Midtown Kia - Service Center

Excellent customer service and responsive to my needs and schedule. I highly recommend doing business with Midtown Kia. schedule. I highly recommend doing business with Midtown Kia. More

My experience was Fantastic. I bought a seltos for work. It’s a great vehicle. It’s a great vehicle. More

Insurance claim on my stolen vehicle. Needed wheels and tires. I had to initiate most calls on status of finding and status receiving wheels. They did not consult with me to confirm they selected the sam tires. I had to initiate most calls on status of finding and status receiving wheels. They did not consult with me to confirm they selected the same wheel as on the car originally. Turns out wrong wheels were ordered. They then wanted to charge restocking fee of 20% Took almost a month to find, order and receive wheels which is partially due supply side. You would think service department would confirm with customer they were looking for and ordering the correct wheel before placing the order. I don’t understand why why that is not part of the process. Especially on an order that takes a while to source and receive. Then how can you justify charging restocking fee for returning the wrong wheels that you ordered without consulting the customer to confirm the correct wheels were being ordered to start with Also, when I arrived to remove contents from car both passengers doors were left partially open in your storage lot It was also left unlocked. Also the key assigned as being to my vehicle was not my key and was for some other car. That means no one tried to lock the car to start with as. I was the first one to point out it was the wrong key. Is it normal process to not close doors fully or not lock the doors on the cars in your care via service department? Also. Originally same tire brand/model was requested. Was led to believe that was possible. Never informed it wasn’t possible until I saw picture of tires mounted on wrong wheels ordered I noticed a different brand was chosen. Once again a call to customer to say we can’t buy that brand afterall would be nice vs letting me find on my own I am being honest on my experience at your dealership. I will put a google review out also if you continue to take zero responsibility and don’t even apologize. That is a sign it is not an isolated case but instead chronic. . I doubt most Of your customers will like that you leave doors partially open and Think it is acceptable process to leave car unlocked without even a sorry. Or that you don’t consult with customer to confirm you are ordering the right part and when wrong try to blame the customer via restocking fee as if wrong order was the customers fault More

Always great service, friendly, helpful staff that are honest, trustworthy and always get me in and out fast with no nonsense honest, trustworthy and always get me in and out fast with no nonsense More

I don’t think they have enough ppl to service their cars. I waited 2 months for an appointment to take my car in. I waited 2 months for an appointment to take my car in. More

The Midtown Kia group always goes out of their for good service!! For their customers!! service!! For their customers!! More

I discussed this visit with a lady that called. She assured me I would be contacted by a manager. I have not heard from anyone. assured me I would be contacted by a manager. I have not heard from anyone. More

Lack of communication/service, car returned dirty and no gas-much different from buyer experience gas-much different from buyer experience More

My car looked and felt great after turning it in for the recall! Thank you! recall! Thank you! More

Always perfect. But the young lady that did my customer service corrected an error and explained what happened. Get me back on track I appreciate your honesty service corrected an error and explained what happened. Get me back on track I appreciate your honesty More