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Midtown Kia - Service Center

Tulsa, OK

4.2
2,032 Reviews
Call Service Center (918) 622-3160

2,032 Reviews of Midtown Kia - Service Center

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October 22, 2021

The service department did not get approval for my service poor communication car did get fixed More

by yogie1541
Customer Service
Recommend Dealer
No
Employees Worked With
Melissa Herzog
Report | Print
Nov 09, 2021 -

Midtown Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris cgibson@midtownkia.com

Nov 09, 2021 -

yogie1541 responded

I brought this car brand new off the lot in 2016 with no trouble until now the car is consuming oil i have 112000 miles and the problem is the oil it control the vehicle if do not have oil you lock the motor up

Nov 09, 2021 -

yogie1541 responded

The car did not get fix

Nov 09, 2021 -

yogie1541 responded

They pretty much told me it is my problem not there i still have a warranty on my motor

October 22, 2021

Nobody would answer the phones, the had to order my parts 3 different times because the first two were damaged. It took almost a whole month to get my car back, just cause the window wouldn't roll up. More

by SupermanICT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trixie
Report | Print
Nov 09, 2021 -

Midtown Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Please let us know the best way to reach you. We look forward to speaking to you! Chris cgibson@midtownkia.com

October 22, 2021

You did not honor the 36 month bumper to bumper guarantee So we will never come back and all my friends will know More

by HIBBARDMIRANDA18
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Marlo Fearing, Chris Gibson, Bryan Newpher, Daniel Shell, Capp Crowder
Report | Print
Nov 08, 2021 -

Midtown Kia responded

We're sorry, Miranda, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris cgibson@midtownkia.com

October 21, 2021

I don't know why I am get a survey from midtown Kia I haven't went to service since I did my alignment it still pulls to left but I don't have time to go back yet and I had to wait long time when I was t More

by Grimesjames7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlo Fearing, Chris Gibson, Bryan Newpher, Daniel Shell, Capp Crowder
Report | Print
Nov 07, 2021 -

Midtown Kia responded

We're sorry to hear of the inconvenience. We'd like to get things figured out with you. Please reach out to us at your convenience, James. Thank you for your time. Chris cgibson@midtownkia.com

October 20, 2021

The process was very smooth from check in through service. The person who was coordinating my car care checked in with me periodically & kept me informed of the progress. She reviewed services & the More

by GDBGDB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Representative
Report | Print
Oct 20, 2021 -

Midtown Kia responded

Thanks for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon! Our Team at Midtown Kia

October 18, 2021

Service was better than last time I was there. I think the folks dealing with customers should probably smile but that's just me. More

by jollymon6413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Lay Lay, Bo Chase
Report | Print
Oct 18, 2021 -

Midtown Kia responded

Thank you for your very kind review. strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Midtown Kia. Our Team at Midtown Kia

October 17, 2021

I have called several times to check status of repair schedule but never received a call back. More

by tk12845
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 03, 2021 -

Midtown Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Chris cgibson@midtownkia.com

October 13, 2021

I came in and went to service desk and was helped right away. Car was serviced in 30 and I was back on the road. More

by kelliehanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Midtown Kia responded

Kellie,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Midtown Kia. Please don't hesitate to reach out if you need anything else. Our Team at Midtown Kia

October 13, 2021

I received a courtesy car wash with maintenance!!! Yeah!!! & detail, yes!!! GREAT, Great, great, thanks!!! More

by tremetramartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Bush
Report | Print
Oct 13, 2021 -

Midtown Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Midtown Kia. Our Team at Midtown Kia

October 13, 2021

Fast and friendly service. My pil was changed, tires rotated and multipoint inspection in an hour. More

by cmhance091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 13, 2021 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Our Team at Midtown Kia

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