Midtown Kia - Service Center

The service advisor Emily Clark did a great job and tackled getting my car fixes and a a reasonable price and very professional. Thank you tackled getting my car fixes and a a reasonable price and very professional. Thank you More

Always have had good service from this location. Would recommend for service. Bought my car from them as well. Good selection and price. A good deal. recommend for service. Bought my car from them as well. Good selection and price. A good deal. More

After my 2015 Soul hit 100k it started burning oil. I couldn't make it a full oil change without it burning up all the oil. They gave me no reason why, except normal engine wear. This is obviously NOT no couldn't make it a full oil change without it burning up all the oil. They gave me no reason why, except normal engine wear. This is obviously NOT normal. After many months and several oil consumption tests later, it was concluded that nothing could be done. Even though the warranty had been extended due to all the recalls, they still said Kia didn't recognize it as a problem. Having to add a quart of oil every 2k miles is a big problem to me!! I was given no solution to the situation beside being told to check my oil everytime I fill my gas tank. Not is not okay with me. I decided to say goodbye to Kia. More

Despite they had a reported five-day back up, they took care of my flat tire promptly, within an hour and a half , not bad for being as busy as they were. And they were gracious about it. care of my flat tire promptly, within an hour and a half , not bad for being as busy as they were. And they were gracious about it. More

Emily made everything I needed to happen, it was taken care of with my Service visit, I highly recommend this dealership to anyone looking to buy a KIA/ K5 care of with my Service visit, I highly recommend this dealership to anyone looking to buy a KIA/ K5 More

This was literally the worst experience I’ve ever had. I dropped my car off after a check engine light warning. The service technician Logan would not return my calls. I went in person and he told me that m dropped my car off after a check engine light warning. The service technician Logan would not return my calls. I went in person and he told me that my car needed a replacement engine. When I said I would take it somewhere else he stopped me and said that Midtown Kia would cover the costs as well as reimbursement on my rental car. This led to six weeks of nothing being done, service techs telling me they are working on getting approval. I had to get Kia consumer affairs involved and then finally after six weeks and being out 2000 in rental car fees, the service tech advised oh well it’s not the engine but we can diagnose it for 260. Are you kidding me? I took it to my mechanic two days later fixed. Kia now won’t return my calls or reimburse me on my rental cars. I will be filing a small claims lawsuit against Midtown Kia. I would give this rating a negative number but it won’t allow me to do that. More

I really like this dealership a lot. They treat you like part of the family even when you have less than perfect credit. I was thinking I won't be able to get a car but they helped push me through. Now I vi part of the family even when you have less than perfect credit. I was thinking I won't be able to get a car but they helped push me through. Now I visit for oil changes or whatever the car needs. More

I had a great experience at Kia, since the moment I got there, Ron thanks for such a great customer service. I will definitely be returning to Midtown Kia. Enjoying my 2021 Telluride there, Ron thanks for such a great customer service. I will definitely be returning to Midtown Kia. Enjoying my 2021 Telluride More

The service itself was great, fast, and a reasonable price. However the customer service was of very poor quality, halfway through handing me papers and a receipt walking away to call someone. Clearly v price. However the customer service was of very poor quality, halfway through handing me papers and a receipt walking away to call someone. Clearly very busy, but were not juggling the people they had in person well. Eventually a young girl came in and noticed I was waiting to finish and was able to help me. I will try again before not using this dealership! I do not know the names of the associates that were helping me. More

Service was extremely slow (over 2 hours) Didn’t take Service was extremely slow (over 2 hours) Didn’t take care of all the issues- only changed fob battery- were supposed to have fixed recall problem d Service was extremely slow (over 2 hours) Didn’t take care of all the issues- only changed fob battery- were supposed to have fixed recall problem during 2 hour wait then said “we had to order part More