I am new to the area and commute to work every day, so on the recommendation of a friend, I was told to check out the service department at Middletown Nissan. I have been going to another dealer in eastern Connecticut for years for service, but I think I have found my new go to shop.
Mark Procaccini quickly and professionally helped me understand the service my car needed and worked with his team to ensure quick and accurate work. Unfortunately, I did have an issue with my parking break after I had gotten repairs done. There was a little miscommunication about what needed to be done, but Mark, Gino and Nick Casparino made sure that the issue was corrected with no charge to me. They were all very sincerely apologetic about the issue.
Due to the miscommunication, I had originally stated that people should avoid the service department. I retract that statement. I was treated professionally, my issues were taken seriously, and I was shown that the shop stands by their work. I do highly recommend the service department of Middletown Nissan to anyone looking for quick, accurate, and professional service.