Middletown Nissan

I have purchased a half dozen “new” vehicles from various dealerships over the years. Dealing with Middletown Nissan and their staff was by far the best experience I’ve had to date. Everyone from the recep dealerships over the years. Dealing with Middletown Nissan and their staff was by far the best experience I’ve had to date. Everyone from the receptionist to the service techs were polite and helpful. My sales consultant Dale Richards was exceptional. He took the time to explain every aspect of the vehicle I was purchasing and went the extra mile, providing me with the ability to contact him at anytime, at my convenience. He included my children and made them feel as if they were involved in the decision making processed. Not only would I recommend Dale Richards and Middletown Nissan to others, but I would purchase my next car from them as well. More

On July 5, 2011, my husband and I purchased a used 2010 Nissan Pathfinder from your dealership. As a part of the purchase agreement, we had installed heaters in both front seats and a back-up camera. Our Nissan Pathfinder from your dealership. As a part of the purchase agreement, we had installed heaters in both front seats and a back-up camera. Our sales specialist, “Chef Bob” Finnemore, also promised us that our first oil change was “on him”. He even scheduled our appointment for us and sent us a paper by mail with the date and time for our free oil change (see attached.) The date Bob Finnemore picked for us was not convenient, so I called to reschedule the free oil change appointment and also get the back-up camera fixed. In September, the back-up camera installed before our purchase took over the radio screen. The screen turns completely black with a message stating “CAUTION: Screen Image May Appear Reversed.” This makes the radio difficult to use, as you must press the screen multiple times to see the time, change the station, etc. This morning, October 14, 2011, I arrived for my scheduled appointment. I was asked to sign an estimate for the oil change. I noticed the posted sign that all coupons must be shown at the time a vehicle is dropped off and not at the time of pick-up, so I showed the man checking in my vehicle the paper Bob Finnemore sent us for our promised “oil change on him.” I wrote over the estimate that the oil change was supposed to be free and cost nothing. The man told me that he didn’t deal with the document I showed him and that I would need to give it to the person that I paid for today’s service. The man also noted at this time that he would call the person fixing my camera to see when he would get there. I was confused about the need to call someone to fix my camera, as I had scheduled this appointment weeks ago and expected that the worker would be waiting to repair my vehicle. After about 30 minutes, the man who checked my vehicle into the service department told me that my oil change was completed, but that the person needed to fix my camera would not arrive until noon. Since my appointment was scheduled for 10:30 AM, I expressed my dissatisfaction. He said that your dealership did not realize that my radio was “aftermarket” and that, because of this, it would need to be fixed by “Mobile Electronics.” I explained that I had purchased this vehicle with this radio less than 3 ½ months ago from this very dealership. The dealership should have records on what was sold to me. I told him that I would have to call to reschedule, as I needed to get back to work. When I make an appointment, it is with the expectation that required staff will be available to fix my vehicle. When I went to check out with the cashier, I was told that I was being charged $41.22. I showed her the paper provided me by my sales specialist (Bob Finnemore.) She said that it would be “no problem,” but she would need to check with someone else since she does not deal with coupons. When she returned, I was told that the paper was only for a “courtesy inspection” and not a free oil change…but the dealership would give me $10 off this price. I am extremely dissatisfied with the service I received from your dealership for numerous reasons: •I was lied to about a “free oil change on him” by your sales specialist, Bob Finnemore. •I was not told that the “free oil change” would be a problem when my vehicle was checked into your service department and was forced to pay $31.22 for the return of my vehicle. •When I make an appointment, it is with the expectation that required staff will be available to fix my vehicle. Staff was not available to fix my back-up camera at the time of my scheduled 10:30 AM appointment and would not be available until 12 PM to start the repair. •If I want to get my camera fixed, I will need to take off time un-paid again from work and drive 25 minutes again to your dealership. From sales to service, your dealership needs to work on customer service. My entire experience could not have been handled more poorly. At this point, I have lost trust in any of your staff and have no confidence that if I make an appointment with your service department that staff will even be available to fix what needs to be repaired. Follow-up - The company made things right after I posted this review. They have promised to refund the money I had to pay for the oil change and had Mobile Electronics call to walk me through the process to fix my back-up camera/radio. This saved me from having to drive back to the dealership. I appreciate that they made things right and have improved the above ratings by 1 to 2 categories. Thank you for taking my complaints seriously. More

