Midtown Kia - Service Center

Excellent customer service and vehicle, accessible and comfortable facilities, fast delivery, cordial treatment of staff. comfortable facilities, fast delivery, cordial treatment of staff. More

Flat out lied when my car was going to be done! Then was rude to me when I called him out on it! Never once called us with a update! Daniel is a xxxxxxx that doesn’t deserve a job in customer service! rude to me when I called him out on it! Never once called us with a update! Daniel is a xxxxxxx that doesn’t deserve a job in customer service! More

Usually always do a thorough job but did fail to put the milage sticker on the windshield for next oil change. milage sticker on the windshield for next oil change. More

My Sorento has been in 4 times since June It’s still not fixed. 1st time June 3rd 2021 the engine goes out. I don’t get it back until August 11, 2021. Thirty minutes later the check engine light c not fixed. 1st time June 3rd 2021 the engine goes out. I don’t get it back until August 11, 2021. Thirty minutes later the check engine light comes on. So I called the mechanic. So I take it back and they say the connector to the sensor wasn’t connecting. 2nd time is goes back because Kia needs a camera to show why the engine isn’t working properly. 3rd the check engine light comes on again for the 3rd time. The code shows issues with the fuel pump pressure. So the mechanic clears the codes rather than fix it. 4th the engine I thought was shutting down again. They have my car for going on 3 weeks. I asked the mechanic if it could be the alternator and/or the battery. Sure enough my 2 year old car needed a new battery. I’ve had the car back now for going on day three. Guess what? Yep the check engine light comes on again for the 5th time. A brand new engine should not have these issues. I’ve purchased the extended warranties and was told in 2019 if your car is ever in the shop more than a day we always have plenty of loaners. Did that happen? Nope not at all. I was told I’d have to get a rental and they would reimburse me. Not true! I spent $2,570.78 for 27 days on a rental. When you purchase a new vehicle you never expect for it to cause you financial hardships. I’m at a point that this dealership has seen my car enough. I need to see the mechanics certification that they are qualified to work on my car. I’m beginning to think that either they don’t know what they’re doing or they purposely are sabotaging my car so I’m inconvenienced. Not sure why my car is having so much problems. I do need to say I have been angry with the mechanics and hardly any of them will talk to me. Even the owner doesn’t want to talk to me. Do I have the right to take it out in the mechanics? Thank think I do after all. They are the ones working on it and still it’s not fixed. These mechanics are not proficient in customer service. So far I have spoke with Larry who has been professional and seems to understand my concerns. I’m not a happy camper! I dread calling first thing in the morning. More

Every time I go they always treat me so good They joke around it’s fine very nice environment around it’s fine very nice environment More

Thank you for caring for your customer and providing the best care we can ask for. It has been a great experience for me. Thank you for helping me best care we can ask for. It has been a great experience for me. Thank you for helping me More

They kept my car for a week and I still don’t have it fixed. They were supposed to send it to the engineers but I’ve never heard back and that was a month ago. fixed. They were supposed to send it to the engineers but I’ve never heard back and that was a month ago. More

Waited weeks for appointment, took off work, didn't get car fixed. Had to go to Hyundai dealership car fixed. Had to go to Hyundai dealership More

Kia dealership was fast friendly knowledgeable courteous clean good prices, made me feel welcome, would choose them again for any work needed. clean good prices, made me feel welcome, would choose them again for any work needed. More