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Middletown Toyota - Service Center

2.3

15 Lifetime Service Reviews

634 Newfield St, Middletown, Connecticut 06457

15 Reviews of Middletown Toyota - Service Center

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November 19, 2017

"Would not honor free oil change as stated in purchase contra"

- WTorres

For the first time since I purchased my Scion in 2013, Chuck Hills in service refused to honor the free oil changes as stated in my purchase contract for a reason he pulled out of the blue, because it had not yet been 10,000 miles since the last oil change. This condition is not stated in the contract, it was capricious and spontaneous. Nobody else ever demanded that it had been 10,000 from the last oil change to do the free service before, and my vehicle was only a couple thousand miles shy from 10,000. I have filed a complained with Toyota already, and will send another to my state´s Consumer Protection office for refusing to comply with a promotion stated in the purchase contract

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Recommend Dealer
No
Employees Worked With
Chuck Hills, Assistant Service manager
October 08, 2017

"Overpriced and Unfinished Work "

- Edyta Mariola

I do not recommend you go here at all. A family member of mine had problems with their Lexus and they billed him over $800 - a couple days later, same issues arise and he goes back asking questions and they hand him another bill. He declines getting his car fixed there and we both go to a Lexus dealership. We learn that Toyota Middletown not only DID NOT fix the problem, they took OVER $800 FOR UNFINISHED WORK. They did not offer to return the money or re-do the job when they did wrong on their end. Do NOT come here to get work done on your car, even a tune up. They will screw you over by overcharging you with undone work. Absolutely unsatisfied and still upset about how they handled this situation. Very unprofessional.

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Recommend Dealer
No
Employees Worked With
Dan Chiamante
Oct 24, 2017 -

Middletown Toyota responded

Edyta, thank you for taking the time to provide us with this feedback. We value hearing from our customers and we apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Middletown Toyota Team - (860) 347-7294

January 08, 2017

"Evan is the BEST!!"

- MarianneS

I have purchased 22 car from this dealership. I always take my car to Middletown Toyota for service and repairs. Everyone is always friendly and Evan is the best. I always recommend this dealership to my friends.

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Recommend Dealer
Yes
Employees Worked With
Evan Douglas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2017 -

Middletown Toyota responded

Marianne, thank you so much for the wonderful review of your experience at MiddleTown Toyota Scion. We love hearing from great customers like yourself. Thanks again for your loyalty and business. We will be there for you for many years to come. Sincerely, The Middletown Toyota Team - (860) 347-7294

Jan 16, 2017 -

Middletown Toyota responded

August 28, 2015

"Service visit"

- Jim C.

I had a scheduled appointment with the Middletown Toyota Service Dept on Wednesday, Oct 26, 2015. I was greeted by a Team member and he was immediately helpful in getting a battery for my remote starter button. I went up to the Service Desk and was greeted by Bruce Nielsen (Service Advisor) and he was pleasant, answered my questions and his estimate of repair time was spot on! The previous Toyota Dealership I visited in Wallingford could not hold a candle to the professionalism shown by the Middletown Toyota Service Team. My vote for Employee of the Month is Bruce Nielsen.

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Recommend Dealer
Yes
Employees Worked With
Bruce Nielsen
November 04, 2014

"I will never make a mistake of coming here again!"

- tuktukan

This is by far the worst car service I've been to, I called 1 week ago to schedule my car for an oil change. I arrived 15 minutes before my appointment. And still they made me wait 2 HOURS, maybe because I declined the $290 extra change for the "supposedly complete check" (they originally quoted me for $45). I spoke with other customer waiting there (we were the last 2 people there) and she was too waited for so long. I will never make the same mistake of coming here ever again!

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Recommend Dealer
No
Employees Worked With
I don't remember the names of two women at the service counter
February 10, 2014

"My vehicle was in a accident and my insurance company ..."

- Livingthedream2

My vehicle was in a accident and my insurance company " Allstate" recommend Middletown Toyota Body Shop. Leary because my car is a Honda I still took my Insurance companies recommendations? After meeting the Body Shop manager Jim Zanavich I new I made the best choice for my car repairs . My car looked better then it did when prior to the accident. On top of it they fully detailed my car inside and out. Upon picking up my Honda I also was told by Mr Zanavich that if there is ever a time I need my car washed just stop in and see him and he will run it threw there car wash machine at no cost to me !!!

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Recommend Dealer
Yes
Employees Worked With
Jim Zanavich
February 03, 2014

"I can't say enough how much Middletown Toyota is my..."

- AdamScion

I can't say enough how much Middletown Toyota is my service choice for my 2008 Scion. I had a major engine issue on a Saturday morning and barely made it to the dealership. Mark was able to helped me right away (despite being a drop in on a busy Saturday) and reassure me that they would take care of the issue. He worked to make sure the issue was covered under warranty, kept in constant communication with me,. and met my service expectations all along the repair process. You can't put more value in trust with a service provider, and Middletown keeps my trust! Thanks, guys! _Adam R.

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Recommend Dealer
Yes
Employees Worked With
Mark
October 14, 2013

"Middletown sold us a used Rav4 with 17,000 mile that had..."

