Midtown Kia - Service Center

This was not my first time dealing with this dealership...everytime i come in for s.ervices .they have been outstanding with me..I wish i was approved for a trade in...i know my credit Was dealership...everytime i come in for s.ervices .they have been outstanding with me..I wish i was approved for a trade in...i know my credit Was not the best..i have brought three cars from midtown...i have had lots of changes in.my life...but thats ok... More

Bad experience getting service n no return call after leaving 6-7 voice messages. Still not resolved. Have already done this once before. Story is getting old leaving 6-7 voice messages. Still not resolved. Have already done this once before. Story is getting old More

Quick to get an appointment. Fast service. Good clean facility. Nice employees who made the appointment nice. I wouId go there again for service. Fast facility. Nice employees who made the appointment nice. I wouId go there again for service. Fast More

Emily in your service department is an absolute rock star. She helped me out with my stinger more than anybody. She really cares and it shows! star. She helped me out with my stinger more than anybody. She really cares and it shows! More

I called and told them I had received notification of a system update on my Kia. An appointment was made and everything was handle nicely system update on my Kia. An appointment was made and everything was handle nicely More

I have the same experience every time, I’m paying for s service agreement to cover my oil changes, but every time regardless if I say anything or not, when I go to get my car they have no idea. Ok, I get m service agreement to cover my oil changes, but every time regardless if I say anything or not, when I go to get my car they have no idea. Ok, I get maybe I need to remind someone. What I’m getting tired of is being treated like it’s my fault they have to redo the ticket. And then have papers slammed down at me. Then I fee bad for upsetting the person waiting one me. With that said, I would have been fired from any job if I had acted that way. I guess what I’m trying to say is, if I wasn’t mad about the miscommunication, as the customer, and only voiced my concern for their inconvenience, why was I getting papers slammed on the counter at me? I guess it’s the shortage of employees, but I’m kind of dreading having to come back. More

On time had car pulled up with the air conditioning on in the car which was nice since it was so hot outside. Friendly service guy the car which was nice since it was so hot outside. Friendly service guy More

The worst service ever I pull my vehicle and send it to The worst service ever I pull my vehicle and send it to Ferguson. From the receptionist to the general service manager. It's the worst ever. The worst service ever I pull my vehicle and send it to Ferguson. From the receptionist to the general service manager. It's the worst ever. More

Since we bought our KIA Soul! The quality of service has deteriorated substantially. Most recently no one answers the service line. The voice mail message assured the caller someone will return the call “pr deteriorated substantially. Most recently no one answers the service line. The voice mail message assured the caller someone will return the call “promptly,” but 24 hours later & still no response is unacceptable. I finally got an answer by calling the Sales line, which answered promptly—proving y’all are very interested in selling vehicles, but not so interested in servicing them. SMH More