Midtown Kia

I’m rather pissed off right now. My experience was going good until the first car wash with less than 1,000 miles on the car a piece of the paint chipped off the bumper where a bug splattered on it. I took good until the first car wash with less than 1,000 miles on the car a piece of the paint chipped off the bumper where a bug splattered on it. I took car in in November and they said a month later they were short on loaners so they couldn’t do anything. Then another month later they say they aren’t covering it and have the nerve to give me a quote of almost $1,500 to fix it. I call corporate or whoever is at the 1-800 number and he tells me that paint isn’t covered. xxxx you guys is all I have to say. More

Very good experience with Rick, he helped me find out info on my extended warranty to get my repairs covered and I got several recalls that the car had serviced too! info on my extended warranty to get my repairs covered and I got several recalls that the car had serviced too! More

Super friendly staff. The dealership is super clean, and bright. Our salesman was very knowledgeable about all the kia models. The experience was overall amazing. bright. Our salesman was very knowledgeable about all the kia models. The experience was overall amazing. More

I had a great experience at Midtown Kia!! I highly recommend giving them a shot at any of your vehicle needs! They went above and beyond my needs. recommend giving them a shot at any of your vehicle needs! They went above and beyond my needs. More

rick in service was quick, friendly and very efficient. Cashier was very sweet and mechanic jim got the work done very quickly. Porter was also a good driver and very nice. Cashier was very sweet and mechanic jim got the work done very quickly. Porter was also a good driver and very nice. More

I brought my 2016 Forte in for a broken tail light, I left with a 2020 Forte. The service team was prompt and personable. Andre was up front with me and didnt try to force me into a bad deal. left with a 2020 Forte. The service team was prompt and personable. Andre was up front with me and didnt try to force me into a bad deal. More

I came in, just to test drive a Kia Soul, and left with a new-to-me car! This was my first time buying a car by myself, and Jason made it a really easy and quick process. Also, he worked with me when it came new-to-me car! This was my first time buying a car by myself, and Jason made it a really easy and quick process. Also, he worked with me when it came to financing. 10/10 car buying experience! More

Service department needs all new management My wife and I bought a 2019 Kia Sorento from this dealership. The buying experience was alright. BUT the service department is lacking in every aspect My wife and I bought a 2019 Kia Sorento from this dealership. The buying experience was alright. BUT the service department is lacking in every aspect. I am an ASE certified technician, but against my better judgement we decided to let them service her Sorento for the first time because I was busy. We asked for the BG oil change, then were informed as she was getting her keys back that they had performed the wrong oil change. So she had to wait for another oil change (which we of course paid the difference on, no big deal there). Then I took her Sorento to my shop for an actual BG oil service, the first time of course. I lift the vehicle and find the oil filter barely screwed on and leaking oil, the engine almost a full court low, and the drain plug tightened to 20 lb. ft OVER what factory torque specifications call for. So I take pictures and a video of just how loose the oil filter was, and a video of just how far over factory specs that the drain plug was tightened. I called the service department immediately and conveniently the service manager was “out” for the day (he wasn’t. I called as a less disgruntled customer and spoke with him). So I left a message for him to call me (still no call, this was over a week ago). I also called Kia North America and filed a complaint about this dealership. TAKE YOUR KIA SOMEWHERE ELSE! More

Excellent service at this dealership. Heather Jackson is top notch! I would return to this dealership for any issues that I may have with my Kia Sorento top notch! I would return to this dealership for any issues that I may have with my Kia Sorento More

I only had to wait one hour and 15 minutes. The staff was not friendly at all. A lady in the waiting we talk about maybe we should come thru the week. not friendly at all. A lady in the waiting we talk about maybe we should come thru the week. More