I set up an appointment with Justin not quite sure of what I really wanted. I knew what budget I had to work with, and Justin helped me find the perfect car for me. I ended up purchasing the 2011 Versa S what I really wanted. I knew what budget I had to work with, and Justin helped me find the perfect car for me. I ended up purchasing the 2011 Versa Sedan and I absolutely love it. Justin even had the exact car and color, (magnetic grey) and shipped to the dealership immediately. When going to pick up my car, everyone wa very friendly, and Aminder helped teach me the controls inside the car. I am so thankful for Justin's patience, as I honestly did not know what I wanted, but he definitely figures out what was going to be the right fit for me. I most definitely encourage people to buy not only a Nissan, but from Justin Heuser at Middletown Nissan. More

I had the pleasure of purchasing a 2011 Nissan Rogue over the weekend from this dealership and I must say that they put customer service as their number one priority. Dale Richards is one of the nicest, an the weekend from this dealership and I must say that they put customer service as their number one priority. Dale Richards is one of the nicest, and most professional sales men you will ever encounter. He was extremely knowledgable, considerate, and thorough and left no quesiton unanswered. I felt he had my interest in mind and was there to help me in any way possible. The staff that worked "the numbers" did an EXCELLENT job at getting me to my goal and feeling comfortable with my payment. The service department was immaculate and all the staff members that I encountered were friendly and knowlegable. After comparing this dealerhip and experience with the experience I had at my local dealer (I live in the Waterbury area) I feel confident that I made the right decision and it will be more than worth the trip to Middltown Nissan for my services and any future purchases I might make. More

I wanted to turn in my Jeep Liberty but could not afford to purchase a new vechile. Bob and Phil explained to me that it would be to my benefit to lease a vechile. I always heard horrible stories about a l to purchase a new vechile. Bob and Phil explained to me that it would be to my benefit to lease a vechile. I always heard horrible stories about a lease. I got the car I wanted, Nissan Rogue, with the features I wanted and could not believe that Bob H showed me everything about my new vehicle, how it worked, why and even scheduled my first maintenance! I am referring all of my friends to Middletown Nissan!! Loved the experience. Sandy More

I have bought at least 5 cars from this dealership, Middletown Nissan, and have sent over 20 of my friends and family to see Ric and Tommy. I have done this entirely because of their astute professiona Middletown Nissan, and have sent over 20 of my friends and family to see Ric and Tommy. I have done this entirely because of their astute professionalism, integrity, attention to detail, and their kindness. I have never felt as much a VIP than when I walk into this specific dealership, as compared to the many I have purchased. On my most recent visit, I was taken care of in a big way. I was almost killed several days before in an accident that resulted in my Infiniti being flipped several times before hitting a solid oak tree: Resulting in the car being totaled by my Insurance company. No one else was involved, but the car certainly saved my life. Tommy himself, personally went out and purchased an Infinity M35x for me just on my word. That is certainly not typical of a dealership normal SOP. Ric, as always, was tremendously helpful. There were many features in our new car an Infiniti M35x, and was more like a cockpit in a plane than the console of a car. Ric took his time to explain in intricate detail all the features and benefits, and we were then able to drive out of the dealership in comfort, and with knowledge of the cars many features. I must also advise the professionalism, and kindness, that was bestowed upon us from Dawn. Dawn is the F&I Manager that we have also dealt with in previous transactions. She too, like Ric and Tommy, is a true asset to the dealership. I am so very grateful for their involvement in this specific deal on this purchase and the many others they have done not only for my wife and I, but for my friends and family. I will not shop anywhere else for a vehicle. Thanks go out to Tommy, Ric, and Dawn, for yet another fantastic experience. More

I've never had a bad experience at Middletown Nissan since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Ba since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Barbour who is a Service Manager at Middletown Nissan is an incredible asset not only to his dealership but to Nissan as a whole. I am usually lucky enough to have the pleasure of dealing with Brian when I have my car serviced, and every time I walk through the door, he remembers who I am and greets me by name! Whether a significant repair, or just something simple, Brian takes the time to explain what is being done to my vehicle in a thorough, understandable fashion. The customer service he provides is second to none. Since buying my Altima, I've moved out of the Middletown area and have several different Nissan dealerships closer to where I now live. Even if it's just an oil change, I'll drive the extra distance to Middletown to get it done because of the way I'm treated at this dealership. I recommend Middletown Nissan to all of my friends and colleagues who are in the market for a new vehicle. More