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Midgette Auto SuperCenter

4.4

240 Lifetime Reviews

9022 Caratoke Hwy, Harbinger, North Carolina 27941 Directions
Sales: (252) 491-8500

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240 Reviews of Midgette Auto SuperCenter

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February 23, 2019

"First time buying "

- Jeanean419

This was the first time I purchased a car on my own and I like the no pressure to purchase and everyone is so welcoming. I definitely recommend them.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Britney Hansen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 06, 2019

"Lack of Communication and was given the run around."

- djs9nomad

I came across this dealership via a vehicle search on Carfax. I found a really nice 2012 Orange Jeep Wrangler. I reached out to inquire about the Jeep and Mike responded back. He was able to answer all my question and we even worked out a price for my trade in (despite there being two different numbers from the dealer). The first quote came from Mike via his internal appraiser and the second quote came from their website via a "value your trade-in" link powered by Edmunds. The difference in price was about $300). When I asked why the difference Mike said "that's a service through Edmonds.com....and the figures are basically the same...300 dollars difference... it says " This is what Edmunds estimates the value of your car to be" ..key words there are "Edmunds estimates" but both figures are basically the same...it may be worth a couple hundred more once we actually see it and drive it." I moved on from this and I wanted a video of the Jeep but since the vehicle was at their other store, Mike transferred the account over to Britney. Britney continued to work with me, answering my additional questions and the transaction then shifted over to Nick the finance person. This is where it all went downhill. On January 17 I was told I would have a video by the end of the day, but nothing showed up. On January 18th, Nick reached out to me and we talked about the Jeep as well as finances and the trade in. Nick said they were putting a new cover on the Jeep since an issue was identified. Nick and I ended the conversation with him transferring me to their credit department so I could apply for a loan. Later that day, I reached out to Nick and asked for an update about the video as well as the loan application. Nick did not respond. On January 22, Britney emailed me to say the Jeep was being detailed and the video should be available by the end of the day or tomorrow as some point. I received no video. On January 24, I noticed that the Jeep was removed from their website and Carfax's website. I emailed Britney to ask for an update. Nick called me but I wasn't able to answer, and he did not leave a voicemail. Nick texted me stating that the new cover is on, but the Jeep was having mechanical issues, which is why it was taken off their website, and wanted to know if there was any other Jeeps on his website that I would be interested in. I called him back and left him a voicemail. I also texted him asking for a call back. On January 28, I texted Nick for an update. Nick responded stating he's been out of the office due to medical reasons and he would get back to me the next day with an update. No update was ever given. On January 30, I texted Nick asking for an update. On January 31, I emailed Britney stating that I have not heard back from Nick and that I still have yet to receive a video of the Jeep. On February 4, Britney emailed me back (she was on vacation) stating she would get with Nick asap. On February 6, Nick called but I wasn't available to answer. Nick then texted me the following - "Yes I do have an update that jeep will not be available for sale. I do have a few more on my website. Please let me know if any of them interest you". My response back - "Nick, please give me a better update than it's not for sale. I spent weeks working with you on a deal that involved a trade in and I was ready to make the drive, but then mysteriously the car isn't available due to first a cover issue, then a mechanical issue. Something feels very fishy and sleazy about this whole thing". Nick then responded telling me that he had issue calling me because it goes straight to voicemail and doesn't ring every time, and the Jeep had a thermostat issue and as they kept diving into it, they found more and more issues. The kicker is this. Nick also states that they found a buyer who would take the Jeep as it, with all the issues. I can't say what the issue is with Nick's phone calls to me, but he never left me a voicemail. Text was working just fine, and he had my email address. Point is there was multiple ways to get a hold of me so this shouldn't be an excuse. At no point in time did Nick ever tell me there was another buyer, nor was any details of the mechanical issue(s) ever communicated to me. The buyer was willing to accept all the issue and the Jeep was sold as is to them. Why was I never given that same opportunity? Why was none of this ever communicated back to me? I took a hit on my credit by using their credit department and now there is nothing to show for it. My frustration stems from that fact that I have asked for updates and never received them. Now the car is sold and I was never given an opportunity to close the deal.

