When I first walked in Heather greeted us! She made sure one of the men at the front was aware that I was there, because she was about to leave. The man she spoke to completely ignored her! When she repeated herself, obviously for the sake of making sure he heard her, he rudely replied “I’ll get to them!” Heather went ahead and got me checked in, all the while with a smile on her face! The rude man (I really wish I had gotten his name) never once acknowledged me or looked away from the screen he was scowling at! Heather, must have noticed how awkward the whole thing made me feel because she kept apologizing! She was so professional and kind, and I honestly appreciated that! Everything else about my visit was awesome, including getting to see all the dogs in the building! The rudeness of the one man really irked me, and I honestly feel like he needs a lesson in customer service, but alas Heather saved the day and made me feel like an appreciated customer!