Midtown Kia

We had the same issue with the engine light coming on. I believe it took my daughter two or three visits to figure it out. In the meantime we are getting diagnostic fees every time. Also, getting an appoi I believe it took my daughter two or three visits to figure it out. In the meantime we are getting diagnostic fees every time. Also, getting an appointment is a nightmare, I would hate if there was something truly wrong. Then , my daughter was told she was not covered under the warranty, which was not true. If I had not been involved I think she would have been taken advantage of. More

Service Department (2024 Kia Carnival Owner)** I am extremely disappointed with the level of customer service at this dealership. Back in the spring, I requested to order a second-row middle seat fo extremely disappointed with the level of customer service at this dealership. Back in the spring, I requested to order a second-row middle seat for my 2024 Kia Carnival. I was told someone would return my call and assist me, but no one ever followed up. I eventually ordered the seat myself. That alone signaled a lack of interest in helping customers or even making a sale. Fast forward to today, 8/23/24: I had a **1:00 PM appointment** that I waited **two weeks** for, to address a failing liftgate and side door trim issues (the door occasionally won’t close). Upon arrival, I was informed by Kia employee Breanna that they “typically don’t do diagnostics on Saturdays” and she wasn’t sure why my booking was even allowed. If that’s the case, why is the repair department even open on Saturdays? At **1:32 PM**, I was further told that there is only **one technician** on staff for the entire dealership, and that he *might* get to my car today—but there was no guarantee it would even be looked at. This is after scheduling weeks in advance and showing up on time. This level of disorganization and disregard for customers’ time is unacceptable. Breanna did communicate well and was polite, but she was clearly left to deal with systemic failures in scheduling, staffing, and customer support. A dealership that cannot reliably schedule, staff, or follow through on basic service requests is failing its customers. I strongly urge management to take a hard look at how service appointments are being booked, how calls are followed up, and why customers are left with broken promises. Stay tuned—I will be updating this review based on whether or not my vehicle is actually serviced. Stephen Williams More

Dealership is very friendly. Patrick was a big help. Would recommend this dealership to my friends and family. Patrick was a big help. Would recommend this dealership to my friends and family. More

Bree was great and honored the original quite after I had expressed on the front end the part cost should be higher. The intake person didn’t note the part # I gave or what needed to be done on my vehicle. expressed on the front end the part cost should be higher. The intake person didn’t note the part # I gave or what needed to be done on my vehicle. Bree did a great job taking over and ensuring my car was taken care of and again, honored the original quote after service misquoted and I mentioned before then that I expected a high part cost. More

Great experience all the way through, great people with an even better quality product. Kia an even better quality product. Kia More

The female who related the message to my husband was very rude and when he was telling her about the alternator she started talking really slow to him treating him as if he was dumb. Very offensive way to tr rude and when he was telling her about the alternator she started talking really slow to him treating him as if he was dumb. Very offensive way to treat a 3 yr customer. I hope next visit she is not someone we have to deal with. More

this service was quick and everyone was friendly. thank you for the service and attention thank you for the service and attention More

I recently brought my car in for a simple oil change, and I was pleasantly surprised. Patrick was helpful and the entire staff seemed to go above and beyond. I was pleasantly surprised. Patrick was helpful and the entire staff seemed to go above and beyond. More

Easy experience and nice staff. Have done a good job following up as well. Would recommend to others. Have done a good job following up as well. Would recommend to others. More

I dread purchasing a new vehicle but my salesman and finance guy worked so well together and made the process extremely pleasant. It was really fast and he was sure to get me the best deal possible. Def finance guy worked so well together and made the process extremely pleasant. It was really fast and he was sure to get me the best deal possible. Definitely recommend! More