Middleton Ford

Great service! I brought my Mercedes in for an issue with the front tire. Tye was friendly and worked quickly to resolve my troubles. I will be taking all of my cars I brought my Mercedes in for an issue with the front tire. Tye was friendly and worked quickly to resolve my troubles. I will be taking all of my cars to Middleton Ford from now on! More

Very fast turnaround! We brought our Escape in without scheduling an appointment and they were able to diagnose and fix the problem by the same afternoon. We really apprec We brought our Escape in without scheduling an appointment and they were able to diagnose and fix the problem by the same afternoon. We really appreciate the promptness as we need all of our fleet vehicles. More

Middleton Ford Made Things Right I have since received a call from Middleton Ford on an issue previously detailed here. This is now considered a communication issue by both parties in I have since received a call from Middleton Ford on an issue previously detailed here. This is now considered a communication issue by both parties involved and Middleton Ford has corrected the situation. After 10 years as a loyal customer, I am glad as we will now continue to bring our vehicle there for service. More

GREAT Customer Service Experiences I have purchased three brand new cars at Middleton Ford. All were great experiences, but what happens after that is more important. The Service depart I have purchased three brand new cars at Middleton Ford. All were great experiences, but what happens after that is more important. The Service department/Quick Lane really cares about my safety and my car. I take excellent care of my vehicles as I drive a lot for work and personal fun. When I come in to get oil changes and tire rotations, they do a GREAT job of checking everything over and pointing out anything that needs attention. Because my job is 45 miles away from Middleton, Ty and Scott get my car in right away, and have helped me out when I needed something fixed right away, which is very important to me due to my travels. I trust their judgment and knowledge 100%, and they really do seem to care and that is very important to me. They also know me by name and take care of the little things, like lubing the brake cable during the winter that squeaks. I highly recommend the Service Dept/Quick Lane at Middleton Ford. More

Dealer review of Steve Statz My experiences at Middleton Ford have always gone well and been good! The dealers at Middleton ford are always very helpful and communicate well with My experiences at Middleton Ford have always gone well and been good! The dealers at Middleton ford are always very helpful and communicate well with me. Specifically, Steve Statz, who sold me my car, has always gone above expectations. He has been selling cars to my family for years now and I was able to continue that tradition. Steve works to meet the needs of his customers and their desires. I would highly recommend Steve to anyone looking for a car and a friendly salesman! More

Love Steve Statz Steve went above and beyond to make our long-distance deal work. I traded my Explorer for a new 2013 Escape. He picked me up (way across town), handl Steve went above and beyond to make our long-distance deal work. I traded my Explorer for a new 2013 Escape. He picked me up (way across town), handled all the details and had my new car waiting for me! I have had 3 Eddie Bauer Explorers prior and never received such great care! I have had many recalls and a few rentals, but Middleton Ford and Jake in service really helped where they could. More

Steve Statz and Middleton Ford are awesome! Steve Statz was great to deal with. Very friendly, haggle free pricing right up front, always available to help in any way, and great overall experie Steve Statz was great to deal with. Very friendly, haggle free pricing right up front, always available to help in any way, and great overall experience. I bought a new truck and he had everything ready to go and made sure the truck was perfect when it arrived. I highly recommend Middleton Ford and if you go ask for Steve. I'll also put a plug in for the new 2015 Ford F-150. What a great truck. It has all the truck stuff you could want but drives like a car. Super comfortable inside, great gas mileage even on the first tank before the engine has broken in, looks great, the aluminum body won't rust, and the 3.5L ecoboost is amazingly powerful and fast! Thanks! More

Bought used Expedition loaded with problems Bought a used expedition from Steve. Wish I had taken it to a mechanic first. I have put almost $3,000 in repairs to the vehicle in less than two mont Bought a used expedition from Steve. Wish I had taken it to a mechanic first. I have put almost $3,000 in repairs to the vehicle in less than two months. I am scared to drive the vehicle now for fear of something else going wrong. Would not trust it on a trip out of town. More

Horrible service again and again I've had repeat bad experiences with these guys. I found a car i wanted and they were willing to work on the price. I told them to hold the car and i I've had repeat bad experiences with these guys. I found a car i wanted and they were willing to work on the price. I told them to hold the car and i would be in the next day to have someone check it out to make sure i was getting a quality car. The next day i came in only to find out that after being on the lot for many months there was now someone else that wanted it. At this point i had already had my companion look at the car and was going to get it so while we sat down to work on the price they made us wait while the other interested party test drove the vehicle. Now she was also interested so they wouldn't work on the price. i should've walked out, but had my heart set on this car. I ended up getting it despite sitting for over hour waiting on them. My poor companion was literally losing sleep as he works third shift. That didn't concern them though. Now two years later i try over and over to get an oil change. I live 45 minutes away, so i try to time my visits. Every time i try they tell me the wait is about an hour and a half to two hours and to come back. I have told them that's not an option because i don't live close. They won't schedule an appointment with me either. So this time i thought i would be smart and call ahead. But no one would answer the phone. I tried over and over. Still no answer. I left a message to have someone call me back. No one has returned my call. AWFUL service! Don't go here! More

Friendly until...not any more We had an explorer for 2 year, it was time to bring the car back, however jeep offered us a better deal. I understand that some promotion are carried We had an explorer for 2 year, it was time to bring the car back, however jeep offered us a better deal. I understand that some promotion are carried by the brand not so much the dealer, so timing can make a difference in the offer. But that is it, when the salesman found out we moved to another brand suddenly, other opportunity and promo were available to us, well that is too late, tone was at best cold! Today I found out that we are still debited from Ford, so I call the dealer and the sales man and basically the sales man told me to get lost. No a customer anymore, so not his problem...Really? Really!!! So as long as all is perfect and cash flows in, we are in love, then you move on and your are the enemy, wow! There are so many nice cars out there, it will take a real deal or great innovation for us to consider even ford again!, but that dealership, NEVER! Note that when I contacted Ford Finance they were helpful, and apologize about the salesman behavior. More