM. After I exp start. The Service Writer was able to work me in and clearly explained timing, diagnostic fees, etc. It turned out that I had a bad TIPM. After I explained that I might have had that replaced a while ago, she stayed late to track down my truck’s history and made calls to the previous dealership that had replaced the TIPM. The Service Manager then took over managing the repair and went over all my options. (It turned out that the TIPM wasn’t covered under warranty because my truck was built in Canada and RAM didn’t honor the warranty). Regardless, Lisa and Justin did what they could and were very courteous and professional. I also appreciate the work was completed as promised and on time. More

They had the car for 4 full days. 2 of 4 problems where not fixed. Dash screws not reinstalled (rattled). Had to return. I just happened to use the passenger door after getting car back and discovered 3 or not fixed. Dash screws not reinstalled (rattled). Had to return. I just happened to use the passenger door after getting car back and discovered 3 or 4 big dents in the threshold that were new. Greasy hand prints are still on the headliner, visors and pilar covers. More

Very thorough looking at my vehicle. Fixed all problems quickly. Didn’t charge me for any unnecessary work, customer service was excellent and very friendly. quickly. Didn’t charge me for any unnecessary work, customer service was excellent and very friendly. More

Excellent customer service from Marie! She is always so helpful and kind! Have been a customer for 3 years and that will continue in the future. helpful and kind! Have been a customer for 3 years and that will continue in the future. More

Fixed the problem with minimum of fuss. The service advisor(Jeff) explained what was wrong clearly. I appreciate getting it fixed without an appointment. Than you advisor(Jeff) explained what was wrong clearly. I appreciate getting it fixed without an appointment. Than you More

Quote for service, but little to no Covid safety measurements in place. No masks were worn by any of the five representatives in the service building or the shuttle driver who drove me home. well s measurements in place. No masks were worn by any of the five representatives in the service building or the shuttle driver who drove me home. well seats were pushed back from service desk and pieces of plexiglass were hanging from the ceiling, it did nothing to protect you when employees are walking around you the entire time with no masks on. I was wearing a mask the entire time, as were all other customers who were in the building at the same time as I was. I was particularly surprised when my shuttle driver did not wear a mask or even offered to put one on, when I was very obviously wearing one. disappointing, but not surprising that this dealership doesn’t care about their customers. No service was done to my vehicle, as I only left it for a quote which ended up not being covered under my warranty. Regardless, after this experience, I would not have let them service my vehicle. More

I feel comfortable taking my vehicle they do great reliable work they know their vehicles and most of all they treat u with respect I love my Jeep reliable work they know their vehicles and most of all they treat u with respect I love my Jeep More