About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Middletown Toyota - Service Center

4.6

211 Lifetime Service Reviews

634 Newfield St, Middletown, Connecticut 06457

211 Reviews of Middletown Toyota - Service Center

Sort by Write a review
June 16, 2018

"Quality service"

- THEFAN1986

Middletown Toyota offers quality service at a fair price. This is the only place I'll take my 2007 Toyota Sienna to get service done. Frank is honest and personable and will advise when something is important to get done right away and when something can wait.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank
June 16, 2018

"Middletown Toyota "

- Tim Q

The owners are thoughtful and customer oriented and this is reflected throughout their organization. For example everyone from morning check in, sales, electronic help, even the shuttle service guys are friendly courteous and helpful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Can’t remember...
June 15, 2018

"Water pump replacement"

- COSHEIMANN

I was hearing different engines noise and I called and asked Chuck Hill about what he thought what was the cause of the noise. We both thought it might be the water pump. He recommended that I bring in my car the next morning. First thing in the morning, the problem was determined as a bad water pump. Chuck researched the warranty on the car but the 5 years passed this past January and the miles just went over the 100k limit. I was thankful that Chuck. The real shock came when Chuck told me they would have to take out the engine to replace the pump. I said, "No, what the heck were the Toyota engineers thinking when they designed the car? Don't they ever talk to the technicians? It was bad enough in the years past that when you changed the water pump, you had to change the timing belt/chain." Chuck then came back with a better solution then taking out the engine. To the best of my ability, the technician did a great job in the replacing of the water pump whose bearings were not functioning properly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hill, Bruce in service as well as his technician
June 15, 2018

"Recent RAV4 maintenance service"

- DM

Great, fast service. I was taken in right at my appointment time with no delay. Work was done in 1 hour- this usually takes 2 hours st other dealers. I will come back!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Dwyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Great and honest"

- ATLANTICZAP360

I have been bringing my car to Middletown Toyota since the day I bought the vehicle in 2009. So you can say I’m a loyal customer. Pricing was off a little And here is why. I had major work done (radiator, water pump, alternator and belt) they charge labor for both radiator/pump and alternator. I know labor must be charge but the front end of the motor was taken apart already for the radiator and water pump then what charge $300 in labor for alternator. It is 2 bolts and a plug? Yes I know is a big job but hard to justify 3 hours to install an alternator when labor on the radiator/pump was already done. I know the dealer has to make money and over head and such but hard to justify it :-( It was because of Evan (service guy) on why I chose to have the work done. He was honest, friendly, didnt treat me as I was mechanically ignorant and gave me the options because it was a big bill. I know Evan doesn’t set the pricing but be glad he was there or I would have went somewhere else. Thank you Evan. Also you should post the names of the service guys down below.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Evan who worked in sales
June 14, 2018

"Maintenance "

- OLDLYMEJANET

I arrived about 20 minutes early and they took the car right in . I brought my iPad to read a book online and within an hour the car was all checked out and given a car wash..I’m very satisfied with Middletown Toyota!k

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jill Bruno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : FrankMancini,
June 13, 2018

"Honesty and quality "

- NOEMAIL3

I took my new vehicle there for oil change. On Monday. They checked and inspected everything but not oil change. The next morning I looked the receipt and found out oil change wasn’t done and planned to call in the afternoon. Before noon time the service man called me to take the car back any time for the oil change. I took my vehicle back on Tuesday morning. At least they are honest that they missed the oil change.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Even Boyce
June 12, 2018

"Fine but a. long wait "

- scionowner

The only thing I have had done are oil changes, so my experience is a bit limited. I usually have to wait an hour or more (last time quite a bit more!) but I continue to go here because I was offered free oil changes for the life of my car back when I bought it in 2006, so it’s worth it. I appreciate that they don't insist when I turn down offers for other services.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
not sure
June 12, 2018

"Great Service "

- PDIMAURO1950

The service is good and the staff is very friendly. Would recommend this dealership to other people. And they use Toyota parts. Great service by far

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Evan Boyce
June 12, 2018

"Very efficient "

- BOBMTMT

Two vehicles one used one new been going there having my vehicle service for almost 20 years and never a problem Will probably purchase my next vehicle there also.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Blakeslee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 211 results