Midtown Kia - Service Center

Very good experience with Rick, he helped me find out info on my extended warranty to get my repairs covered and I got several recalls that the car had serviced too! info on my extended warranty to get my repairs covered and I got several recalls that the car had serviced too! More

rick in service was quick, friendly and very efficient. Cashier was very sweet and mechanic jim got the work done very quickly. Porter was also a good driver and very nice. Cashier was very sweet and mechanic jim got the work done very quickly. Porter was also a good driver and very nice. More

I brought my 2016 Forte in for a broken tail light, I left with a 2020 Forte. The service team was prompt and personable. Andre was up front with me and didnt try to force me into a bad deal. left with a 2020 Forte. The service team was prompt and personable. Andre was up front with me and didnt try to force me into a bad deal. More

Service department needs all new management My wife and I bought a 2019 Kia Sorento from this dealership. The buying experience was alright. BUT the service department is lacking in every aspect My wife and I bought a 2019 Kia Sorento from this dealership. The buying experience was alright. BUT the service department is lacking in every aspect. I am an ASE certified technician, but against my better judgement we decided to let them service her Sorento for the first time because I was busy. We asked for the BG oil change, then were informed as she was getting her keys back that they had performed the wrong oil change. So she had to wait for another oil change (which we of course paid the difference on, no big deal there). Then I took her Sorento to my shop for an actual BG oil service, the first time of course. I lift the vehicle and find the oil filter barely screwed on and leaking oil, the engine almost a full court low, and the drain plug tightened to 20 lb. ft OVER what factory torque specifications call for. So I take pictures and a video of just how loose the oil filter was, and a video of just how far over factory specs that the drain plug was tightened. I called the service department immediately and conveniently the service manager was “out” for the day (he wasn’t. I called as a less disgruntled customer and spoke with him). So I left a message for him to call me (still no call, this was over a week ago). I also called Kia North America and filed a complaint about this dealership. TAKE YOUR KIA SOMEWHERE ELSE! More

Excellent service at this dealership. Heather Jackson is top notch! I would return to this dealership for any issues that I may have with my Kia Sorento top notch! I would return to this dealership for any issues that I may have with my Kia Sorento More

I only had to wait one hour and 15 minutes. The staff was not friendly at all. A lady in the waiting we talk about maybe we should come thru the week. not friendly at all. A lady in the waiting we talk about maybe we should come thru the week. More

Very helpful and friendly. Service was excellent and fast. The wait was very good it was not a long time. Everything was explained and very reasonable. fast. The wait was very good it was not a long time. Everything was explained and very reasonable. More

I had a good service appointment. The staff was excellent and very courteous I will use them through the ownership of my Kia thank you for great service and very courteous I will use them through the ownership of my Kia thank you for great service More

It was the best. Customer service is impeccable. My service was also speedy. While waiting for my car to be done several employess came by to check on me. I love Midtown Kia. service was also speedy. While waiting for my car to be done several employess came by to check on me. I love Midtown Kia. More

Fast and Friendly service The Ladies in the service department are always caring, friendly and knowledgeable. I bought my car a year ago and these two ladies go above and beyo The Ladies in the service department are always caring, friendly and knowledgeable. I bought my car a year ago and these two ladies go above and beyond if its just an oil change or if its a service issue. Same friendly service. More