Middleton Ford - Service Center

Pleasant personnel Dealership personnel unfailingly pleasant. Clean waiting room, and work performed as scheduled. It took slightly longer than planned, for which staff Dealership personnel unfailingly pleasant. Clean waiting room, and work performed as scheduled. It took slightly longer than planned, for which staff explained and profusely apologized. More

Vehicle health form blank The service was performed however the color coded checklist that I was sent home with was blank. I am not able to see such things as brake pad status The service was performed however the color coded checklist that I was sent home with was blank. I am not able to see such things as brake pad status or battery life or any of the items on the blank for so I can make informed decisions about my service. More

Excellent service and courteous employees The employees are courteous and treat the customers with respect and the service work is excellent. I am very comfortable asking questions and they an The employees are courteous and treat the customers with respect and the service work is excellent. I am very comfortable asking questions and they answer me in a way that I can understand More

Great experience I purchased my Traverse from Middleton Ford. It was a great experience. Plus every time I need an oil change I get 1/2 off plus a car wash. Thank y I purchased my Traverse from Middleton Ford. It was a great experience. Plus every time I need an oil change I get 1/2 off plus a car wash. Thank you! More

Repair ball joint There were no surprises. Service tech answered all questions, ordered options. The work was completed in a timely fashion. The quality of workmanship There were no surprises. Service tech answered all questions, ordered options. The work was completed in a timely fashion. The quality of workmanship seems fine, as I've not had to return for followup work. More

Very helpful Made suggestions on routine maintenance to keep the vehicle running smoothly and as efficient as possible. I appreciated their suggestions and explana Made suggestions on routine maintenance to keep the vehicle running smoothly and as efficient as possible. I appreciated their suggestions and explanations of why this needed to be done. More

my observation Service was completed as expected. Was a little concerned that the quicklane center was closing early that day for some unknown reason. At the time it Service was completed as expected. Was a little concerned that the quicklane center was closing early that day for some unknown reason. At the time it was not yet even 6:00 pm. More

Annoyed! Everytime I called they would say the part wasn't in or they would ignore/not call me back. The process between midd ford and my insurance agent was r Everytime I called they would say the part wasn't in or they would ignore/not call me back. The process between midd ford and my insurance agent was ridiculous! My agaent said they've never dealt with this! More

Got my vehicle back with the issue not fixed and damaged. When I talked to one of the owners he said he would call me back so we can get the issue fixed and never heard back from him. Called them 4 days in a When I talked to one of the owners he said he would call me back so we can get the issue fixed and never heard back from him. Called them 4 days in a row and still could never reach anyone to help me. Very unsatisfied with the service and would NOT recommend. More

Well done I appreciate being heard as to my requests to service for what is truly needed and nothing more. High end in my book. Keeps me coming back. I appreciate being heard as to my requests to service for what is truly needed and nothing more. High end in my book. Keeps me coming back. More