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Michiana Chrysler Dodge Jeep RAM Fiat - Service Center
Mishawaka, IN
702 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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702 Reviews of Michiana Chrysler Dodge Jeep RAM Fiat - Service Center
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July 10, 2020
I have patronized the service dept. at this dealership for several years..2 associate service managers stand out relative to providing excellent customer service for both of my Jeep Grand Cherokee. Be for several years..2 associate service managers stand out relative to providing excellent customer service for both of my Jeep Grand Cherokee. Ben and Jeff are to be commended ! More
by h.m.davis48
Verified CustomerEmployees Worked With
Ben Bamber, Jeff Bailey
July 10, 2020
Satisfied with service Service was was quick and efficient. Although I think the price is a little bit expensive I would refer other customers to use Michiana Chrysler Dodge Service was was quick and efficient. Although I think the price is a little bit expensive I would refer other customers to use Michiana Chrysler Dodge Jeep for a oil change More
by JAZPRINCE852002
Employees Worked With
Jeff Bailey
July 09, 2020
Great job figuring out what was wrong with my vehicle and part was in stock but took three days to get back. Dropped off Monday at 8 am and didn't get back till Wednesday 4 pm. part was in stock but took three days to get back. Dropped off Monday at 8 am and didn't get back till Wednesday 4 pm. More
by TKLEMPAY
Employees Worked With
Jeff Bailey
July 08, 2020
Service consultant, Jeff Bailey seemed kind and professional. I paid 500$ for a job that didn't fix the problem. You should offer loaner cars. professional. I paid 500$ for a job that didn't fix the problem. You should offer loaner cars. More
by VRINGOLE
Employees Worked With
Jeff Bailey
July 07, 2020
Car was sold to me with a damaged engine. Though the warranty covered the repairs, I was without a car for 2/3 weeks. Rental only covered 1 week. When the car was returned to me, I was told that it was warranty covered the repairs, I was without a car for 2/3 weeks. Rental only covered 1 week. When the car was returned to me, I was told that it was in better condition than when I bought it and that it had a brand new engine - 1. that was a lie, it is not a brand new engine. 2. Gas was left on empty due to probably having to empty it out for service but no heads up. 3. Steering wheel now squeaks. 4. Pedals shakes when I turn now. 5. A broken handle still was not fixed (one of the issues immediately noticed after bought and one of the reasons why I took it in) 6. And car left me stranded just 3 days after I picked it up because items were not put back in place correctly under the hood. More
by yvette.martinez8611
Employees Worked With
Jeff said car was in better condition due to having new engine.
July 07, 2020
Customer service was not great . Could of been handled better. And got Jeep back and transmission still acting up slipping . Calling them to take it back better. And got Jeep back and transmission still acting up slipping . Calling them to take it back More
by BETH332077
Employees Worked With
Jeff
July 06, 2020
The lady Marie I was dealing with was super! But the fact that they had my car more then a whole day even with a appointment. Not happy about that. The labor was expensive. I like the customer service not th that they had my car more then a whole day even with a appointment. Not happy about that. The labor was expensive. I like the customer service not the work done. More
by Hwallaceangel123
Employees Worked With
Christina Lemelin
July 03, 2020
Wasn’t terrible service. They didn’t do a good job of keeping me informed when the repair was going to be done. I was told it would be done in (after parts were recieved) one day and I never got a call o keeping me informed when the repair was going to be done. I was told it would be done in (after parts were recieved) one day and I never got a call or an update. I waited till the end of the business day and called. Was informed that it would be done the following day. 4 business days later I recieved my vehicle. I just would have liked to have seen better communication from the service department. I shouldn’t have been told one thing. And not been updated. More
by sheldonkeefer7
Employees Worked With
Jeff
July 03, 2020
1. Your online service scheduling doesnt work! It should atleast call the customer as it promises. 2. Your lobby or building is only set up for chair distancing at checkin! C19 people! You dont care! 3. atleast call the customer as it promises. 2. Your lobby or building is only set up for chair distancing at checkin! C19 people! You dont care! 3. I waited 4 hours for a airbag recall should only took a hour or so...2 hours max. Yet they schedule me right so I had to wait for everyone to come back to lunch then they started my job! My appointment was at 10am. I will never buy a Dodge vehicle again only because Elkhart service terrible n now you are too! You lost me 3 new Dodge vehicles! All because the sevice department doesnt equal as the Sales department. One you enjoy and trust! The other you never want or will meet again! More
by Dontneedu
Employees Worked With
Service department. Scheduler
July 02, 2020
We were from out-of-town, and the service people were very helpful when we broke down. They got the car fixed quickly, so we could be on our way. very helpful when we broke down. They got the car fixed quickly, so we could be on our way. More
by Medfordmc
Employees Worked With
Service
