Midtown Kia - Service Center

Zippy, helpful, good as usual - just one minor hitch Good service, always friendly staff and incredibly helpful getting me to work while my vehicle is serviced. Noticed shoe prints on my floor mat and as Good service, always friendly staff and incredibly helpful getting me to work while my vehicle is serviced. Noticed shoe prints on my floor mat and assumed it was from an employee's wet boots after washing the car; however, they are still there several days later so must have had some oil on their boots. They normally put down a paper mat, but didn't this time. More

Excellent service I had purchased a Sorento from another state and had to have seat upholstery re-fastened, and an extra key programmed. The service department personn I had purchased a Sorento from another state and had to have seat upholstery re-fastened, and an extra key programmed. The service department personnel were courteous and very helpful. A+ More

Just a little pushed! I felt just a little rushed and pushed into leaseing a car! I was talked into leaseing purchase which I was really not given the time to research th I felt just a little rushed and pushed into leaseing a car! I was talked into leaseing purchase which I was really not given the time to research the pro’s and con’s of leasing a car. Salesman was very professional but I still felt pushed to some degree! Was not given a chance to check with other options and/or a chance to shop other dealerships. Wished I could of looked at other options that could of came with the car! Never was asked if interested in other options. I love the car! But everyday day now I catch myself worrying about how many miles I’m putting on my car. So far, I have put more than 1,000 for the first month! Meaning I will not be able to ever take a trip to like to Ok City without putting lots on miles on the car. I’m so scared now that I will go over my 36,000 mile limit within my three year contract! More

Generously cared for as a customer When I called and expressed my concern and frustration with my cars issue it was handled with respect and care and a sense of ergency. That I apprecia When I called and expressed my concern and frustration with my cars issue it was handled with respect and care and a sense of ergency. That I appreciated, and worked around my schedule to fix the issue. Even after a follow up visit, for a mistake that wasnt caught before id left the 1st time. It was again handled very well, the apologetic and level of respect to handle my issue helped with my patients and frustrations. Things happen beyound control, ultimately I needed my car taken care of so i could continue my busy schedule without worry of my transportation. I feel that my needs were met, timely and respectfully. More

Worst Service Department Out There Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perf Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perform the most basic services. On one occasion they failed to fully insert the oil drain plug and our vehicle leaked oil on a cross-country road trip. On another occasion my car went in for a standard oil change and I left without an engine oil cap. They promised on both occasions to provide better service the next time. Well we recently had our car fail to start and called them to see about bringing it in from Stillwater (an hour away) and got a nasty representative who said they were busy and needed to call us back. We ultimately got the car serviced at another dealership and still have yet to receive that call back. Terrible dealership, avoid. More

Rattle under dash has not been repaired. Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells li Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells like silicone caulking. I just want the rattle fixed, it's been into 4 previous times for this issue. More

Slow leak in one tire I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to ou I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to our family mechanic who patched it for free. He said it wasn’t too close to rim, so it was obviously repairable. Past few service visits have been unsatisfactory. For this reason, I will not be buying a Kia in the future. More

Way too expensive My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local automotive store in Owasso. $60 labor to replace a battery? The customer sitting next to my wife said it best: “If you can tie your shoes you can change a battery.” I’m still waiting to find out what my “Extended Warranty” ACTUALLY covers. More

Servide Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. More

Oil change Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. More