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Middletown Toyota
Middletown, CT
972 Reviews
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972 Reviews of Middletown Toyota
February 20, 2012
The most hideous buying experience of my life. We couldn't believe how poorly we were treated. Do NOT BUY ANYTHING from these people. The car was supposed to have gone through a 128-point inspection couldn't believe how poorly we were treated. Do NOT BUY ANYTHING from these people. The car was supposed to have gone through a 128-point inspection before I bought it. As soon as I got it home, I saw the rear window was broken, the pain had tiny dings in it, the windows had gaps between the car frame: A lemon indeed! They took it back to fix some issues, but kept it over a month as I was making payments and had no way to drive my new car! They really left us in a lurch. Once they had our money, all niceness and customer service was turned off! I can't believe they are still in business.Climas...whatever his name - was nothing short of slippery, shady and downright mean. SOB! Horrible dealership, sketchy management. Do NOT go here! More
by customar
Employees Worked With
4
January 24, 2012
I went to the Toyota in Middletown after going to the Toyota in Westbrook because I couldn't find the payment plan I was looking for or the information I needed to make a purchase at the Toyota in Westbr Toyota in Westbrook because I couldn't find the payment plan I was looking for or the information I needed to make a purchase at the Toyota in Westbrook. Ian Gill was my sales consultant at the Toyota in Middletown and he was very helpful. Ian was able to supply me with the information I needed within the first 10 mintues of my visit at the Middletown Toyota. Ian listened to what I was looking for and got the information I needed in order to make a purchase. I purchased a Toyota Corolla LE 2011 from the Toyota in Middletown thanks to Ian Gill's help. Ian is a great car salesman because he listened to what I needed in order to supply me with the information to make a purchase that day. More
by shaynaleesmart
Employees Worked With
Ian Gill
January 24, 2012
My experience buying a new car was EXCELLENT at Toyota Scion in Middletown. Ian Gill was always a pleasure to work with and very informative, and worked to get me the best trade for my old car. He is defi Scion in Middletown. Ian Gill was always a pleasure to work with and very informative, and worked to get me the best trade for my old car. He is definitely on top of his game. Julie in Financing was wonderful to work with. Joe Bianco took time to explain a few things I had questions on when I stopped in one day and both Ian and Julie were off. Everyone I dealt with at Toyota always had a smile, and were super nice to talk to. I would recommend your business again and again.I am loving the Rav 4 and can't stop talking about my experience. Thankyou all for making my experience easy and fun. Alyssa Lungarini More
by Lyssa2772
Employees Worked With
Ian Gill, Julie, Joe Bianco
January 24, 2012
Helpful, friendly service and a great product. Steve, Heather and Ashleyn really made the entire process enjoyable and easy. I would highly recommend this dealership. Heather and Ashleyn really made the entire process enjoyable and easy. I would highly recommend this dealership. More
by kimlar
Employees Worked With
Heather, Steve and Ashleyn
January 13, 2012
Don't shop there for new or used cars!!! I've made an Don't shop there for new or used cars!!! I've made an agreement with another dealership to purchase a new Camry and called Bob Magnano of Middleto Don't shop there for new or used cars!!! I've made an agreement with another dealership to purchase a new Camry and called Bob Magnano of Middletown Toyota to cancel my appointment with him. He talked to his General Manager right away and said they’ll sell me the same car with the same MSRP for $500 less. It took me two days to get out of my initial agreement. Bob and his partner Al kept on calling me a few times a day to see if my contract was cancelled and promising they would take care of me and how they need my business. When I showed up at Middletown Toyota they told me that it was only good for that first day. I’ve asked to speak to General Manager and he refused?!? Can you believe this baloney?!? Is this the way to run a business in the 21st century? Additionally, they were selling a used car with a clean carfax which obviously was repainted due to bubles in the paint. You can be assured I won’t ever step foot in this dealership again and neither are my friends if I can help it. More
by GeorgeOks
Employees Worked With
Bob Magnano
December 24, 2011
