Middletown Nissan

Poor service all around. Had to wait 40 minutes for salesperson to find the used car that I wanted to test drive. Got a low-ball offer for my Nissan that I was trading in. Th Had to wait 40 minutes for salesperson to find the used car that I wanted to test drive. Got a low-ball offer for my Nissan that I was trading in. The sales manager acted like he was better than us, was not willing to negotiate, was pushy, and almost did not want to let us leave. I took my car to Carmax and another dealership and they both offered 4 times more for my car than Middletown Nissan again. I will never go here again and will tell anyone that I can about the poor experience I had, from top to bottom. More

Very disappointed have purchased several cars from them and they really disappointed me the last purchase will never buy from them again They are not willing to work with me once they get there money and they really disappointed me the last purchase will never buy from them again They are not willing to work with me once they get there money More

Louis was exceptional, very personable, knowledgeable and eager to provide excellent customer service. He has a great future with your company and eager to provide excellent customer service. He has a great future with your company More

Best car dealer experience I’ve had. Louis Perez made my experience better than I anticipated. He was patient with my questions and concerns and went out his way to accommodate. At no ti Louis Perez made my experience better than I anticipated. He was patient with my questions and concerns and went out his way to accommodate. At no time did I feel pressured or a disinterest from him during my process. Can’t say the same for many others dealers I’ve been to but I won’t go anywhere else after this. Great job Louis and thanks to all the staff at Middletown Nissan for your awesomeness. Your awards and accolades are well deserved! More

Lou and the team over at Middletown Nissan were very helpful and responsive from start to finish helpful and responsive from start to finish More

Middletown Nissan immediately provided a friendly, clean and professional environment. Everyone I came in contact with was very easy to deal with and professional environment. Everyone I came in contact with was very easy to deal with More

Horrible customer service over all, would not recommend. Especially for out of state buyers. Beware Especially for out of state buyers. Beware More

I went to trade in my Nissan Rogue and buy a middle size SUV. I have bought more than 7 cara with different dealers but this was the most terrible experience I had ever. I had to wait 5hrs even without a w SUV. I have bought more than 7 cara with different dealers but this was the most terrible experience I had ever. I had to wait 5hrs even without a water bottle but still finalized half way. The salesman trapped me with my trade in and I had to wait 5hrs after that to get the car. The salesman never mentioned that Nissan Rouge sports is discontinued and he hide it. If he told me about it I would put more money and would get another model. This is not the way to do business. I totally disappointed and I can’t give even a single star. More

We recently purchased a 2016 BMW X4 from Middletown Nissan and feel compelled to share my experience to help other potential buyers make informed decisions. A couple of issues became apparent immediat Nissan and feel compelled to share my experience to help other potential buyers make informed decisions. A couple of issues became apparent immediately after purchase: The dashboard is separated from its mounting under the glove compartment; Only one key fob was provided, a fact mentioned only after the sale had been consummated. We realize a used car is sold "as is," However, we believe these issues were known but deliberately not disclosed during the sales process. We attempted to address these concerns professionally by calling the dealership numerous times in the days following our purchase. We ended up sending a formal letter to the dealership requesting assistance with repairs. Unfortunately, they have chosen to completely ignore all of our communications. What disappoints us most isn't just the issues with the vehicle, but the dealership's complete lack of post-sale customer service and their unwillingness to even acknowledge our concerns. A simple response, even if unable to help, would have demonstrated basic customer respect. While we understand used cars may have issues, honest communication and basic customer service shouldn't be too much to expect from a professional dealership. Our message to anyone considering a purchase at Middletown Nissan is BUYER BEWARE. More