Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Mr. Hall, I wanted to take a moment to let Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your emplo Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your employee Mark Reda. I will do my best to explain how extremely grateful and thankful I'm to Mr. Reda for the help he provided me with my car and dealing with Crysler on a problem both Crysler and your dealership didn't have too help me with since my warranty was out at 36,000 miles. My 2007 Dodge Charger had broke down on a Friday night on my way home, and I had it towed into your dealership where it was diagnosed with jumped timing, and needed a water pump which would be about $900.00. After getting in to the car a little more it was determined that when it jumped time it basically wrecked the whole upper portion of my engine which had 89,000 miles on it and after it was all said and done was probably going to end up costing me at least $4000.00 of which I could not afford. Even though my car was way out of warranty Mr. Reda contacted Chrysler to get them to help me and explained how well I taken care of the care and they should step in to help me. After numerous conversations Mr. Reda had with Chrysler he had managed to get them to step in and help me with the repair bill. After Mr. Reda had negotiated with Chrysler and discounted everything he could from your dealership my bill ended up being around $1550.00. Again this is why I'm writing this letter I cannot explain how much Mr. Reda had helped me with a bill that I was not going to be able to afford, and actually took the time to go above and beyond with his customer service to help me. Mr. Reda could of did the easy thing and said no the bill is what it is neither us or Chrysler can do anything, but he didn't do that and that is what sets him, and your dealership apart from the rest. Trust me I have taken this vehicle to three other dealerships (2 Dodge, and 1 Ford), and not only that my mother was the service manager for 25 years at one of those dealerships and still l have never received this quality of service even at the dealership she worked for 25 years. She even said that being in the business 25 years that there was no way the dealership or Chrysler would help with anything, and is absolutely amazed at what Mr. Reda managed to help me with. Mr. Reda could of made that one big sale for around $4000.00 for your service dept in an a economy that has been really hard on car dealerships, and especially service dept's to be profitable. Instead he helped me out and in the long run I guarantee that this will make your dealership far more than that $4000.00 that you would of received from that repair bill. Not only do you have me as new customer for life, but not mention the word off mouth that I will tell everyone how great my experience was with your dealership and also I will be back after the first of the year for the new car my wife needs. I also will be sending a letter to Chrysler about Mark, and your dealership. Mark Reda is a employee who truly cares about customer service, and you should be proud that he represents your company. Again thank you so very much. Sincerely, Kurt Gibson More