Middletown Volkswagen

Poor customer service Terrible service!!! Service department needs an overhaul. Brought in the car for light bulb replacement since it was defective from factory 3 times an Terrible service!!! Service department needs an overhaul. Brought in the car for light bulb replacement since it was defective from factory 3 times and still didn't fix the problem. On top of this, they leave their dirty shop gloves in the car, and the headliner is dirty of grease. Did nothing but stare at me, when I showed them that they made it dirty. Complained to manager Jeff Neckers and he asked as to why do we come to the dealership if I am not satisfied. Simply told us to go somewhere else. Has very poor customer service skills, does not care about the customer and on top of that they also mock their customers. VW of America take notice of this. Don't be fooled by the high star rating. Most are simply friends and family. More

time to find a better service department I've only had my Passat in for a couple of warranty items/recalls and each time something gets broken on my car that they try to claim was already lik I've only had my Passat in for a couple of warranty items/recalls and each time something gets broken on my car that they try to claim was already like that. FIrst was gouging my wheel (19" audi) on the side of their building and next was ripping one of my foglights out of it's mount (tech glued the broken bulb back in place). The one other big item... they billed VW for a service that wasn't done on my car. I did the 10k service myself and they billed VW for it - and admitted it. Pretty much blew me off when I questioned them on it. Think I'll try Newton VW instead. *** 8/2016 UPDATE*** I've used Hudson Valley VW for some work since this review. I saw bad reviews for Newton NJ and Hudson Valley VW is closer. So far so good... Normal routine of bring it in to confirm a part is bad, then order and come in a second time for the install. But - fixed right the first time and nothing broken on the car!!! Since it was cold out at the time, they gave me a coupon to use down the road at an actual car wash (unlike Compass that washes about 70% of the car). I've also now seen one of the Compass Service advisors over at Middletown Nissan so keep that in mind! More

Routine checkup All went well with my check up on my 2012 Hyundai Accent. Thanks so much for the great work. I've recommended Compass to friends. Thanks again. All went well with my check up on my 2012 Hyundai Accent. Thanks so much for the great work. I've recommended Compass to friends. Thanks again. More

Service with a smile! Always a pleasurable experience at Compass Motors. All the work is done efficiently and effectively. I wouldn't think of going anywhere else for my ca Always a pleasurable experience at Compass Motors. All the work is done efficiently and effectively. I wouldn't think of going anywhere else for my car's service needs. Thank you! More

Best car experience I have had very pleased with my experience. Everyone was very pleasant and helpful from the person who welcomed us to finance to my sales person. I would def r very pleased with my experience. Everyone was very pleasant and helpful from the person who welcomed us to finance to my sales person. I would def recommend this dealership to others More

Amy VanNieuwland I love this dealership. I purchased my last VW from another dealership, they lacked in their customer service & lost me as a customer. The VW Compass I love this dealership. I purchased my last VW from another dealership, they lacked in their customer service & lost me as a customer. The VW Compass dealership is top notch. I love my Passat & will be a VW owner for life & will only go to Compass motors. More

Customer Service The sales and service team at Compass are incredible. I bought my Volkswagen there and service it there. Their customer service is impeccable. I can't The sales and service team at Compass are incredible. I bought my Volkswagen there and service it there. Their customer service is impeccable. I can't see myself ever using another dealership. They truly understand the meaning of customer service and satisfaction. More

Owner It was easy to make an appointment. The service was relatively fast and the employee was friendly and explained what was wrong with my car. It was easy to make an appointment. The service was relatively fast and the employee was friendly and explained what was wrong with my car. More

Great service experience No problems with getting the time and date of service. Got a ride where I wanted to go. The estimate was right on target and I know that my brakes w No problems with getting the time and date of service. Got a ride where I wanted to go. The estimate was right on target and I know that my brakes were done right and when it comes time to sell my car I can say "it was always dealer serviced"! More

Oil change I came in for oil change,Auston notice my inspection was pass due. Fix all the little problems. They notice r/f boot was missing the clamp.they wash I came in for oil change,Auston notice my inspection was pass due. Fix all the little problems. They notice r/f boot was missing the clamp.they wash the car,that's great. Good work More