Midlands Toyota

in and out...no issues. informed me of the work that was done. ok I need to add more words to submit this review..done done. ok I need to add more words to submit this review..done More

The sales process was okay. But I noticed a crack in my windshield as I left the dealership. They also didn’t fill my tank all the way to full. They also only gave me one key. I realize they only got one k windshield as I left the dealership. They also didn’t fill my tank all the way to full. They also only gave me one key. I realize they only got one key with the car but cutting and programming a key is very easy for the dealership to do and they didn’t do it. I’ve asked Ms. Blackman several times since purchasing the vehicle if she’d provide me an extra key. I even offered to pay for it and she has failed to respond. Very disappointing customer service and I will not be a follow up customer. More

Friendly and professional service department. Daniel Peterson was outstanding did a fantastic job of keeping me informed on when the service would be completed and the price. Peterson was outstanding did a fantastic job of keeping me informed on when the service would be completed and the price. More

Excellent service.Daniel was extremely helpful and knowledgeable, and provided excellent service. Will definitely continue to use Dick Dyer Toyota for all of my device needs. knowledgeable, and provided excellent service. Will definitely continue to use Dick Dyer Toyota for all of my device needs. More

The dealership never disappoints! Impressed with each purchase and service they have provided over MANY years of Toyota ownership. Everyone is always friendly and professional. purchase and service they have provided over MANY years of Toyota ownership. Everyone is always friendly and professional. More

This experience in the service department was very disappointing compared to the others we have had. I drive 20 plus minutes to visit this location for its service and this day we had a scheduled 3 pm disappointing compared to the others we have had. I drive 20 plus minutes to visit this location for its service and this day we had a scheduled 3 pm appointment for an oil change and tire rotation. Unfortunately, I had to sit in the lounge for almost 2 and a half hours. After some time, our service advisor, Daniel Peterson, informed me we were next only to wait even longer. I decided to go to this desk to ask for an update where he said he only needed to grab the paperwork. I waited another 30 minutes after this. I tried to voice my concern with Daniel prior to leaving where he initially decided to be argumentative rather than apologetic. He told me, "I never said it was ready to you, I said it was about ready." I told him that our previous oil changes were completed in an hour or less, where he stated the reason for this was because this visit was no longer under the free factory maintenance checks. This is concerning to know about your customer service when it comes to those paying and those who are not. In the end, Daniel asked what do you want me to do for you and he decided to provide a $20 off coupon for next time. I understand that it can get busy but please do better to be more polite and keep your customers properly informed. More

Jon was excellent! Kept me informed at every step. Explained the bill fully. Asked me if I had any questions or needed any clarification. Thanks much Explained the bill fully. Asked me if I had any questions or needed any clarification. Thanks much More

The car still has cigarette smoke smell after dealers treatment. It was supposedly treated with something and it didn't work. I asked them to shampoo all fabrics and they said they did but it still smel treatment. It was supposedly treated with something and it didn't work. I asked them to shampoo all fabrics and they said they did but it still smells. More

I was greeted in a respectful and friendly manner. I feel the sales team went the extra mile to find the vehicle of my choice, and to accommodate my budget. the sales team went the extra mile to find the vehicle of my choice, and to accommodate my budget. More

I was very pleased with my experience as a first time buyer from Dick Dyer. The negotiations was a pleasant experience. All staff that I encountered were great buyer from Dick Dyer. The negotiations was a pleasant experience. All staff that I encountered were great More