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Midlands Volkswagen of Columbia
Columbia, SC
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 386 reviews
January 28, 2019
Go to any other dealership outside of this group My background is over a decade in working at dealerships and currently working as an operations analyst at a dealer. This dealer will bait you in My background is over a decade in working at dealerships and currently working as an operations analyst at a dealer. This dealer will bait you in with a nearly seamless sales department, however, this is just a setting of a trap. The kindness and warmth experienced in the brief time with the sales team is gone the moment you sign and you are thrown into a world in which the parts and service team lacks any concern for the customer. The parts department does not respond to inquiries and the parts desk is unattended for extremely long periods. This is inconvenient and annoying, but pales in comparison to the disaster that is the service department. Nothing is done quickly and a simple 10k service took nearly 4 hours to complete. I contacted VW corporate following a service visit here a few months ago after a headlight had to be replaced because the speed and accuracy of the service team was terrible and the customer service is the worst I've ever seen at any dealership. I was told that VW could not do much because the location is independently owned (by Mason Automotive Group). I had my 20k service completed on a Thursday and had an engine failure 2 days later. They had the car for a week while their service team and management ignore my calls and messages. The dealer takes no responsibility for the failure and denied warranty. I was charged for their poor attempt at diagnostics and when I talked to a senior management member, their operations director, the true nature of this dealer group became clear. In 10 years of working with dealerships, never have I witnessed such spitefulness and aggression towards a customer. When asking who his superior was, he claimed that he was the god of the organization and that he does not report to anyone. Based on his actions and conduct, it is now very clear why the rest of the staff feels that it is ok to treat customers with total disregard. More
by asp9465
Employees Worked With
Jay McDuffie, TJ Shoemake, Roger Maxwell
January 20, 2019
A Satisfied Customer I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealer I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealership to anyone needing a new or used car. And most of all FAIR More
by Mikemike
Employees Worked With
JP King, Emily Gottlieb, Joey McDougal
January 20, 2019
Great Experience Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situa Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situation and left with a car. My husband was put in a vehicle he wanted, they helped us soo much after everyone else turned us away sometimes it's better to talk to a salesman with experience than none. I highly recommend this place!! They are awesome ?? More
by MelissaJ31
Employees Worked With
Jimmy Dozier
January 16, 2019
Easy speezy Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life lik Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life like going to the dentist, like admitting they are wrong, and buying a car. Jim Hutson, our salesman, is nothing like you imagine the usual car salesman. He is a man of integrity who was concerned for us. He did not push or berate us into buying a car, rather, he outlined different possible solutions to resolve our current ownership situation. My wife and I chose to lease a Jetta and we were very impressed with the process. Our finance guy, Joey McDougal, was very knowledgeable and friendly walking us through the paperwork process. Overall I would rate this dealership as excellent. This is our second vehicle and the service department is very good. More
by trudat111
Employees Worked With
Jim Hutson, Joey McDougal
January 10, 2019
Great service!!! Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that needed taken care of. It guys like Roger that will keep me coming back. Thanks!! More
by dlantz13
Employees Worked With
Jim Hutson, Roger Maxwell, JP King
September 29, 2018
Great Experience Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience. Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience. More
by Egoodrich
Employees Worked With
Emily Gottlieb, Brandon Chaney
September 17, 2018
❤️ my beetle! I was looking for a red VE Beetle online. Midlands found me one fast within my budget. All involved were extremely friendly. Ask for Jacob!! I was looking for a red VE Beetle online. Midlands found me one fast within my budget. All involved were extremely friendly. Ask for Jacob!! More
by meanderson2
Employees Worked With
Jacob Lee, Danny Williams
September 15, 2018
Chandler Williams was awesome! Stopped by today to check out a beetle. We were greeted by a very nice cheerful salesman. He not only made the process of buying a car easy, we actua Stopped by today to check out a beetle. We were greeted by a very nice cheerful salesman. He not only made the process of buying a car easy, we actually bought it without even realizing he sold us a car. Lol! We had so much fun with him and the rest of the staff. We got out of the dealership before hurricane Florence hit. Thanks again Chandler and the rest of the crew for the great experience. More
by Jovigirl
Employees Worked With
Chandler Williams
September 08, 2018
Great Service The sales team was very personable and extremely helpful. Service with a smile. Highly recommend. I will definitely be back when I'm in need of anothe The sales team was very personable and extremely helpful. Service with a smile. Highly recommend. I will definitely be back when I'm in need of another vehicle. More
by Maryanneb83
Employees Worked With
Roger Maxwell, Chandler Williams
September 06, 2018
Good experience Great employees Did what it took to get the deal done!!!! Great job quick a smooth !! Wish i could give chandler ten stars ! Thanks a lot ppl Did what it took to get the deal done!!!! Great job quick a smooth !! Wish i could give chandler ten stars ! Thanks a lot ppl More
by Newcarman
Employees Worked With
Chandler Williams
