Middletown Nissan

Horrible bait and switch. Went with my daughter to help her buy her first car. Dealer has used vehicle at decent price listed. Called and arranged morning test drive. Called a Went with my daughter to help her buy her first car. Dealer has used vehicle at decent price listed. Called and arranged morning test drive. Called again before we left and were assured the vehicle was still available. When we arrived we were told the vehicle had sold. We were told be the sold several hours before we arrived and several hours before they confirmed with us it was still there. But that would also have been before the dealership opened. No apology given but they certainly wanted to try to sell us another car at a higher price. They did not. To make matters worse, when we got home I called again just asking if the car was available and was told it was still there, which of course we knew to be false. So that's my kids first car buying experience. Needless to say, she wont be a loyal customer. More

The chump at the sales counter tried to steal my trade in and didn't put down his sandwich. Dishonest, untrustworthy and unprofessional - I would not go there even if these people were GIVING cars away, and didn't put down his sandwich. Dishonest, untrustworthy and unprofessional - I would not go there even if these people were GIVING cars away, More

My first experience at buying from Middletown Nissan since I bought my Altima in December 2023. My sales person Josh was very good with no pressure to buy. Made an appointment on-line with Shane L it w since I bought my Altima in December 2023. My sales person Josh was very good with no pressure to buy. Made an appointment on-line with Shane L it was extremely easy. Went back for my first visit in January 2024 for the break-in service requirement. They are helpful, knowledgable, and friendly. Congrats to all, I will continue to go there for all my services. More

Evahna Mcdaniel at Middletown Nissan was extremely helpful with the paperwork, there was an issue with the name with motor vehicle and she took care of this right away. Next day it was all corrected, helpful with the paperwork, there was an issue with the name with motor vehicle and she took care of this right away. Next day it was all corrected, Thank you, More

Couldn’t even tell me the size tires on the car THEY SOLD ME! After multiple phone calls to try and speak with a person with a brain, I couldn’t. The next car most certainly will NOT be from these clowns! ME! After multiple phone calls to try and speak with a person with a brain, I couldn’t. The next car most certainly will NOT be from these clowns! More

I could not give enough thanks to Celle. My husband wanted a new car and even though I had no intentions of saying yes, last night I picked up my new Rogue. Two weeks ago, after driving by a My husband wanted a new car and even though I had no intentions of saying yes, last night I picked up my new Rogue. Two weeks ago, after driving by another dealership, we stopped just to look and had a horrendous experience, and I was against even looking at anything. This weekend we went to Middletown Nissan and met Celle, who was understanding and very helpful. This is my second car from Middletown Nissan and we have purchased 4 from Port Jervis Jeep/ Dodge. As long as we are in NY, we will only get our vehicles from MN or PJJD. Celle is a great person and a wonder asset to the group. And I have to give thanks to Jason in finance who was cheerful and made me laugh. More

Zaid was the most helpful salesman I’ve dealt with he listened to our wants and helped keep our budget listened to our wants and helped keep our budget More

I HAVE HAD NOTHING BUT PROBLEMS WITH THEIR SALES AND FINANCE DEPARTMENT!!! SARA IN FINANCE TALKED ME INTO A MAINTANANCE CONTRACT FOR OIL CHANGES BECAUSE I EXPLAINED THAT I COULD NOT LEASE THE VEHICLE I FINANCE DEPARTMENT!!! SARA IN FINANCE TALKED ME INTO A MAINTANANCE CONTRACT FOR OIL CHANGES BECAUSE I EXPLAINED THAT I COULD NOT LEASE THE VEHICLE I WAS GETTING DUE TO THE AMOUNT OF MILES I DRIVE, SO I BOUGHT THE CONTRACT ONLY TO GO FOR MY FIRST OIL CHANGE AND BE TOLD THAT I AM ONLY ALLOWED 2 OIL CHANGES PER YEAR OR A TOTAL OF 12 OIL CHANGES IN THE 6 YEAR PERIOD, WHY THE HECK WOULD I AGREE TO THAT WHEN I PUT ABOUT 2,000-2500 MILES PER MONTH ON MY CAR!!!! WHEN I TRIED TO CANCEL THE CONTRACT AND GET MY $1615.46 BACK SHE STOPPED RESPONDING, WOULDN'T TAKE MY CALLS AND THEN TRIED TO PRORATE SOMETHING I NEVER USED! WHO IN THEIR RIGHT MIND WOULD PAY $134.63 FOR A FRIGGIN OIL CHANGE???? I ALSO TRIED TO HAVE THE SALES GUY ERIC HELP ME, HE MADE PROMISES THAT NEVER HAPPENED, SO IN TURN I HAVE TO DISPUTE IT ALL WITH MY CREDIT CARD COMPANY BECAUSE THESE PEOPLE DON'T OWN UP TO THEIR ERRORS. I WOULD NEVER SIGN AN AGREEMENT CAPPING OIL CHANGES AT 12 FOR A 6 YEAR PERIOD WITH THE AMOUNT OF MILES I DRIVE!!!!! I WILL GIVE KUDOS TO THEIR SERVICE DEPARTMENT AS THEY ARE WONDERFUL TO DEAL WITH AND FULLY EXPLAIN THINGS, THEY DON'T LEAVE IMPORT PARTS OUT JUST TO MAKE A SALE! More

Terrible! Do not expect help from these guys if you want to purchase your vehicle at the end of your lease. First of all, they refused to return my phone calls Do not expect help from these guys if you want to purchase your vehicle at the end of your lease. First of all, they refused to return my phone calls and discuss the transaction over the phone, Despite me leaving multiple messages for finance, sales, and management. Then when I finally went into the dealership, they sat me down like a new sales prospect, wasted my time, wanted to charge me $000s extra just to handle my transaction. They won’t tell you this, but you can send a check directly to Nissan finance and they will send your title and bill of sale directly back to you. You don’t need the dealer, especially when the dealer is as difficult to work with as these guys! More

If I could give this dealership a 0 I would. They bamboozled us and snuck in an extra $10,000 worth of charges and the $10,000 down payment I gave them was cashed and never applied to the car. Y They bamboozled us and snuck in an extra $10,000 worth of charges and the $10,000 down payment I gave them was cashed and never applied to the car. You should be very weary of these crooks. More