Midlands Volkswagen of Columbia

This place is horrendous I was speaking to a young man online about a truck arrived at the dealership and found out the young man I was speaking to no longer worked there. They are understaffed, and the w online about a truck arrived at the dealership and found out the young man I was speaking to no longer worked there. They are understaffed, and the way I saw management speaking to an employee was absolutely disgusting. Ended up, leaving and going to Mazda to purchase a vehicle if you treat your employees like that in the open how do you treat your customers behind closed doors?. More

I was scheduled for a diagnostic and a key program by Matthew. Only got the key programmed and was told that they will not do the diagnostic on my car because someone else previously worked on and to tak Matthew. Only got the key programmed and was told that they will not do the diagnostic on my car because someone else previously worked on and to take it back to whoever worked on the car because they’d have to repair the repair before they could properly diagnose the car and they won’t go behind someone to fix a problem that’s possibly causing the problem. Funnier thing is I attempted to have the same car serviced here prior to trying to get it repaired and was still turned away with the excuse that my car had never been seen there and because of its age they won’t service it. Extremely disappointed and wouldn’t recommend More

Very lucky to run into these great business people of Midlands VW, very happy with them, unbelievable personnel, thanks to Google I was able to make the best decision in choosing them! I would definitely Midlands VW, very happy with them, unbelievable personnel, thanks to Google I was able to make the best decision in choosing them! I would definitely refer anyone who would like a professional car buying experience in this area! More

Brandon, the service manager, is rude, disrespectful, and lacks communication with his customers. I took my VW to them after an accident, they had my car for about two weeks or so all they did was an oil cha lacks communication with his customers. I took my VW to them after an accident, they had my car for about two weeks or so all they did was an oil change, gave it back the following day. The check engine light came on, took it back to them and here I am going to pick it up with the same issues in the same problems from the accident. Nothing was resolved or fixed and I’m very disappointed once again, in the communication or lack there of should I say. So almost a month that Midlands was in possession of my vehicle with not one issue resolved. Very disappointing! More

The service dept is definitely the place to go for all your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon. your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon. More

Chris could sell me anything! ! My high standards were met and excided with the great customer experience and excellent customer service I have had. This experience was the absolu ! My high standards were met and excided with the great customer experience and excellent customer service I have had. This experience was the absolute best ever and was such a great buying experience. with the most friendly, helpful and knowledgeable staff that can count me as a lifetime Customer! More

You'd be better off setting your car on fire. I've been in twice, once for sales and once for service. During the sales meeting, the salesperson kept telling me I shouldn't buy an electric becaus I've been in twice, once for sales and once for service. During the sales meeting, the salesperson kept telling me I shouldn't buy an electric because there's a lithium shortage. For the service appointment, my car was there for three weeks. I called daily for an update and nothing. What an embarassment. More

I don’t know where I would be without Ben and his manager. I bought my Jetta from the VW in Florence and it kept shutting off on me. My local dealer could not fit me in so I called and got in same d manager. I bought my Jetta from the VW in Florence and it kept shutting off on me. My local dealer could not fit me in so I called and got in same day. They were attentive and got my warranty repair done same day. I found my new VW home. More

Went there 7/1/22 about 6 pm was greeted by Shannon I was looking at a 2022 atlas we compared models she was very knowledgeable about the vehicle and all the tech associated with it. I purchased one and ever looking at a 2022 atlas we compared models she was very knowledgeable about the vehicle and all the tech associated with it. I purchased one and everyone stayed late to make sure I was able to leave there that night with the car. Shout out to Chris in finance as he had a dinner date with his wife but gladly stayed Until the papers were signed . I would highly recommend midlands Volkswagen of Columbia. They went up and above what was needed to make sure I was satisfied . More

Had my car at another shop was told I needed thousands of dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not the dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not they were honest upfront and it seem like they actually cared about me. The part I needed instead of being $4000 was $700. I’m back on the road you guys are LIFESAVERS. Being a military wife is sometimes hard as my husband is overseas I did talk to him last night about my experience and we both agreed this is where we will take our cars . You have customers for life now. More