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2,037 Reviews of Midtown Kia - Service Center
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April 18, 2019
The Service Department The service department was very helpful and took my car in right away to check out the front end and did the alignment to it because of a big pot hole The service department was very helpful and took my car in right away to check out the front end and did the alignment to it because of a big pot hole that the front end went over the day before. They worked with me for the price and helped me out with a $20 coupon. More
by Showoff girl
Verified CustomerEmployees Worked With
Rick in Service did went over and beyond helping me with my car.
April 15, 2019
Great service as always. Was able to schedule my service request online which was convenient. Got me in and out quickly. Would definitely recommend midtown kia. as always. Was able to schedule my service request online which was convenient. Got me in and out quickly. Would definitely recommend midtown kia. More
by janet.pitt
Employees Worked With
Travis Arnett, Lauren Wade
April 15, 2019
THIS IS OUR 5TH NEW CAR FROM MIDTOWN We love the service dept. as well as the entire dealership. They are all so courteous and knowledgeable. Our car was just in for an oil change this t We love the service dept. as well as the entire dealership. They are all so courteous and knowledgeable. Our car was just in for an oil change this time and it took no time at all, plus we got a free wash job while it was there. I would not hesitate to recommend Midtown Kia! More
by cfranks
Employees Worked With
Travis Arnett, Lauren Wade, Gentry Shaffer, Jarrod Jones
April 14, 2019
Excellent service Dropped my car off on my lunch break. It was ready for pick up before the expected time. Always great service. Overall a great experience! Dropped my car off on my lunch break. It was ready for pick up before the expected time. Always great service. Overall a great experience! More
by HappyKiaOwner
Employees Worked With
Travis Arnett
April 06, 2019
Fixing something that didn’t need fixing My wife went in to have a blinker light changed. These guys changed the tail light instead, of you’re a thorough mechanic you would have checked it be My wife went in to have a blinker light changed. These guys changed the tail light instead, of you’re a thorough mechanic you would have checked it before she left and she would not have had to come back the next day! More
by Me
Employees Worked With
Travis Arnett, Lauren Wade
March 30, 2019
Joyless experience Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in main Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in maintaining it. When I purchased my vehicle I was given the impression that I was gaining a partner interested in keeping my Sorento in top condition. Travis Barnett was the only service advisor that could spare the time to actually talk to me about my Sorento. Now, taking my vehicle in for service ranks just ahead of going to the dentist. Why would I look forward to sign this checklist, sit in the waiting area until time to pay, then get the xxxx out. If I so much as look at a used car online I will be contacted multiple times, but when I come to the dealership I am left feeling unimportant. I pride myself on my vehicles appearance, somehow believing that it promotes potential to enhance the KIA image. My courtesy wash left my Sorento looking worse than when I brought it in. The water spots were so bad, I could barely see through side windows. I wiped it down to remove the spots from the windows and body and wondered if this is the level of attention to detail that I have purchased, what other shortcuts took place. I have never had my Sorento serviced anywhere but at this dealership. I am left with the feeling that I was only a valued customer at the time of purchase. My observation was that this is a high pressure dealership where employees go through the motions to be polite. Your slogan, "Always glad to see you!" seems to only apply to sales and not to we will be glad to see you from then on. More
by JPAULDAY121
Employees Worked With
Rick Persinger
March 28, 2019
When in doubt I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They could find nothing wrong. Frustrating for me. But they believed me and my video and replaced the whole console part. It works perfectly. When in doubt BELIEVE your customers. They will keep coming back. Thank you. This is my third car thru MidTown. For a reason. More
by mjksmom1
Employees Worked With
Lauren Wade
March 22, 2019
Professional and informative staff Service Advisor went to great length to explain my problem and what was done to correct it and what to expect ongoing. Was able to spend time to prov Service Advisor went to great length to explain my problem and what was done to correct it and what to expect ongoing. Was able to spend time to provide info for updating nav system. Was friendly to speak. More
by 45tbird
Employees Worked With
Greg Stutzman
March 18, 2019
Disappointed This used to be the best service center around when Primeaux owned it and even after when Joe was in charge of Service. Now it is a crap shoot on what This used to be the best service center around when Primeaux owned it and even after when Joe was in charge of Service. Now it is a crap shoot on what you will get. I tried to schedule online but never got a call back to confirm the time. The girl I spoke with wasnt even aware that was an option. Just not impressed with any thing in the service department. We are switching to Ferguson in BA even though Midtown is much closer and I bought it there. More
by Sestone6206
Employees Worked With
Travis Arnett
March 18, 2019
Recall fix, oil change Your service dept is the best I’ve ever dealt with and I never regret doing business here. I have referred family and friends for sales and service. Your service dept is the best I’ve ever dealt with and I never regret doing business here. I have referred family and friends for sales and service. More
by angie_patrick
Employees Worked With
Jeremy Mier, Allen Starks, Travis Arnett, Lauren Wade, Jarrod Jones
