Midtown Kia - Service Center

Showed up for a scheduled service appointment. They didn’t know why I was there, and didn’t have the parts to do half of the work I called in advance to schedule. Further, they couldn’t understand the didn’t know why I was there, and didn’t have the parts to do half of the work I called in advance to schedule. Further, they couldn’t understand the problem, which is so common that the manufacturer sent out an extended warranty for just that defect. So now I get to make a second trip and hope they get it right next time. More

I love getting my car serviced with Midtown Kia! They are always super helpful and explain what your car needs when it needs it! always super helpful and explain what your car needs when it needs it! More

I found both Daniel and Larry to be very helpful and to respond to my questions and needs. respond to my questions and needs. More

The service department is terrible. Multiple trips to them and they keep my car longer than they say. Terrible experience. them and they keep my car longer than they say. Terrible experience. More

After waiting several weeks for an appointment with service I was told they needed to order a part to fix my car. I called 10 days later to see if the part came in and was told I needed to bring it bac service I was told they needed to order a part to fix my car. I called 10 days later to see if the part came in and was told I needed to bring it back in so service manager could look at it before they even ordered parts. Service manager spent 2 hours trying to fix it unsuccessfully then I was told I needed to install the update. Part of my problem was I couldn't install update. So I called again and was told I would have to wait 3 weeks for another appointment. At this point I was fed up with Midtown Kia so I made an appointment at Ferguson They got me in the same week, they ordered the part the original service tech said was needed. Part came in in less than a week and fixed in 2 weeks. I would still be waiting for an appointment to get them to look at it again. I spent over 4 months trying to get Midtown to fix my car and they wouldn't / couldn't even though they new what was wrong. I won't waste my time going back More

Extremely poor service after you buy the car. have been Needing my car fixed and they keep telling me to leave my car for a week or 2 With no loner. I even had an appointment time and they still told me I Needing my car fixed and they keep telling me to leave my car for a week or 2 With no loner. I even had an appointment time and they still told me I had to wait for a while before they could get to the car When we bought the car they promised us loaners if we needed to leave our Car. Now they want to blame it on covid which covid was there when we bought the car. So I finally called a different Kia dealer and they did what you guys should have done..They told me they would check and see what was wrong with the car order any parts if they couldn't fix it right then and then have me bring the car back and fix it More

shuttle really helped, even picked me up at my house and brought me to dealership brought me to dealership More

Jason was awesome and got us what we wanted service department has been very good to us too. department has been very good to us too. More

Prompt courteous service at the Tulsa,Ok dealership excellent waiting area they vacuum and wash my car everytime i go in for service excellent waiting area they vacuum and wash my car everytime i go in for service More

Probably the worst dealership in town. Kia is a great brand but this dealership blemishes that reputation. Take your business to Ferguson in Tulsa. brand but this dealership blemishes that reputation. Take your business to Ferguson in Tulsa. More