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Midlands Toyota

Columbia, SC

4.2
4,047 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,047 Reviews of Midlands Toyota

November 04, 2020

From the moment when you arrive and the service care person comes to your vehicle, you are made to feel your car is their only concern. Their professionalism is top-notch. I always take my car to Dick D More

by fdavis950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Trammell
Nov 05, 2020 -

Midlands Toyota responded

Excellent to hear! We are thrilled we could provide top tier service and we look forward to having you back!

November 03, 2020

Enjoyed working with the sales staff and the internet sales manager. We got an acceptable price and the vehicle with all of the options that we wanted. Highly recommend Dick Dyer Toyota. More

by drzaumseil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Hanby, Dwight Hylton, KRISTEN TUCKER
Nov 04, 2020 -

Midlands Toyota responded

This is so great to hear! Thank you for the excellent rating and feedback on your experience. Please let us know if there is anything else we can help with in the future. We hope to see you again soon!

November 03, 2020

The reason I gave the score is because I got a call at 10 o’clock that my car was ready and when I got there at lunch to pick it up they still have not taken it through the wash so I had to wait on them and More

by DUSTINNDAVIS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Trammell
Nov 04, 2020 -

Midlands Toyota responded

We appreciate you taking the time to share this feedback with us. We are disappointed to hear that your vehicle was not ready when you arrived to pick it up. We taking your feedback very seriously and will use it to provide better services in the future. Thank you for your business and we hope to see you again soon!

November 03, 2020

My suggestion - make this section optional! I am happy to rate the service person and service, but being forced to compete this section almost made me not submit the review. More

by pmesexton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Senn
Nov 04, 2020 -

Midlands Toyota responded

We are glad to see your experience was worth 5-stars. Unfortunately, this is a requirement through DealerRater, but we do appreciate your feedback on this, as well as your service experience. Thank you for your business and we hope to have the opportunity to work with you again soon!

November 02, 2020

I specifically asked for my vehicle not to be put through and washed in the auto car wash and u fortunately it was. So disappointed. More

by elboricuazo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Nov 04, 2020 -

Midlands Toyota responded

Thank you for sharing your feedback with our team. Please know that we strive to offer the best possible customer service, so we regret hearing you think we may have missed that mark by washing your car. If you’d like to discuss this matter, please feel free to reach out to Daniel Peterson, at (803) 691-5602.

November 02, 2020

The person who help was great. Wish they could have washed the car but due to covid 19 was understandable. Great job to customer service. More

by Danielle.Curtis.dc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Rice
Nov 04, 2020 -

Midlands Toyota responded

Thank you for the 5-star review! We are so glad to hear that you enjoyed working with our service team! If there is anything else we can help with, please don't hesitate to let us know.

November 01, 2020

Appointment was very good!!!!! Service department was sooo nice and they made sure alllll my needs were being met! I cannot wait to go back for services! More

by WDALICIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Rice, Daniel Peterson
Nov 04, 2020 -

Midlands Toyota responded

This is great to hear! Thank you for taking the time to provide us with feedback from your recent service visit. If there is anything else we can help with, please give us a call!

November 01, 2020

They call me to recommend I put on new wiper blades for $50. Literally 8-9 days before I brought my car in, I changed the blades. Just a money grab. Then they left tools and rags in my car. Just crap servi More

by jason.degrasse1026
Recommend Dealer
No
Employees Worked With
I don’t remember anybody’s name. First and last time I ever go there.
Nov 04, 2020 -

Midlands Toyota responded

Thank you for the review, Jason. Please know that our team truly has the best interest of everyone we work with in mind, so it was never our intention to make you feel uncomfortable with our team’s recommendation and overall service. We would like to personally speak with you and talk through any concerns you may have. Please reach out to our Service Manager, Daniel Peterson, at (803) 691-5602.

November 01, 2020

It was a wonderful experience with great customer service and friendly and knowledgeable employees. I will definitely return for any issues, and will refer to family and friends. Thank you! More

by GLENDAGIGGLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel, John Trammell
Nov 04, 2020 -

Midlands Toyota responded

Thanks for the 5-star rating and feedback! We are so glad to hear the you had a wonderful experience and enjoyed working with our team. We value your business and hope to see you again soon!

Nov 04, 2020 -

GLENDAGIGGLES responded

Thank you!

November 01, 2020

Had positive results with everyone Tori assistance was very helpful she answered all my questions and due to that is the reason we bought from you instead of another dealer was worth the 2.5 hour drive. More

by DBBOFC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Carter, Trent McQueen, TORI STOKES
Nov 04, 2020 -

Midlands Toyota responded

We appreciate you taking the time to share this feedback with us! We are thrilled to have you as a customer and look forward to the opportunity to work with you again in the future!

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