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Midtown Kia - Service Center

Tulsa, OK

4.2
2,032 Reviews
Call Service Center (918) 622-3160

2,032 Reviews of Midtown Kia - Service Center

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September 29, 2021

Major problems with the electric part of the car went in with the problem and after a month with out my car because they were waiting on a fuse so they told me, and charge me almost $800. (unacceptable)... More

by machel102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Bush
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Oct 16, 2021 -

Midtown Kia responded

Michelle, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Chris cgibson@midtownkia.com

September 28, 2021

The beginning of my service was awful. Then Trixie got my account and everything was great More

by JAAMASAVALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trixie
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Oct 16, 2021 -

Midtown Kia responded

We're sorry that you didn't have a completely satisfying visit. We are pleased to hear that Trixie could turn this around for you. Thank you for your time. Chris cgibson@midtownkia.com

September 27, 2021

Worst experience using a dealership to service a car. Don't spend your money here. More

by rebeccadayan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service - Trixie, Emily, Service manager
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Sep 27, 2021 -

rebeccadayan responded

Being tolerant to the current market and aware of difficulties obtaining parts, my car sat at Midtown Kia for 2 months waiting to be repaired. Very little communication was initiated by service department which means I had to call for updates several times a week. Conflicting stories from service manager and "gatekeepers" who answered the phone left me feeling like I was being constantly lied too. I left a message for GM Chris Gibson with no returned call back. My car was returned to me missing documents including registration that was in the glove box. Car was trashed at return to me. Today the console underneath the glove box fell off indicating poor reassembly.

September 24, 2021

I really appreciate the service department front desk staff. Especially Emily. She went above and beyond. Tell her thank you! More

by spinlizard59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
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Sep 25, 2021 -

Midtown Kia responded

Thank you for choosing Midtown Kia, your feedback and rating mean a lot to us. We're glad Emily and the team were able to help, and we hope to see you again! Our Team at Midtown Kia

September 23, 2021

They are responsive, kind, helpful, and efficient. What more could you ask for in a dealership?! More

by lauralininnis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My advisor was great, don't remember her name.
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Sep 24, 2021 -

Midtown Kia responded

Thank you, Laura, for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon! Our Team at Midtown Kia

September 15, 2021

Everyone was so kind and helpful and did an amazing job in resolving any issues. More

by Imangriffin918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 15, 2021 -

Midtown Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Midtown Kia. Our Team at Midtown Kia

September 15, 2021

I’ve had the best experience with Midtown Kia! I haven’t had any problems and I love my Telluride! More

by klynnkeener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kam Onyirioha
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Sep 15, 2021 -

klynnkeener responded

I love my new telluride! I highly recommend working with Kam at Midtown Kia!

September 14, 2021

Emily is always awesome when I come into midtown Kia I oook forward to coming back and possibly purchase a new car More

by ericjackson451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Sep 15, 2021 -

Midtown Kia responded

Thank you for your business and this review. We're happy to hear Emily was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our Team at Midtown Kia

September 13, 2021

There was an issue on the work order, but it was resolved quickly and professionally. The Work was done correct and quickly, dealership is clean and communication was awesome. More

by robertll0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 13, 2021 -

Midtown Kia responded

Thank you for the kind words for our service department! We appreciate this awesome five-star review, Robert. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Our Team at Midtown Kia

September 10, 2021

Everyone was friendly and I was given water in the waiting room. It was comfortable and clean. They even have a toy room for kids. More

by brandonherrscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 11, 2021 -

Midtown Kia responded

Thank you so much for your excellent review, Brandon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Midtown Kia. Please don't hesitate to reach out if you need anything else. Our Team at Midtown Kia

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