Middletown Toyota

In April of 2007 I visited Middletown Toyota at the end of business hours on a Saturday where I met Terry Schnurr, the General Sales Manager. I indicated I wanted to put a deposit on a 2005 Tacoma, but Te of business hours on a Saturday where I met Terry Schnurr, the General Sales Manager. I indicated I wanted to put a deposit on a 2005 Tacoma, but Terry suggested I call him on Monday to put a deposit on the car. I called Monday, talked with one of Terry's sales associates who applied my deposit to hold the car. Two hours before leaving to go to the dealership to purchase the car, Terry called me saying they sold the car to someone else who arrived with a check in-hand to buy the truck. What an incredibly dissappointing way of doing business. More

They talk of the "signature" but their service was so poor. I went in to check my engine and they told me there was something wrong with the exhaust valve. I ended up paying over $400 to get it fi was so poor. I went in to check my engine and they told me there was something wrong with the exhaust valve. I ended up paying over $400 to get it fixed and within 2 days, the very same symptoms start to pop up again. I take the car back and now it is some input valve to the exhaust and another $200. Their labor charges are more than the parts themselves and the amount that i have had to pay till now are more than 10% of the car's value itself, and the parts they had to change had nothing to do with the car's major parts. The customer friendliness is zero. The sales manager doesn't know how to treat a customer. He spoke to me as if I was at his mercy. Totally bad experience. I wanted my Toyota Camry to be properly taken care of but I ended up getting a very poor quality service in return. More