Midtown Kia

Drove 8+ hrs round trip. The salesman didn't even show/explain the car to me. Pulled it up, handed me the keys and just stood there. He brought me 1 piece of paperwork at a time and would walk off, n show/explain the car to me. Pulled it up, handed me the keys and just stood there. He brought me 1 piece of paperwork at a time and would walk off, not explain anything. Some of the paperwork was wrong and he didn't want to change it, would just tell me to go on and sign it, they would correct it after. Once I finally got back to the financial office, the gentlemen had to redo the paperwork 3x bc of the lack of communication from the salesman. I then bought a warranty, because the salesman told me I didn't have a warranty on it, afterwards I found out I did. I was there from 9:15 am - 4:30pm. Finally got my vehicle, drove it maybe 10 miles and it started jerking real bad, cutting out and idling rough. Pulled over, called back, the salesman told me to disconnect the battery (with what tools, I just bought the thing). I take it back, the salesman tells me to pull into the far bay. I waited for about 10 mins, the Service guy is asking people why that vehicle is there (the salesman didn't even communicate with the service dept). I had to drive the 4+ hours back home, without the vehicle I traded in or the one I bought. Had to make an extra 8+ hour trip a week later to pick it up. The Service Dept (Logan), Finance Dept (Edward) and Assist Manager (Jason), would get 5 stars...unfortunately the salesman experience was so bad (negative 4.5 stars) it balanced out to 1 star. Wish I didn't make the trade and just kept my Jeep Altitude or did business elsewhere. More

Greeted quickly by a friendly service rep. She took care of it and work was done well. Good place to for service and buying a vehicle. of it and work was done well. Good place to for service and buying a vehicle. More

Very nice , was in and out in decent amount of time , was also glad they had available appointments since I had just called the day before for oil change also glad they had available appointments since I had just called the day before for oil change More

A really good experience!! Quick and efficient!! Appointment was set for right away, and was completed in record time!! I will be using this business again!! Appointment was set for right away, and was completed in record time!! I will be using this business again!! More

Service was excellent.. My car had recalls available and the staff got right on it, they needed my car for a few days and gave me a loaner car.. the staff got right on it, they needed my car for a few days and gave me a loaner car.. More

This is our 2nd vehicle to buy here. Very nice atmosphere. Ryan Love did a great job selling us our Sorento. I’m glad to have been his first sale! atmosphere. Ryan Love did a great job selling us our Sorento. I’m glad to have been his first sale! More

The waiting room is fine. Services are expensive but employees are nice. I wish they had discounts for customers who bought their car there. They have bottled water and a tv to watch. Restrooms are clea employees are nice. I wish they had discounts for customers who bought their car there. They have bottled water and a tv to watch. Restrooms are clean. More

Great customer service, was able to get in and out without taking most of my day. Very clean and safe and made my visit comfortable without taking most of my day. Very clean and safe and made my visit comfortable More

The team was quite helpful throughout the whole process — from the salesperson through the finance manager. This is the third time we’ve bought from Midtown...and won’t hesitate to use them again. from the salesperson through the finance manager. This is the third time we’ve bought from Midtown...and won’t hesitate to use them again. More

Service was started and completed timely, cleaned inside and out. We bring both of our Kia's in for scheduled service. Great service every time. and out. We bring both of our Kia's in for scheduled service. Great service every time. More