- Rosaholava47

Middletown sold us a used Rav4 with 17,000 mile that had a transmission issue based on a TSB hard shift bulletin date March 15, 2005. After only 75,00 the transmission needs to be repaired. They refused to work out any compromise to repair the transmission after they told us if we replace the a ECM devise for $1,100 that would take care of the problem and then told us it will cost another $4,500 to replace the transmission Middletown Toyota does not stand up for it's good customers. Beware purchasing a car from them.

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Recommend Dealer
No
Employees Worked With
Roger wolf
February 11, 2013

"I never write reviews. However,after the experience I had..."

- AmyT

I never write reviews. However,after the experience I had at Middletown Toyota the other day, I feel like I have to. I bought a Toyota Sequoia there two years ago and have been using their service department ever since. It's not the closest dealership to my home, but they had been wonderful so I continued using them. Deb and Vern in Service are exceptionally good. I brought my car to be serviced last week, and I needed to get a rental as my husband was going to be out of town. Middletown Toyota does not offer loaners, and I have three children I need to drive around. I Reserved my rental two days before my service appointment. After dropping my car off at the service department, I went to the rental office. After a long period of time ( and now I was late for another appointment)I was given a Prius. Jay, the rental employee, got out of the car and asked if I knew how to drive a Prius . I said no, and he told me to get into the driver side. He got into the passenger seat. He explained to me how to drive the car, had me sign a paper and he got out. I went off. I had the car for less than 24 hours. The following morning my husband brought the car back to the rental department. My husband told them where the car was parked, and after a few moments the woman working in the rental department came back and told my husband that he had damaged the bumper of the car. She then proceeded to call the manager, who was actually Joe Klimas, the general manager. He said nothing to my husband as he started huffing and puffing walking to the car saying- I can't believe this, all this damage. My husband had no clue about any damage, and now the car was parked in a different spot than where my husband had dropped it off. My husband called me to see if I knew anything about any damage and I stated no- What in the world are they talking about? I asked to speak to the manager and Joe got on the phone. I asked how he was doing and he replied-I don't know, I am looking at $1000 worth of damage. I asked him not to accuse me of anything and told him that I never had an inspection of the car and wanted to tell him my story of how I got the car. He did not want to hear my story, put the phone down and claimed he could not hear me because of bad reception. I then asked to speak to Vern, the service manager, who was with me the day before when I was getting the car. I explained the story to Vern, and he said he remembered exactly what happened- How I stood waiting for the car for a long time, it had snow all over, that Jay drove the car through the car wash before bringing the car to me. I told Vern that I was a very honest person and I swore on my children's lives that I Was not aware of any damage that was done to the car. I also told him that the manager I had just spoken to was so rude. Vern apologized to me and then told me that he was actually the owner of the dealership. I was floored! After my husband waited around some more, they told him they would not make a decision as to whether or not the damage would be our fault until the man who helped me the day before came into work around noon. My husband, too angry, left as he had his own job to do. I decided to drive there because I wanted to make sure that when Jay returned, he was telling an accurate story. When I showed up at the rental department, and I was the only customer there. The rental employee was on a personal phone call and wouldn't even look up at me. I stood there for about three minutes until I went into the Administrative office next door to ask if she could help me get this woman off the phone. When the employee finally got off the phone, I explained to her who I was, and I also explained to her my story. She told that she was sorry but she was not able to make any decisions, only the general manager(owner) could. I said I wanted to see the owner. She called the owner and he said that he was in a meeting and could not see me. She told me that Jay, who took care of me the day before, would be back in about 15 minutes. I said I would go do an errand and come back. When I returned, Jay was in the rental department. I looked at him and asked him if we had done an inspection of the car. He told me no that we had not done an inspection. He explained that he had already gone up to tell the owner (Joe Klimas) that none of this was my fault, and I should not be responsible for anything. I thanked him for being so honest, and I Told him that I hoped he would not get into trouble over this. He stated that this was not the first time this happened and that it would not be the last. He told me not worry about it. I told the other woman that I still wanted to speak to Joe, the owner. Joe said that he would meet with me,but of course he made me wait some time. When he came, he brought me and Vern,the sales manager, into a room. He leaned back on a desk and asked what he could for me. I told him that I wanted to know what decision had been made regarding the rental car. He looked at me and told me that Jay, the man who helped me the day before was going to take care of it. I said really? Joe made no apology- Sorry that he accused us of anything, sorry that he took up our time, nothing. I looked at him and told him that the way he handled the situation was absolutely atrocious, and that I would not step foot back in this dealership. He looked at me, and as I was talking, he walked out of the room. Never a word from him. I told him to have a great day. Not a real good way to run a business!

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Recommend Dealer
No
Employees Worked With
Joe Klimas (GM), rental dept
October 04, 2012

"I want you to know that I am very pleased with the..."

- Harry Hernandez

I want you to know that I am very pleased with the quality of service received at Middletown Toyota. I sincerely appreciate Mr. Chuck Hills responsiveness and the way he conduct business. Mr. Hills was a gentleman and went out of his way to help me. I will recommended Middletown Toyota to others because of the treatment I received there. I look forward to doing business with you. Sincerely, Harry Hernandez (860) 262-5449

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Recommend Dealer
Yes
Employees Worked With
Chuck Hills
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