Midlands Volkswagen of Columbia

Let me start by saying a few years ago I swore I would never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries w never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries were nice but what shocked me was all the change in staff once I pulled up. They even had a new set up. I was greeted by Seth who looked up my appointment and took time to hear me out. Before it felt like I was just a number getting pushed through a big system. But today I felt like I was a VIP. Like my car mattered even though it is not new. I try to take care of all of my belongings and he even noticed the cleanliness of my car (Betsy) is her name ;). I got an answer on my issues and received an oil change and I am scheduled to come back next week to look further into other issues I did not even know existed. Betsy and I will only be coming back to Midlands from here on out. Thank you for seeing me Midlands and Seth. More

Poor follow through. I still have not received final contract. They verbally agreed to remove worthless warranty. I requested in writing and it was still not removed. The I still have not received final contract. They verbally agreed to remove worthless warranty. I requested in writing and it was still not removed. The service department did not completely relace bolts on lower part of fan shroud after removing to replace clutch. The shroud rubbed on the radiator causing a leak in the core. The worst car sales experience I hav ever had. More

Marvin helped me. Find a couple of different options for a new vehicle he was polite and professional I was very impressed with his overall knowledge of inventory and Find a couple of different options for a new vehicle he was polite and professional I was very impressed with his overall knowledge of inventory and available options I will definitely go back to buy my next vehicle More

I have never been treated as special in all the years that I have experienced the “car buying” process. I am absolutely satisfied! Jim Hutson deserves every award that you have to give! He is the best! I that I have experienced the “car buying” process. I am absolutely satisfied! Jim Hutson deserves every award that you have to give! He is the best! I am more than pleased! I can’t wait to praise this dealership! My family and friends are going to get tired of my voice! More

MJ and Brandon were professional, courteous and sincere in working with us to find our next car. Not the typical high pressure sales pitch usually found. They were a pleasure to work with. in working with us to find our next car. Not the typical high pressure sales pitch usually found. They were a pleasure to work with. More

Great staff. Liy was awesome to work with. Very attentive and helpful Answered all of our questions Liy was awesome to work with. Very attentive and helpful Answered all of our questions More

Bryce Craft was the Salesman, Chris was the Manager, and MJ was in Finance. This was a very (emphasis VERY) pleasant, no pressure transaction. They were all professional and it was seamless. They asked abou MJ was in Finance. This was a very (emphasis VERY) pleasant, no pressure transaction. They were all professional and it was seamless. They asked about my concerns and they addressed them all. Incidentally, I drove in from Wilmington, NC and am glad I did; would do it again. Thanks! More

Everyone at Midlands VW, from sales to service, goes above and beyond the call of duty for their customers. Highly recommend. above and beyond the call of duty for their customers. Highly recommend. More

Everyone at VW Midlands was so friendly and helpful, especially our salesperson Renee. The service was fantastic; they helped us find the best car based on our specifications and price range. We will de especially our salesperson Renee. The service was fantastic; they helped us find the best car based on our specifications and price range. We will definitely be going back in the future! More

They were extremely knowledge and friendly. After sending an inquiry about a vehicle, I received a call within a few short minutes and Renae and her co-workers answered all of our questions. Wh After sending an inquiry about a vehicle, I received a call within a few short minutes and Renae and her co-workers answered all of our questions. When we came in to see the vehicle in person, they went above and beyond to make the process quick and easy. We would definitely purchase from them again on the future! More