I came across this dealership via a vehicle search on Carfax. I found a really nice 2012 Orange Jeep Wrangler. I reached out to inquire about the Jeep and Mike responded back. He was able to answer all my question and we even worked out a price for my trade in (despite there being two different numbers from the dealer). The first quote came from Mike via his internal appraiser and the second quote came from their website via a "value your trade-in" link powered by Edmunds. The difference in price was about $300). When I asked why the difference Mike said "that's a service through Edmonds.com....and the figures are basically the same...300 dollars difference... it says " This is what Edmunds estimates the value of your car to be" ..key words there are "Edmunds estimates" but both figures are basically the same...it may be worth a couple hundred more once we actually see it and drive it." I moved on from this and I wanted a video of the Jeep but since the vehicle was at their other store, Mike transferred the account over to Britney. Britney continued to work with me, answering my additional questions and the transaction then shifted over to Nick the finance person. This is where it all went downhill.
On January 17 I was told I would have a video by the end of the day, but nothing showed up.
On January 18th, Nick reached out to me and we talked about the Jeep as well as finances and the trade in. Nick said they were putting a new cover on the Jeep since an issue was identified. Nick and I ended the conversation with him transferring me to their credit department so I could apply for a loan. Later that day, I reached out to Nick and asked for an update about the video as well as the loan application. Nick did not respond.
On January 22, Britney emailed me to say the Jeep was being detailed and the video should be available by the end of the day or tomorrow as some point. I received no video.
On January 24, I noticed that the Jeep was removed from their website and Carfax's website. I emailed Britney to ask for an update. Nick called me but I wasn't able to answer, and he did not leave a voicemail. Nick texted me stating that the new cover is on, but the Jeep was having mechanical issues, which is why it was taken off their website, and wanted to know if there was any other Jeeps on his website that I would be interested in. I called him back and left him a voicemail. I also texted him asking for a call back.
On January 28, I texted Nick for an update. Nick responded stating he's been out of the office due to medical reasons and he would get back to me the next day with an update. No update was ever given.
On January 30, I texted Nick asking for an update.
On January 31, I emailed Britney stating that I have not heard back from Nick and that I still have yet to receive a video of the Jeep.
On February 4, Britney emailed me back (she was on vacation) stating she would get with Nick asap.
On February 6, Nick called but I wasn't available to answer. Nick then texted me the following - "Yes I do have an update that jeep will not be available for sale. I do have a few more on my website. Please let me know if any of them interest you". My response back - "Nick, please give me a better update than it's not for sale. I spent weeks working with you on a deal that involved a trade in and I was ready to make the drive, but then mysteriously the car isn't available due to first a cover issue, then a mechanical issue. Something feels very fishy and sleazy about this whole thing". Nick then responded telling me that he had issue calling me because it goes straight to voicemail and doesn't ring every time, and the Jeep had a thermostat issue and as they kept diving into it, they found more and more issues.
The kicker is this. Nick also states that they found a buyer who would take the Jeep as it, with all the issues.
I can't say what the issue is with Nick's phone calls to me, but he never left me a voicemail. Text was working just fine, and he had my email address. Point is there was multiple ways to get a hold of me so this shouldn't be an excuse.
At no point in time did Nick ever tell me there was another buyer, nor was any details of the mechanical issue(s) ever communicated to me. The buyer was willing to accept all the issue and the Jeep was sold as is to them. Why was I never given that same opportunity? Why was none of this ever communicated back to me? I took a hit on my credit by using their credit department and now there is nothing to show for it.
My frustration stems from that fact that I have asked for updates and never received them. Now the car is sold and I was never given an opportunity to close the deal.