Compass Volkswagen - Service Center

I came in for my routine service and as usual the experience was perfect. I couldn't ask for more in a dealership. Will continue to drive from NJ to have my vehicle serviced there. experience was perfect. I couldn't ask for more in a dealership. Will continue to drive from NJ to have my vehicle serviced there. More

Too make a long story short, I had my Jetta tdi serviced at Compass Motors. which I had purchased from another vw dealer which was too far away to get the car back there without towing it. I wanted the car at Compass Motors. which I had purchased from another vw dealer which was too far away to get the car back there without towing it. I wanted the car to be close to home so I called your service dept. Austin got the car right in for service to figure out all the problems I was having. I want to let you know I drove the car only 200 miles home and started having problems with it. I figured this car was possessed, and my night mare was going to begin. but then Austin came to my rescue. He had the car checked out, dealt with the warranty company, and then order the parts .Ausin also set up a rental car for me through the warranty company. He made my experience stress free.. It was great. He was extremely professional, courteous,and friendly kept his word to me when he said he would give me a call to let me know what was goin on , he absoluely did...I have been to a few service dept at other dealers in my life but yours rate #1. TheJetta is now fixed and all the problems are solved. Im not even worried if I should ever need service again.. I know Austin and his team of workers will be there for me...Oh by the way Im loving my JETTA TDI, and the fuel mileage but not the speeding ticket LOL....Thanks again Austin and all the mechanic at Compass....Fran More

Service was great! We were very surprised that after the service, they washed the car and vacuumed the front floor mats. Thank you to all the staff that made our service visit exceptional. service, they washed the car and vacuumed the front floor mats. Thank you to all the staff that made our service visit exceptional. More

Car sat in parking lot and I did not know it was finished. Austin went to lunch. Except for the added wait time, it was a good service. finished. Austin went to lunch. Except for the added wait time, it was a good service. More

overall great service Austin (service consultant) was the best, helped me figure out the issue with my car. Friendly and caring to my needs, and told me pricing and details of my VW. I will be going back to best, helped me figure out the issue with my car. Friendly and caring to my needs, and told me pricing and details of my VW. I will be going back to them for my check ups after finding out that my old mechanic over priced me for an oil change and 20,000 mi service and put my parts back the wrong way. More

I absolutely love getting my car serviced at Compass Motors. The staff is always beyond friendly and make me feel like a valued customer. My car was completed before the time promised, and the price w Motors. The staff is always beyond friendly and make me feel like a valued customer. My car was completed before the time promised, and the price was more than fair for the work I needed done. I highly recommend them to anyone who needs to have their Volkswagen serviced. More

Love the renovations , everyone is kind and professional. the owner remembered me and greeted me. They seem to care and express great customer service. They needed to order a part and kept me updated and was the owner remembered me and greeted me. They seem to care and express great customer service. They needed to order a part and kept me updated and washed my car . More

Brian was everything a customer service rep should be, polite, quick, and thorough! He also provided information on what should be done, not just what I asked him to check. Highly satisfied. polite, quick, and thorough! He also provided information on what should be done, not just what I asked him to check. Highly satisfied. More

I'm new to using Compass Motors as of the end of Sept. 2013, and I have been very satisfied with the friendliness of the staff and the quality of the service. I will continue to service my car with Sept. 2013, and I have been very satisfied with the friendliness of the staff and the quality of the service. I will continue to service my car with Compass as long as I own a VW. More

Your service department is always amazing! I only trust them with my car and won't take it to anyone else. The guys there are great especially Austin. He always remembers who I am when I come in and what them with my car and won't take it to anyone else. The guys there are great especially Austin. He always remembers who I am when I come in and what we had previously discussed about the service to my car. I honestly don't know how he does it. lol Thank you so much for inquiring the feedback because those guys are great and deserve the recognition! More