Middletown Mazda

Excellent purchase experience Came to theCompass Mazda dealer and was greeted by John who took the time to listen to what I needed . Test drove cx 5. and took it home . Professio Came to theCompass Mazda dealer and was greeted by John who took the time to listen to what I needed . Test drove cx 5. and took it home . Professional and courteous . No pressure . Awesome experience . Thank you Compass . More

WORST DEALERSHIP EVER... NEVER BUY FROM THIS DEALERSHIP. PEOPLE AT THIS DEALERSHIP ARE TERRIBLE AND BUNCH OF LIERS!!!!!!!!! BIG SCAMMERS!!!!!!! HORRIBLE PEOPLE!!!!! CAN'T BE NEVER BUY FROM THIS DEALERSHIP. PEOPLE AT THIS DEALERSHIP ARE TERRIBLE AND BUNCH OF LIERS!!!!!!!!! BIG SCAMMERS!!!!!!! HORRIBLE PEOPLE!!!!! CAN'T BE TRUSTED!!! BUNCH OF LOW IQ IDIOTS!!!! More

Bad business tactics Don’t come here. They use bad business tactics. Tried to sell a car which was already sold. Stay away from the crooks at compass mazda. Don’t come here. They use bad business tactics. Tried to sell a car which was already sold. Stay away from the crooks at compass mazda. More

This place is terrible terrible terrible! Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No id Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No idea how Management doesn't do anything to shape things up but I urge everyone to stay away from this shady, unprofessional and horrific place! More

Fair and courteous service Purchased a Mazda 3 with Compass and was greeted and treated professionally. The sales representative Matthew is very personable and followed true in Purchased a Mazda 3 with Compass and was greeted and treated professionally. The sales representative Matthew is very personable and followed true in regards to pricing and my particular needs for the car. Provided a comfortable atmosphere without the "buy now" pressure. No strange fees were tacked on after negotiating a final price. I was pleasantly surprised with the follow up call from Matthew the day after purchase. To top it off, all the coffee you can drink. Can somebody point me to the bathroom? More

Did moreceive damage to my car than it came in with!!! My vehicle needed one simple thing done...... and they screwed that up too.....none of the panel works now, self diagnostic screen is STUCK on one fr My vehicle needed one simple thing done...... and they screwed that up too.....none of the panel works now, self diagnostic screen is STUCK on one frozen screen and they will not claim responsibility for any of it......YOU WILL REGRET BRINGING YOUR VEHICLE HERE!!!! AVOID THIS PLACE!!!! More

Service Department under bad management I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what r I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what recall service I needed which I thought was a little strange from a scheduling standpoint. I arrived for my appointment on time and after thirty minutes the service rep. came out to tell me that they could not do the service I requested. There was some question as to whether they had the parts in stock (why they didn't seem to know this for sure is beyond me and sounded suspicious) and then I was told that the only mechanic who could do this repair didn't have time to do it that day. Shouldn't the person making the appointment make sure they can actually do the work? Maybe the service writers get commissions on how many appointments they make - not how many they follow through on. This is the bumbling idiot approach to building business relationships with customers. I don't like being treated as though my time is unimportant, so if you decide to deal with these guys - you've been warned. Several months passed and I started receiving postcards from this dealership insisting that I come in to have this recall service performed (misrepresenting it as a safety recall which it is not). Despite my best judgement I called them, spoke to the receptionist who said all service lines were busy but she would take a message and they would call me back. That was 2 weeks ago and still no call. Apparently the management of this operation doesn't have the guts (or doesn't care) to clean house (get rid of incompetent service writers). I'm looking at other dealers for service despite having to travel further. More

Very customer friendly dealership. The staff at Compass Mazda went out of their way to make the purchase of our new CX9 an easy and enjoyable experience. From sales through closer to finance all staff wer Mazda went out of their way to make the purchase of our new CX9 an easy and enjoyable experience. From sales through closer to finance all staff were knowledgeable and pleasant to deal with . We would highly recommend Compass Mazda for the great cars they sell and the friendly folks they employ. Well done !! More

Jeremy and Joe helped us to find a Mazda 3 Sport over the phone initially. They were so helpful as my husband is recovering from cancer and couldn't come out to the dealership to see the vehicle in person. phone initially. They were so helpful as my husband is recovering from cancer and couldn't come out to the dealership to see the vehicle in person. We worked out the details over the phone and everything was ready when I arrived at the dealership to finish all paperwork. The finance guy who reviewed all paperwork, I can't remember if he was Rob or Ron, was very efficient and friendly. Both Jeremy and the finance guy explained the car and paperwork/financing in a clear and understandable way. Everyone made sure we had no unanswered questions before we left. I was very satisfied and would recommend Compass Motors to anyone looking for a car. More

Both the level of professionalism and warmth of the staff at Compass Motors overwhelmed me! When buying a new car you feel you always need to have your "game-face" on because you have to anticipate being tre at Compass Motors overwhelmed me! When buying a new car you feel you always need to have your "game-face" on because you have to anticipate being treated unfairly, but at no point did I ever feel pressured or coaxed by the staff. They treated me with the utmost respect and worked tirelessly to find me exactly what I wanted. Honest dealings and true consideration for your needs is what you'll find at Compass Motors! PS: My CX5 is everything I dreamed it would be! Cristen Sasaki More