Middletown Volkswagen

Excellent Customer Service Austin was great! I waited at the service place for my vehicle. I appreciated the frequent service status updates from Austin. The updates made the wa Austin was great! I waited at the service place for my vehicle. I appreciated the frequent service status updates from Austin. The updates made the wait seem less and that I was NOT forgotten. The waiting area was clean and aesthetically pleasing. I like that there are two waiting areas where you can read quietly (which I prefer) or watch television in the other area. One recommendation is while I appreciated the car wash it would be good if car was towel dried. Overall it was a good visit. More

Service All employees treated me with respect and always do ;-) Gordy always goes above and beyond to satisfy my cars service. They are all very pleasant on t All employees treated me with respect and always do ;-) Gordy always goes above and beyond to satisfy my cars service. They are all very pleasant on the phone. More

Nurse Brucie's Review I had an oil and filter change, and they also rotated my tires. I had several coupons which they honored without problems. While I was waiting, they I had an oil and filter change, and they also rotated my tires. I had several coupons which they honored without problems. While I was waiting, they offered me a 20% off coupon at IHOP, which I used for delicious breakfast. COMPASS Motors offers the coupons for their customers while they wait for their car to be serviced. When my car was ready, I saw that it was cleaned and vaccumed inside. Very nice! It runs great. I'll be back! More

Exellent Customer Service! Jeff & Rich were great! Explained everything, answered all my questions, very professional! Really took the time to find exactly what I was looking Jeff & Rich were great! Explained everything, answered all my questions, very professional! Really took the time to find exactly what I was looking for! Me & my family will definately be back for future purchases in the future & will highly recommend! More

Excellent Service I am a huge fan of this dealer. Always treated great and I go out of my way to get my service done here. Will be back again for another service and pa I am a huge fan of this dealer. Always treated great and I go out of my way to get my service done here. Will be back again for another service and parts installation very soon. These guys love cars as much as I do. More

Compass Motors VWService Center in Middletown, NY I was scheduled for my 10,000-mile service check and it was a very pleasant experience. Dan, the rep. who checked me in, offered to shuttle me anywher I was scheduled for my 10,000-mile service check and it was a very pleasant experience. Dan, the rep. who checked me in, offered to shuttle me anywhere in the area since the check would take about 2 hours. The driver, Anthony, was also a very nice and accommodating fellow. I was impressed with how friendly and relaxed the whole experience was and would recommend this service station to anyone. Thanks! More

I came in for my routine service and as usual the experience was perfect. I couldn't ask for more in a dealership. Will continue to drive from NJ to have my vehicle serviced there. experience was perfect. I couldn't ask for more in a dealership. Will continue to drive from NJ to have my vehicle serviced there. More

Too make a long story short, I had my Jetta tdi serviced at Compass Motors. which I had purchased from another vw dealer which was too far away to get the car back there without towing it. I wanted the car at Compass Motors. which I had purchased from another vw dealer which was too far away to get the car back there without towing it. I wanted the car to be close to home so I called your service dept. Austin got the car right in for service to figure out all the problems I was having. I want to let you know I drove the car only 200 miles home and started having problems with it. I figured this car was possessed, and my night mare was going to begin. but then Austin came to my rescue. He had the car checked out, dealt with the warranty company, and then order the parts .Ausin also set up a rental car for me through the warranty company. He made my experience stress free.. It was great. He was extremely professional, courteous,and friendly kept his word to me when he said he would give me a call to let me know what was goin on , he absoluely did...I have been to a few service dept at other dealers in my life but yours rate #1. TheJetta is now fixed and all the problems are solved. Im not even worried if I should ever need service again.. I know Austin and his team of workers will be there for me...Oh by the way Im loving my JETTA TDI, and the fuel mileage but not the speeding ticket LOL....Thanks again Austin and all the mechanic at Compass....Fran More

Service was great! We were very surprised that after the service, they washed the car and vacuumed the front floor mats. Thank you to all the staff that made our service visit exceptional. service, they washed the car and vacuumed the front floor mats. Thank you to all the staff that made our service visit exceptional. More

Car sat in parking lot and I did not know it was finished. Austin went to lunch. Except for the added wait time, it was a good service. finished. Austin went to lunch. Except for the added wait time, it was a good service. More