Back

Midlands Volkswagen of Columbia

Columbia, SC

4.1
390 Reviews

655 Broad River Rd

Columbia, SC

29210

Directions

By Type

Showing 390 reviews

November 26, 2021

Professional sales team with great service! Always responsive and helpful in selecting the best vehicle option for your lifestyle and budget! Andrew is a great manager. Chris (finance manager) is very More

by sherri0746
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Jordan, Caleb, Will, Shannon, Jim Hutson, Chris King
November 16, 2021

They added more then $2000 on M.S.R.P without letting me know what it is (this doesn’t include dealer closing fee, sales tax and non-tax fees). The sale contract was made for 84 monthly payment that I was More

by Unhappy Customer
Recommend Dealer
No
Employees Worked With
Jim Hutson
October 20, 2021

If I could give this place negative stars I could.It If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, onl More

by chloe34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William, Brandon, Emily Gottlieb
Oct 20, 2021 -

Midlands Volkswagen of Columbia responded

Chloe, Sorry for any miscommunication that may have happened on our end, as we had told you if you get the work done here we would "waive" the diagnostic fee. The biggest miscommunication I believe that is on us, is that we cannot go off of another shops, or in this case an auto parts stores diagnostics on a vehicle. I am also sorry that it took a while to get your vehicle in the shop to get it diagnosed. This is not that way we want any customer to feel. When we quoted you the repair, I understand it is a pretty big repair and we would love the chance to earn your business back and work with you on the cost if you would allow us to repair the vehicle, as we told you mom. We run our business on honesty and transparency as the customers we have are what allow us to be here. The technicians we have here are trained and certified on Volkswagens and I can assure you we stand behind our diagnostics 100% and what we told you was the repair needed, to fix your vehicle. If you took it to another repair facility I am sure they have the same policy as us, in doing their own diagnostics, however we would be glad to give you the part number of the items that need replaced. Again sorry for any confusion or miscommunication on our part, and we appreciate you being a part of the VW family. Brandon Hodson Service Manager Midlands Volkswagen

Oct 20, 2021 -

chloe34 responded

Brandon, I don't expect you to go off of what they said, and that is why I came to you for a diagnosis - because I trusted you to get me right. However, when I decided that I no longer wanted VW to do the work, you refused to give me information about my diagnosis. We have called 3 separate times trying to get a copy of my diagnostic report. I was supposed to receive a piece of paper with that information on it as I was told by a female on the phone yesterday and I did not. She then told me that information regarding my diagnostic was not annotated correctly and so she could not give me the code or any information regarding the diagnosis. When my mom called, a lady told her they had the report in front of them. My mom asked her to email it to me and the lady said she would and never did. When we called and asked her to email it again, someone once again said it did not exist. Who is lying here?? Does the report exist or not? I paid for a diagnostic report and that should not be contingent on whether I choose to do the work with you or elsewhere. All I am asking for is the diagnosis report that I PAID FOR, PLEASE!!!!

Oct 20, 2021 -

chloe34 responded

Your response, reading "The biggest miscommunication I believe that is on us, is that we cannot go off of another shops, or in this case an auto parts stores diagnostics on a vehicle." makes absolutely no sense and I never claimed that. When I arrived Friday, I told you what the autoparts store told me ONLY 'for your information', but expected you to do the diagnosis on your own and to pay for a proper diagnosis report. Now, you refuse to provide me the information about the diagnosis that you SAID you did despite chargine me $160. I was better off going to O'Rileys -- at least they aren't ripping me off. I don't want a free diagnostic, I just want the report that I paid for. If I do not receive what I paid for, the charge will be disputed.

September 30, 2021

Well, he makes empty promises and then will completely stop communication all together with you. More

by Lilwilx01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew, Chris King
September 30, 2021

My daughter bought a Jeep used in May (5 months ago) and this dealership has done nothing but jerk her around and not kept promises to make payments that have threatened her credit. VERY POOR customer serv More

by wilkesjohn2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris King
September 04, 2021

The dealership is good. Not a fan of some of the made up fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act More

by SC1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hutson
May 16, 2021

Shannon was wonderful at helping me purchase my car. She went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in t More

by Blessed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
February 26, 2021

What a great car buying expierence! We had the pleasure of working with Christopher. He answered all our questions with no hesitation and with confidence. He made sure to work with schedules patiently. Wou More

by tcprice96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris King
February 11, 2021

Jordan and Alan were wonderful! The staff allowed us to purchase our Atlas on our terms. Each interaction, we felt respected and heard. Everything went so smoothly! My car was delivered, and signing the pa More

by Brockingtons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
February 10, 2021

The staff here clearly enjoy helping people. We worked with Jason he is a genuinely good-hearted human being. These sales men and women don’t work for commission and you could tell they genuinely want to More

by johnthereece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Echevarria
...
6
...