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Midlands Toyota

Columbia, SC

4.2
4,047 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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4,047 Reviews of Midlands Toyota

August 18, 2021

Great experience! Dennis was friendly, polite, knowledgeable, and a pleasure to work with. Will definitely recommend to others because of my experience at Dick Dyer Toyota. More

by Ekurtz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Risher
Aug 20, 2021 -

Midlands Toyota responded

We are so happy to hear that Dennis helped in giving you a good experience with us! Thank you for the kind words and please come back and see us for any of your future car needs.

August 17, 2021

Great work... Had problems in the past with the service department but everything was excellent this time around. Carlos did a great job from start to finish. Thank you, sir! More

by pat45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Aug 19, 2021 -

Midlands Toyota responded

Thank you for the excellent review. We are delighted to hear that you had a positive experience this time around. If there is anything else we can help with in the future, please don't hesitate to reach out!

August 17, 2021

I wait over 3 hours for oil change. The rep who process me when I enter was kind and apologetic. But that's wasn't his fault. I understand the were short techs but that's unacceptable. Nevertheless say my More

by akeishaflegler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
D. FITZ
Aug 18, 2021 -

Midlands Toyota responded

It is disappointing to learn that your service visit left you feeling dissatisfied. We understand your time is valuable, and apologize for the inconvenience that you experienced. We would like to personally apologize and attempt to make this right with you, so please contact our Service Manager, Daniel Peterson, at 803-691-5602 at your earliest convenience. We appreciate your bringing this matter to our attention and look forward to speaking with you soon.

August 17, 2021

Carlos and his service team dod a great job! Mr car was in and out and he explained thoroughly all service repairs and future repairs, great job and thanks to Victor for recommending Carlos! More

by CISKARMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos, Victor Torres
Aug 19, 2021 -

Midlands Toyota responded

Thank you for the excellent review and rating. Carlos is a great asset to our team and was more than happy to help! We look forward to working with you again in the future! Come back and see us soon!

August 17, 2021

They are friendly to your face and once you leave the dealership they forget your name and will not return phone calls. Will not be back More

by SUMMERBL04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Medina, D'ANDRE RILEY
Aug 18, 2021 -

Midlands Toyota responded

Thank you for letting us know about your experience. It is unfortunate to hear that the communications with our team were less than satisfactory. Our team takes customer care very seriously, and because of that, we would like to speak with you in greater detail to know more about your visit in order to improve our operations. In addition to this, we would like to personally apologize, so at your earliest convenience, please reach out to our Sales Manager, Matt McIntyre, at 803-240-0000. We look forward to speaking with you soon.

August 17, 2021

Brandon is our service person and he's awesome. He always remembers us when we arrive, he finishes on time and makes us feel confident that we are taken care of which we are super appreciative of. More

by ccplatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Martin
Aug 19, 2021 -

Midlands Toyota responded

Thanks for taking the time to share us this feedback! We are so glad to hear that you enjoyed working with Brandon during your recent visit. Please let us know if there is anything else we can help with in the future! Thanks again!

August 17, 2021

First time getting my car serviced, very impressed. Mr. Mike was very professional, explained everything, and answered all questions. Not a long wait at all. More

by G Dubb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dischinger
Aug 19, 2021 -

Midlands Toyota responded

Thank you for choosing Dick Dyer Toyota for your service needs! We appreciate your business and hope to see you again soon!

August 17, 2021

The service department is fantastic for our business vehicle that is one the road every day. Routine service was scheduled to fit our time restraints and the vehicle was ready BEFORE the time we specif More

by PVPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Martin - Service
Aug 19, 2021 -

Midlands Toyota responded

We appreciate you taking the time to share your experience with us! We are so glad to hear that you had such a great visit in our service department. Feel free to reach out if anything comes up in the future!

August 17, 2021

This dealer was very friendly and helpful to my family while we were searching for a new car. They really made sure to meet our needs as best as they could, overall a great experience! More

by JP6712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Carter, KRISTEN TUCKER, KEYANNE MAXWELL
Aug 19, 2021 -

Midlands Toyota responded

This is great to hear! We're always happy to help. Please reach out to us if anything else comes up in the future! Thanks again!

August 16, 2021

Took my Tacoma in for 35,000 mile maintenance. The service advisor asked if I had fuel injector cleaner done at 30,000. I told him I didn't and that wasn't brought up to me at the time. He told me it More

by Mattdude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos
Aug 17, 2021 -

Midlands Toyota responded

Thank you so much for leaving your feedback of your experience with us in the service department. We understand your concern with our service recommendations, however, our service team’s intention is to make sure our customer’s vehicles are better off after our service drive. We aim to act with integrity at the heart of everything we do here at Dick Dyer Toyota. If you have any further questions about service recommendations, or anything at all, please feel free to reach out to our Service Manager, Daniel Peterson, at 803-691-5602. We appreciate your business with us and wish you a great day.

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