Middletown Toyota

Worst experience ever. Bob Magnano is a pompous idiot and liar. Bob is such a tool that without even asking for a minute to converse with someone in front of him he sta Bob Magnano is a pompous idiot and liar. Bob is such a tool that without even asking for a minute to converse with someone in front of him he starts a conversation while on the phone with me. He also insists on accompanying you on test drives. Just so you know Bob, people like to take vehicles out without you breathing down their necks. The truck I bought from them was an overpriced 2019 Tundra Crew Max. I offered my newer Tacoma as a trade. Bob would not budge a nickel on the Tundra citing they were making hundreds not thousands on the sale. The truck had recently been fitted with a flimsy aftermarket bed liner with no bed rails. I later learned the reason for the bed liner was to conceal that the bed was rotted out in one area. Because Bob insisted on accompanying me on the test drive I really didn’t go through the truck like I would have had I been trusted to take it out solo. At 62 years old I didn’t need a chaperone. The fact that the 2019 tundra does not come with a head unit that offers CarPlay would have made me think long and hard about buying it. That it had Laufen tires on it was also comical. I had to replace the “new” tires within 6 months. The amount they gave me for my Tacoma ended up being $7000 less than they sold it for and given that he refused to offer me an additional $1000 for my trade was ridiculous. When you pay $42,000 with tax and fees for a vehicle offered at a legitimate manufacturers dealership you would hope that they would treat you right. After several months I experienced my first flat tire at which time I discovered that there was no jack under the rear seat. I emailed the dealership letting them know and very politely asked if they could get me one. I did not demand it be provided free of charge but hoped they would do the right thing. I never received a response. Something as insignificant as an inquiry regarding a jack should have been answered immediately. If a dealership can’t be bothered with something minor how can you feel comfortable that they will have your back if a serious issue should arise. The Kilmas auto group, in no way shape or form, cares about its customers after the sale. I have an 823 credit score and the vehicle I bought was a gold level certified preowned vehicle. The promotion on the Toyota Certified Preowned website ( were I learned about the truck) was for an interest rate of 5% the same rate offered when purchasing a new Toyota. The finance officer Frank Buffano came back with a nearly 8% apr offer. Totally disregarding the corporate websites offer of 5%. I really liked the truck and took their loan which I then paid in full a week later. The sad thing is I actually came in to buy 2 vehicles. I also wanted to upgrade my wife’s 2012 Highlander Limited. After the experience dealing with Bob and Frank I decided against giving them any additional business. I really don’t think they care that they lost not only a sale, but a customer in general. I wouldn’t recommend this dealership to my worst enemy. More

Gena Simmons-Refused to give me back my personal information after she tried strong-arming me into a new car sale that I was not comfortable with. Told me she did not want to “personal information” information after she tried strong-arming me into a new car sale that I was not comfortable with. Told me she did not want to “personal information” to get lost out there despite my concern to despise of it myself. It felt like a personal attack because I refused to put such a large deposit ($1000) on a vehicle that was in transit (not even on the lot yet). I tried negotiating a more reasonable price and she pulled that card. I planned on paying for the vehicle in full too! Awful experience overall. More

⚠️ WARNING: Loyal Customer of 20+ Years—Treated Terribly Worst dealership experience in 20+ years. They ruined my truck’s interior with a caustic chemical, admitted fault, then offered only to “pa Terribly Worst dealership experience in 20+ years. They ruined my truck’s interior with a caustic chemical, admitted fault, then offered only to “paint it” as a fix—and have ignored me ever since. Zero professionalism or ethics. More

"Secured" car for us from other dealer in region, but then can't deliver it since was sold to someone else. Shameful. then can't deliver it since was sold to someone else. Shameful. More

Made an appt for 1145am today, explained to both the salesman & the finance manager I was interested in buying out my $23k lease. When we arrived today, we were treated so poorly, told we would have to salesman & the finance manager I was interested in buying out my $23k lease. When we arrived today, we were treated so poorly, told we would have to wait 3.5 hours to speak with finance. The finance manager comes out & says oh we don’t do lease buyouts on Saturdays, go to your bank. I said we can’t now, they all closed at noon. I asked to speak with a manager & the finance manager comes back up to us & says I’m a manager & I told you to go to your bank!!!! This was my 3rd lease with Middletown Toyota, but they wanted nothing to do with me because they get more for selling a new car than a used!!!! Horrible customer service!!!! You guys should be ashamed of yourselves treated loyal customers this way!!! Would never reccomend you guys!!! More

Otto lied to me about receiving deposit back if I didn’t like the Cross once it came in. Owner Joe doesn’t care about verbal agreement made, says it had to be in writing. Shameful. Do not buy from this dea like the Cross once it came in. Owner Joe doesn’t care about verbal agreement made, says it had to be in writing. Shameful. Do not buy from this dealership. I made a big mistake going there. I tried a used car on the lot before my new car was delivered. I couldn’t take the noise on the highway due to my medical condition so I canceled my delivery which Otto showed me large waitlist for. So he said someone else would get the car right away. Now won’t give the $1,000 deposit. More

I ordered my GR86 from Al Gonzalez in late March of 2022 and they were the only Toyota Dealership I could find that was not charging "Market Adjustment". They stayed in touch with me and were very patient w and they were the only Toyota Dealership I could find that was not charging "Market Adjustment". They stayed in touch with me and were very patient when I was calling to check the status of my order even though the supply chain issues made it impossible to predict when I would receive my car. I picked it up recently and Al and the rest of the team could not have made the entire process any less stressful. This is the second vehicle I have purchased from Middletown Toyota and it will not be the last. Thanks very much for all of your help and having the integrity to be one of the few dealerships out there not price gouging. More

This dealership only cares about getting your money. As soon as they get your money, that treat you as a problem thay don't want to deal with. As soon as they get your money, that treat you as a problem thay don't want to deal with. More

Less than honest dealership! We purchased a 2020 Camry with only 1,100 miles on it a couple of weeks ago from Middletown Toyota. We were assured that the vehicle had two keys/fob We purchased a 2020 Camry with only 1,100 miles on it a couple of weeks ago from Middletown Toyota. We were assured that the vehicle had two keys/fobs (the salesman even commented that they are $300 to replace yet he purposely didn’t show us the second one) but when we picked the vehicle up one was just a manual key with no fob/remote. The second issue was that when we first looked at the car we carefully checked all four rims which were in perfect condition but when we got the car home we saw that the left front rim had a 2 inch curb gouge on it after they took the car out to put gas in it. Even though we know for sure it was not there when we first looked at the car unfortunately it’s our word against theirs. Also, when we looked at the car there was chunks of mud on the rear floorboard which they promised would be cleaned up, the way they cleaned it was by throwing the floor mat over the chunks of mud. Covering up the mud isn’t a big deal but cheating us out of the remote/fob and damaging the rim to the point that we now have to pay even more to replace it is an issue. I would think twice before doing business with Middletown Toyota! More