Midlands Toyota

My sales rep was great. He was personable and helpful. The dealership was very professional - almost too much so. It felt like a very high volume machine as much as a car dealership. That isn't necessa The dealership was very professional - almost too much so. It felt like a very high volume machine as much as a car dealership. That isn't necessarily bad - but it could be off-putting to some people. The finance people were not my favorites - they guy who wrote up our financing was obviously tired (end of a long Saturday). He was humorous and bland, but he did his job well enough. Still, he could have at least tried to be as pleasant as my wife and I were. The biggest complaint we have it that they add a mystery $488 "dock fee" to every purchase. No idea how that is considered fair. They waived it when we asked, but my wife and I agreed that it was added just for that reason - so they could waive it and look like they were making a pricing concession. Not cool. Of course, some people probably pay the fee without question, so it's easy money. I don't know if this mystery fee is standard among car dealers these days, but it seemed disingenuous. More

Great exp. Ed was seemed honest and fairly knowledgeable. Bob explained it all well. What more can I say. Dick Dyer Toyota was a very good experience. Bob explained it all well. What more can I say. Dick Dyer Toyota was a very good experience. More

Keyanne was very patient, very helpful and forward about Keyanne was very patient, very helpful and forward about everything. Thanks for helping me in a time of need. Overall the service was great, thanks! Keyanne was very patient, very helpful and forward about everything. Thanks for helping me in a time of need. Overall the service was great, thanks! More

Price and needs for the 35000 mile check up with my 2017 Camry was different than what was quoted via email when I set up the appointment. I’m not saying that the rep was wrong, I just feel like it’s needs Camry was different than what was quoted via email when I set up the appointment. I’m not saying that the rep was wrong, I just feel like it’s needs to be the same response. Times are a little difficult at the moment, so you come prepared to pay in the neighborhood what was quoted. When The rep quoted me $159 for the top engine clean, that was truly unexpected. I had to decline. After my car was finished I had to wait about 15 minutes for the representative just to bring my invoice wherein I could pay and get my keys. If it’s going to be that long it seems as if we should be able to go to the cashier, but the cashier said I had to wait for the rep to prepare the invoice. Normally I have a pretty good experience with my service appointments. The customer rep was pleasant. More

I greatly appreciated Dick Dyer's professional and knowledgeable employees assistance in buying a 2021 Toyota Corolla. Daniel (Sales Rep) provided excellent hands-on training in all of the Corolla's knowledgeable employees assistance in buying a 2021 Toyota Corolla. Daniel (Sales Rep) provided excellent hands-on training in all of the Corolla's new and exciting features. In addition, Daniel went above and beyond and located my garage remote and parking permit then returned these items to me Saturday evening. Again, I thank all of you for your assistance. Very respectfully, Larry More

The customer service was great. They were very informative, understanding and very straightforward with me. The wait for my car was surprisingly very short also. informative, understanding and very straightforward with me. The wait for my car was surprisingly very short also. More

My experience was as good as a car dealership can deliver. No up-selling. It was an afternoon appointment that I did not have to pick up the next day! deliver. No up-selling. It was an afternoon appointment that I did not have to pick up the next day! More

AS usual the service provided was excellent. I was glad to see that mask wearing was being encouraged in the waiting area. Cody did a great job keeping me informed of progress on my car’s maintenance. to see that mask wearing was being encouraged in the waiting area. Cody did a great job keeping me informed of progress on my car’s maintenance. More

Arrived and was greeted before I got out of the car. Very courteous and professional. I Was out of there in less than one hour. courteous and professional. I Was out of there in less than one hour. More

Our Salesman John Washington was fabulous. Awesome customer service and very knowledgeable about the car we were looking to buy. They made the process a fun experience. customer service and very knowledgeable about the car we were looking to buy. They made the process a fun experience. More