Went in for a disturbing noise w/o an appt.
While the car was there, it was discovered that the right front tire had a flaw and needed to be replaced immediately. The service rep, Thynthia Feliciano, indicated that it'd cost $111 to replace the tire. I knew the tire was virtually new and had to be still under warranty, and I indicated so. It took a certain amount of time to ascertain the purchase date (31 Aug 18), but once that was determined, the replacement process began. So on to parts ...
May I say that the men in the parts dept. are terrific pains in the neck. They were so condescending to Thynthia that I was really kind of embarrassed for her. She seemed to take it in stride, but they could hardly have been more unpleasant in demanding the correct paperwork from a young woman who they clearly thought was beneath them.
It took about 4 hours for the entire process to run its course. I didn't mind that too much; I had, after all, walked in without an appt. However, while intrastaff relationships are no concern of mine, I have to question the morale at Middletown Toyota—a place where I've always had my 132K mile Prius serviced—while a bunch of surly chauvinists are populating the parts dept.