Midtown Kia

Good customer service We needed a repair to our Niro. They scheduled the service so that we had a car to drive while ours was being worked on. Very convenient We needed a repair to our Niro. They scheduled the service so that we had a car to drive while ours was being worked on. Very convenient More

Cant say I cant say that I had the best experience but it turned out ok in the end I guess. Reliability and ahnesty is important to me which I am dont feel I r I cant say that I had the best experience but it turned out ok in the end I guess. Reliability and ahnesty is important to me which I am dont feel I received from Brian. More

Service took too long. I had an appointment for an oil change and tire a balance and rotation and it took two hours to complete. The service man, Rick, didn’t seem to conce I had an appointment for an oil change and tire a balance and rotation and it took two hours to complete. The service man, Rick, didn’t seem to concerned about much of anything. I didn’t feel like it was very important for me to be there. More

Great Service Dropped of the car. Dealer provided shuttle we smoothly. Car was serviced without incident. Picked up the car in a reasonable amount of time, cleaned Dropped of the car. Dealer provided shuttle we smoothly. Car was serviced without incident. Picked up the car in a reasonable amount of time, cleaned and washed. More

Didn’t fix my problem 3 different times I have had something wrong with my tire. It’s leaking air. I have taken it in 3 different times and it still has the same problem. I also waited an ho I have had something wrong with my tire. It’s leaking air. I have taken it in 3 different times and it still has the same problem. I also waited an hour and a half for it to be fixed. I also paid money to have it fixed. It’s a pain because I have to put air in that tire every other day. More

Totally amazing. Everyone was very helpful and Jack got me into my dream car. The dealership was beautiful and clean. And the price of the Soul is definitely within ou Everyone was very helpful and Jack got me into my dream car. The dealership was beautiful and clean. And the price of the Soul is definitely within our budget. More

Best car buying experience! Love my car and Doug Driver is the best car salesman! The entire experience was incredible and it will be my pleasure to make referrals. Love my car and Doug Driver is the best car salesman! The entire experience was incredible and it will be my pleasure to make referrals. More

Fast, friendly service A quick, friendly greeting let me know my experience would be positive as always. Although it was just an oil change, made me feel my service was as i A quick, friendly greeting let me know my experience would be positive as always. Although it was just an oil change, made me feel my service was as important as any other customer. A freshly washed car was a bonus! More

Midtown Kia's people are wonderful! My wife and I thoroughly enjoyed our time at Midtown Kia. Everyone is so friendly, so helpful, and we felt welcome there from the moment we arrived. B My wife and I thoroughly enjoyed our time at Midtown Kia. Everyone is so friendly, so helpful, and we felt welcome there from the moment we arrived. Buying a car there was a very relaxed and pleasant experience. More

Doesn't follow through Traded a 2018 Kia (purchased elsewhere) for a 2020 Kia. Salesman, James, was great. Closing manager, Brent, was nice. But he had said he was waiting a Traded a 2018 Kia (purchased elsewhere) for a 2020 Kia. Salesman, James, was great. Closing manager, Brent, was nice. But he had said he was waiting approval on the small interest loan. I took the new car home. Returned to Midtown the next day with items they had requested. Brent said the low interest rate co denied my loan, but a higher int rate co approved it. Payments increased $30 a mo. Ok. Then the ball was dropped. My bank hadn't received payoff, on the trade in, for almost 3 weeks because Midtown failed to send the new loan co an official odometer reading or statement. That was ALL that was holding up everything. And I was also being charged a per diem of $3 a day. My calls to Midtown would end up in vm with no one returning my calls. The ONE time that I actually got to talk to someone was to the sales manager Brian. Who was suppose to return my call once he "took care of this matter immediately". But he never did. And was always "busy" when I'd call back One snooty young woman, that answered the phone, acted like I threatened her when I said that I would have to show up in person in order to get to talk to anyone. This started out to be such an enjoyable experience. And is turning in to a horrible one. I am now waiting for the dealership to send me the paper work to pay my tags/taxes before the penalities on that starts. I have to get another paper tag because everything is taking longer than the 30 day period. More