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Midtown Kia

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.6
4,228 Reviews
LET US HELP YOU TODAY Midtown Kia in Tulsa, OK, also serving Jenks, Muskogee, Owasso, Sand Springs, Sapulpa, and Bixby, is proud to be an automotive leader in our area. If you would like financing options and you are in the market to purchase a new Kia or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Midtown Kia will get you into the car or truck you choose with professionalism and attention to your needs.
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4747 S Yale Ave

Tulsa, OK

74135

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Showing 4,228 reviews

March 16, 2022

Great service. Staff was pleasant and did a good job on my vehicle. I will be back again. More

by Tara_mcglothlin32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 17, 2022 -

Midtown Kia responded

Thank you, Tara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Midtown Kia! Our Team at Midtown Kia

March 15, 2022

Was not happy with original care but did get worked out and taken care. Thank you More

by melissa_zuniga77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Bo Chase
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Mar 15, 2022 -

Midtown Kia responded

We apologize for the bumpy start and you were originally unsatisfied but grateful that you gave us the opportunity to work with you to rectify the situation. Thank you for choosing Midtown Kia, Melissa, and we hope to see you again in the future. Our Team at Midtown Kia

March 15, 2022

Very easy to work with Explained the process as we were completing the purchase Have followed up with me after the sale to see if I was happy about the sale or if I had any questions one of the best exp More

by cly213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Kaleb Bowers
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Mar 15, 2022 -

Midtown Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our Team at Midtown Kia

March 15, 2022

Fast, friendly service. Clean, comfortable waiting area. Polite, professional, and knowledgeable service advisors. An exceptional experience. More

by Bravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Barbee
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Mar 15, 2022 -

Midtown Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our Team at Midtown Kia

March 14, 2022

Friendly staff, clean and quiet waiting room, fast service. They cleaned and vacuumed out the car after service. Good experience More

by Newpearl19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlo Fearing, Chris Gibson, Bryan Newpher, Daniel Shell, Capp Crowder
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Mar 15, 2022 -

Midtown Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our Team at Midtown Kia

March 14, 2022

You guys went above and beyond. I wasn’t even expecting the car wash and vacuum to be included, but it made my day. Great and fast service. I’ll definitely be back. More

by ericryan233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Newpher
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Mar 15, 2022 -

Midtown Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our Team at Midtown Kia

March 12, 2022

Most disorganized dealership I’ve experienced. Still waiting for plate and tag two months into the lease. Gave me a loaner while “new” vehicle was repaired. They didn’t even know I had the car More

by dleifield1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Aponte
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Mar 17, 2022 -

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris cgibson@midtownkia.com

Mar 29, 2022 -

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris cgibson@midtownkia.com

March 11, 2022

This was my first experience with Midtown Kia, I was very pleased. They were on time very polite and professional. The waiting room was nice and clean. More

by carolsujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 11, 2022 -

Midtown Kia responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Midtown Kia! Our Team at Midtown Kia

March 10, 2022

Took 2 hours for a basic scheduled oil change. That took more than a week out to schedule. No one offered me anything to drink or for my time wasted. Go somewhere else unless you have to. More

by alforrest22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Gibson
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Mar 14, 2022 -

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris cgibson@midtownkia.com

Mar 14, 2022 -

alforrest22 responded

Well, you asked. The only reason I came to the dealership instead of my normal mechanic is because a 3 year maintenance contract was offered when I purchased the vehicle. That sounds like a good deal on paper, but my experience was far from that. Why do I have to schedule a routine oil change more than a week in advance? It makes sense now, since a 15 minute job took them 2 hours to complete. The larger issue I encountered that is immediately actionable is your communication. I was sitting and waiting and not once during my entire time there did anyone come tell me what was happening. I had to get up and go ask what was taking so long before I got any information. If you run into a snag while working on a car that will make it take longer than anticipated, TELL THE CUSTOMER. After waiting an hour, I don't want to hear that my car "should be done in 10 minutes" and then have to come back to the desk 45 minutes later to hear "Oh, there was an issue and we're waiting on a part." Why would you NOT tell me that? That affects me directly since I'm stuck in your lobby until you're done. The nail in the coffin for me was that my car was finished but I wasn't told that it was. When I came up and asked they said they were figuring something out with the paperwork. What paperwork? This was a routine oil change offered as a part of a maintenance contract the dealership offered. I don't owe any money, why can't I get my car back and you figure it out yourselves? I don't want to be there so get me out as soon as possible. I wasn't asking for any special accommodations. I simply accepted the dealership's offer for a maintenance contract. You don't need to offer me coffee and donuts while I wait. I'm just here for service. I want to get in and get out with no hassle. As a side note, whoever details the interiors of vehicles did a terrible job with mine when we bought it. It was sent back to be detailed a second time after a mess was discovered during the test drive (and the embarrassed salesman apologized for it) and there was still old french fries and debris under the back seats when I picked it up. I'd think if a car had to come back twice, you'd make sure it was actually clean before you send it back out.

Mar 28, 2022 -

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris cgibson@midtownkia.com

March 10, 2022

Everyone we dealt with was very nice and helpful! We got a reasonable price on our repair as well! More

by MMCOPE14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 11, 2022 -

Midtown Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our Team at Midtown Kia

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