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Recommend Dealer
No
Employees Worked With
Nick Rose
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Britney Hansen
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Carter
November 24, 2018

"ALAYS GREAT"

- obxrock

5TH CAR PURCHASE FROM MIDGETTE IN HARBINGER THEY HAVE ALWAYS TAKEN CARE OF ME BOTH MY WIFES AND MY VEHICLES CAME FROM THEM AND NOW SOMEDAY MY SON. STAFF IS FRIENDLY AND ATTENTIVE AND DEFINITELY CARE ABOUT THERE CUSTOMERS HAPPINESS AND WILL ALWAYS GO THE EXTRA MILE FOR YOU, THANKS MIDGETTE AUTO SALES SCOTT ROCK

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 06, 2018

"Not satisfied whatsoever "

- Saylo111

I bought a car with body damage and other issues I’m not happy about, but I was blaming myself for a bad purchase. I got really upset when I got the run around and avoided by the sales person. I tried to talk with him about only getting one FOB key. I was expecting 2 keys considering it’s $400 at the dealer. They claim full transparency and to me a $400 surprise right after I took on a car payment and an increased insurance rate was not filling me in. I would not have bought the car aware of that left out bit of info. I was already $2000 over what I wanted to commit to begin with. If I were to sell the car privately I would most definitely let the buyer know they are only getting one key. I tried to call and he dodged me. What made me even more upset was I had to leave a bad google review to make any progress with the issue. He then texted me and told me I did him wrong and he lost his bonus because of my truthful comment. For real?? What kind of customer service is that?? I was appalled to say the least. How about not dodging me in the first place. He claims he said he was calling or had called the previous owner. That was news to me! I was never told anything. To me full transparency means full transparency

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Recommend Dealer
No
Employees Worked With
Nick Rose
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 10, 2018

"A great place to buy a car"

- Computer_Guy

Nick Rose was our Salesman, couldn't ask for a more pleasant guy to deal with. Made us feel right at home and he's got a good sense of humor and best of all, he knows his business. He doesn't fit the stereotype Used Car Salesman that we hear about so often. :)

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Craig Hjalmarson
February 03, 2018

"informative, polite, knowledgeable, good to deal with."

- m_andrews

TJ was incredibly informative and had every detail covered and answered all my questions. He was a pleasure to work with. I've already told him that I will seek him out when I'm ready to buy again.

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Recommend Dealer
Yes
Employees Worked With
T.J. Long Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marc Toler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 31, 2018

"Informed, relaxed, and honest"

- BrianP

Didn't end up buying the vehicle, but had a great, low pressure experience when I was looking. Dealers are informed and relaxed. Certainly worth a visit.

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Recommend Dealer
Yes
Employees Worked With
T.J. Long Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 30, 2018

"Understanding and hassle free"

- Andle123

I was very nervous about buying my forever car. T.J was very accommodating with my car buying experience. He went out of his way to ensure I was happy with the choice I was making and the price of the car. After the purchase of my car he even ordered and replaced my radio knob. Thanks again for an amazing car buying experience and air freshener.

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Recommend Dealer
Yes
Employees Worked With
T.J. Long Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 30, 2018

"TJ is a great no pressure salesperson"

- Ricks used car hunt

Met TJ while looking for a used car in the OBX. He was great at responding to text and emails and really worked hard to get the sale. Several other dealers did not return calls emails and text. When the first car we drove was not quite right TJ worked very hard to send us other options! He does his job well!

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Recommend Dealer
Yes
Employees Worked With
T.J. Long Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Britney Hansen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 29, 2018

"Comfortable experience "

- Obx dokebee

Just bought a truck here at midget auto super center, TJ was my salesman and he did more than what he had to do to make me feel comfortable, very easy and pleasant experience, highly recommend.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
T.J. Long Jr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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