
Midlands Volkswagen of Columbia
Columbia, SC
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I've been a loyal customer of Midlands VW for over ten years, both purchasing and leasing multiple types of vehicles, and my experience today working with Jim and with Chris was the best one by far. Jim w years, both purchasing and leasing multiple types of vehicles, and my experience today working with Jim and with Chris was the best one by far. Jim went out of his way to make sure I was comfortable from start to finish, found exactly what I was hoping for (a gorgeous 2025 Atlas!), and was an advocate for me and the price range I came in aiming for. Chris made the financial and paperwork pieces of the puzzle so easy and was equally as welcoming and accommodating for anything and everything I needed. They both let me be in control of the process (or at least feel like it!) and made sure I walked out the door with everything I wanted. I genuinely can't thank and recommend Jim, Chris, and Midlands VW! More
The dealership is very clean and spacious. It is in a great location. The test drive route is a perfect combination of neighborhood, business area, and highway. The team members are very helpf It is in a great location. The test drive route is a perfect combination of neighborhood, business area, and highway. The team members are very helpful and kind. More
Seth our advisor was very informative and kept us updated. He also gave useful information to us as well. A children’s play area would be a good addition to the dealership! updated. He also gave useful information to us as well. A children’s play area would be a good addition to the dealership! More
Wow! Words can’t begin to express my appreciation and gratitude for Assistant Service Manager Seth Nortey and the service department. Took my daughter’s c Words can’t begin to express my appreciation and gratitude for Assistant Service Manager Seth Nortey and the service department. Took my daughter’s car into a local national tire and brake chain for a tire rotation and oil change, what a mistake. They completely botched the oil change causing the low oil pressure indicator to illuminate. I explained that my daughter had to travel approximately 400 miles for a 13 week work assignment. Mr. Nortey spang into action and got her vehicle serviced and repaired and she was able to “get on the road” Again thanks Seth for your outstanding professionalism and superb commitment to customer service!!! More
My experience with Midlands Volkswagen of Columbia Service department is unfortunately poor. When I took my daughters car in for "squeaky" brakes and after they did a full inspection of all brake Service department is unfortunately poor. When I took my daughters car in for "squeaky" brakes and after they did a full inspection of all brakes, they determined the brake vacuum pump and the front brakes & rotors need to be replaced. Total cost: $2530.73 (paid on 3/1/24). When my daughter picked up the car after completion of the above, the same squeaky sound from the brakes was still present. When my daughter had to take the car back, the service department said the back brakes need to be done. As you can imagine, I was quite upset by this news. When I called them on this, they said the back brakes actually are in good shape but they have rust on them and that they must have "missed this in their initial evaluation". To make matters worse, when I spoke with the Service Manager about a discount on the $2530.73 bill, he said that we were already getting a discount because the job to replace the vacuum pump takes up to 12 hours but they were doing it for 4 hours. To be clear, before I even called the service dept at Midlands, I had already talked with two other dealerships who confirmed the repair was only 4 hours. Slippery & slick selling when you don't fix the job right the first time is NOT how you build trust with your customers. Columbia VW car owners, beware! More
Leased car review: Thank you Keturah and Joey for your patience, care, and support. This team provided equitable suggestions to my financial budget and credit score. Having just moved to Columbia from NY patience, care, and support. This team provided equitable suggestions to my financial budget and credit score. Having just moved to Columbia from NY with my lease ending in just a few days I didn't have much time. With help from my parents in another state we were able to handle negotiations both in IRL and virtually. It took me three days to make a decision and my day of purchase was on Keturah’s (sales professional ) day off! Her professionalism and strategic engagement only confirmed my decision! Thank you again for a great car and even better service! Can’t wait to see you again on my next service appointment! Thank you VW Columbia! More
The entire group is very professional and friendly. I had a tight budget and a lot of demands, all my demands/wants/needs were all met. Jim and Chris are fantastic at their job and worked several days I had a tight budget and a lot of demands, all my demands/wants/needs were all met. Jim and Chris are fantastic at their job and worked several days to get me where I needed to be. I would recommend this dealership to anyone New or used. More
Everyone was very helpful and pleasant. Went out of their way to assist us. From the service manager to our sales rep and the rest of the team. I would definitely recommend buying a car fro Went out of their way to assist us. From the service manager to our sales rep and the rest of the team. I would definitely recommend buying a car from Midlands VW. More