Midtown Kia - Service Center

This has been the WORST experience with a service department for dealership of my entire life. I was never kept informed on anything. I had to call my service adviser - Larry- to get any information. department for dealership of my entire life. I was never kept informed on anything. I had to call my service adviser - Larry- to get any information. He rarely would pick up when I called his number. If I called the operator and asked for service- he would answer. Even then, he would put me on hold and ask his boss what to tell me. They had my car for nearly 4 weeks and were unable to determine the problem. The main reason being no one actually looked at my car. I was continuously promised- "we will get a technician on it tomorrow- as soon as possible". This never happened. Absolutely NO CUSTOMER SERVICE whatsoever! The only person who was nice to me was Isiah, the young man who took me home after I dropped off my car. If I could give ZERO stars I would. I bought the car at Ferguson KIA and am taking the car to their service department. Ferguson KIA fixed my car immediately. I took it home 5 hours later. I will NEVER EVER use Midtown KIA for anything in the future. They are the absolute worst service department in Tulsa. More

My engine blew up. Replaced under recall took 4 months. Refused to give me updates. Lied and contradicted themselves multiple times. When I picked up the car it was completely out gas (was not when dropped Refused to give me updates. Lied and contradicted themselves multiple times. When I picked up the car it was completely out gas (was not when dropped off) had four months of dirt on it batt was dead and alternator tried to call off on the way home. Worst delarship in Tulsa area maybe the country More

KIA salesperson where quick and knowledgeable about me and my KIA Forte . They made me feel like home . Also the service that was done on my KIA Forte was quickly and satisfying. I will be back and I reco and my KIA Forte . They made me feel like home . Also the service that was done on my KIA Forte was quickly and satisfying. I will be back and I recommend any KIA brand to all that is reading the message . Thanks HLjr More

Service was great. But if I am asked to do another survey, I will henceforth rate the service as absolutely awful. Please, for the love of god, stop sending me surveys! survey, I will henceforth rate the service as absolutely awful. Please, for the love of god, stop sending me surveys! More

Clean, professional, personable, shorter than expected wait time, washed my car, overall great experience, will return and recommend wait time, washed my car, overall great experience, will return and recommend More

Did as requested and completed in timely manner. Communicated through full process regarding what was being done. Communicated through full process regarding what was being done. More

Too many cars not enough mechanics should not be a month and a half weight and a half weight More

The service center has poor communication skills. I came in for a service check. I waited for over 2.5 hours and they never once provided me any information on what was going on with my car. The service cen in for a service check. I waited for over 2.5 hours and they never once provided me any information on what was going on with my car. The service center severely lacks in proper organization. This was apparent after they lost the keys to my car during my visit. They called me multiple times to ask what loaner they gave me because they didn’t know!? They neglected to check to make sure my loaner was clean or that the tag wasn’t expired (it expired the next day). They gave me a loaner car that they had already sold to someone else… not once but TWICE. I had to go change out my loaner 4 times. More

I don't want someone trying to sale me something everything I get my oil changed! everything I get my oil changed! More

They said they would call before doing any work, which they never called. They kept my car for over 2 1/2 weeks, likely drained my battery in the process and charged me $400 to put a new one in. Repeated they never called. They kept my car for over 2 1/2 weeks, likely drained my battery in the process and charged me $400 to put a new one in. Repeated broken promises on when my car would be ready. An awful experience More