I made this purchase in response to a promo offering a 1 dollar over invoice price, no hidden fees guarantee, low financing, and the offer of a free turkey gift certificate with a test drive. I do not bel dollar over invoice price, no hidden fees guarantee, low financing, and the offer of a free turkey gift certificate with a test drive. I do not beleive the dealer lived up to all their promises made on the post card I received from them. This was an awkward buying experience. The free turkey gift certificate was a $10.00 Stop and Shop gift card??? Hard to get a turkey with that. False advertising. I realize I was purchasing a car and the gift certificate may seem trivial but it was indicative of the penny pinching approach by the dealer. The most annoying thing was the one dollar over invoice offer. It is quite easy to obtain the invoice price of any car by doing some research on the internet. so I was very surprised to receive an invoice quote $460.00 over what my extensive research showed. The dealer promised to show the actual invoice, what I was shown was a computer spreadsheet printout. The $460.00 was explained as a dealer advertising cost. Really. No hidden fees? Overall an adequate experience. If this is a typical Toyotathon experience, I won't be back for a second time during such a too good to be true promotion. More
by theguy992116
Employees Worked With
George
December 15, 2011
When I purchased my 2011 Tacoma I had concerns because I really wanted foglights and was not overly happy when I found out my truck was suppose to be equipped with daytime running lights, not foglights. Eve really wanted foglights and was not overly happy when I found out my truck was suppose to be equipped with daytime running lights, not foglights. Even more so after taking delivery when we discovered that my truck did not have the daytime running lights as was thought to have had. Jason and I emailed back and forth and came to an mutual agreement which resulted with my getting the foglights I wanted installed on my truck. Jason went above expectations to make me "his customer" happy. I would give Jason high recommendations. More
by EAguero508
Employees Worked With
Jason Lady
December 13, 2011
Leno and Julie were very helpful and Patient we me and my credit history.I would recommend Middletown Toyota to my co-workers and family.I LOVE,LOVE,LOVE my FJ. credit history.I would recommend Middletown Toyota to my co-workers and family.I LOVE,LOVE,LOVE my FJ. More
by Theresa Featherstone
Employees Worked With
Leno and Julie
November 30, 2011
I had been to several dealerships before coming to Middletown Toyota Scion. I had identified the 2011 Siennas that I wanted on the internet beforehand and had made plans to visit each dealership. Not Middletown Toyota Scion. I had identified the 2011 Siennas that I wanted on the internet beforehand and had made plans to visit each dealership. Not only did Middletown Toyota end up having the best overall price for me (i.e, the amount out of pocket that I would be paying with respect to the vehicle I was trading in), but it was the only dealership (and speaking specifically about Jason Lady here as my salesperson) who was actually prepared for my arrival. I wasn't made to wait after walking through the door and Jason already had the keys for the car we would test drive ready as well as all the paperwork. Totally, totally painless and efficient. I would also add that all the other dealerships handed me off to someone else (someone different from their Internet Sales specialists) once I was physically in the dealership. At Middletown Toyota, Jason was my contact 100% from cyberspace to real space and was extremely responsive in that role, be it by phone or via e-mail. More
by ssylves
Employees Worked With
Jason Lady (Internet Sales); Ashlyn Gates (Delivery Coordinator)
November 17, 2011
We there 8/24/2011 looking to purchase a new Tacoma. They didn't have what I was looking for in stock. A salesman (Bob Magnano), who met me in the parking lot, said "we'll get you one". Inside the dea They didn't have what I was looking for in stock. A salesman (Bob Magnano), who met me in the parking lot, said "we'll get you one". Inside the dealership he went to the computer, came back and said " what you are looking for will be here in 8 to 10 days". I asked " how much money it would take to keep it until I could test drive it ". He said " one thousand dollars". I put it on my credit card. On 9/12/11, after the 8 to 10, had passed I went to have my deposit returned. Terry Schnurr, sales manager, told me " they were going to keep my money " which they did. After this, I went to another dealership. They gave me the opportunity to test one they had on the lot. I asked if they could get what I was looking for a,d they checked and told me, " the Tacoma would be there in a few days ". That was on 9/28/2011. After another $500.00 deposit, and a few days later, on Saturday, 10/1/2011 I was driving my new Tacoma home. Don't but, or even go, to Middletown Toyota, if you're looking for a vehicle. Don't even go there for service, or to use the bathroom! THEY ARE A BUNCH OF CROOKS !!! Frank More
by Goatmeat
Employees Worked With
Bob Magnano
