Midtown Kia

Not very satisfied As I appreciate the replacement of my engine they did, I Do Not appreciate the fact that I have had to replace 2 idler pulleys a week after getting my As I appreciate the replacement of my engine they did, I Do Not appreciate the fact that I have had to replace 2 idler pulleys a week after getting my vehicle back. One of the pulleys was extremely damaged. I'm not very impressed with the quality of the services, and appears to me one of the service technicians have a total disregard for workmanship. More

Good Service Heather listened and had me taken care of by the end of the day, she is a great addition to Midtown Kia. Thank you Heather for your great service. Heather listened and had me taken care of by the end of the day, she is a great addition to Midtown Kia. Thank you Heather for your great service. More

Sucks Your service department is xxxx I took my car to Ferguson Kia and was treated way better. Travis Arnett and the other guy that would not give me his n Your service department is xxxx I took my car to Ferguson Kia and was treated way better. Travis Arnett and the other guy that would not give me his name when I asked for it are both xxxxxxx. More

AMAZING AND AWESOME I can't express how great my experience was, I so dreaded having to get a new car. Jason Herzog was amazing, so easy to deal with, no pressure no str I can't express how great my experience was, I so dreaded having to get a new car. Jason Herzog was amazing, so easy to deal with, no pressure no stress and got me the car I wanted. More

This is a good place to buy a car but I don’t recommend them for their service work. The service manager Travis Arnett is a jerk and not customer friendly. If you go and see Travis just turn and go the oth them for their service work. The service manager Travis Arnett is a jerk and not customer friendly. If you go and see Travis just turn and go the other way. More

Great experience I love getting my car serviced at Midtown KIA. Everyone is so nice. I know that my car is taken care of and that I am a valued customer. I love getting my car serviced at Midtown KIA. Everyone is so nice. I know that my car is taken care of and that I am a valued customer. More

Excellent service! I cannot say enough about the awesome service I received at midtown Kia yesterday! Everyone was very professional and extremely nice and helpful! My I cannot say enough about the awesome service I received at midtown Kia yesterday! Everyone was very professional and extremely nice and helpful! My sales guy, Gavin went over the car with me and before I knew it, I was on the road! Definitely look forward to an extended relationship with this dealership! More

Amazing customer service I did not purchase my vehicle at this location but they went above and beyond in my time of need when the dealership I purchased from wouldn't take ca I did not purchase my vehicle at this location but they went above and beyond in my time of need when the dealership I purchased from wouldn't take care of my vehicle in a timely manner. Highly recommend this dealership! More

Horrible Service Dept I have asked the service department to look at my Kia Soul 3 times now. It keeps jerking during take off, going up hills, getting on highways. I was t I have asked the service department to look at my Kia Soul 3 times now. It keeps jerking during take off, going up hills, getting on highways. I was told on the first complaint by Rick Persinger that it was because I wasn't use to the 7 speed transmission. The second visit I went in for a recall and asked Rick again to have someone look at it and or drive it. When I picked my vehicle up I was told it was because my over ride button was pushed. I asked wouldn't there be a light on the dash to indicate this and Rick said yes, but there was never any lights on the dash. My third visit on 10/29/19 for a oil change, I asked Rick again to have someone look at it. A gentleman named Brian sitting across from him said he would drive it for me but went to lunch for over 2 hours to take care of his ill dad, according to Rick. I refused to leave until it was looked at and or driven. I was at the dealership for 4.5 hours at this point. Jim from service finally came and drove it and said it wasn't shifing right and jumping at take off. He stated he would reset something on the transmission and if that didn't correct it that I could set up a day to leave it there and either him or Travis would drive it home, for a longer test drive. After another 30 minute wait Rick told me they would be giving me a rental. He stated that my transmission would not reset. I spoke to Jim after his second test drive in my Kia and he said the transmission needed to be replaced. My kia is a 2018 with less than 16,000 miles on it and it took months for the service department to listen to me and solve the problem instead of making up excuses. More